Jeremy Delong
Pataskala,OH
Summary
Dynamic professional with a proven track record at Discover Financial, excelling in team motivation and collaboration. Skilled in developing training programs that enhance onboarding efficiency and reduce errors. Adept at analyzing performance metrics to drive process improvements, fostering a culture of trust and support among colleagues. Proficient in Microsoft Office Suite.
Overview
19
19
years of professional experience
Work History
Team Coach/Fraud Investigator/Collections Specialist
Discover Financial
12.2016 - 12.2025
- Facilitated team meetings to enhance collaboration and share best practices.
- Mentored junior staff, fostering professional growth and improving team dynamics.
- Developed training materials that streamlined onboarding processes for new hires.
- Analyzed performance metrics to identify areas for process improvement and efficiency gains.
- Participated in cross-functional team-building activities.
- Reduced errors in daily tasks with thorough training sessions and regular feedback on individual performances.
- Assessed individual strengths and weaknesses within the team, providing targeted coaching to enhance performance levels.
- Promoted collaboration and teamwork by fostering a culture of trust, respect, and support among colleagues.
Collections Specialist
Chase Bank
12.2015 - 12.2016
- Managed high-volume collections processes, ensuring timely resolution of delinquent accounts.
- Developed and implemented strategies to enhance customer payment compliance and reduce outstanding balances.
- Trained and mentored junior staff in effective collections techniques and customer service excellence.
- Analyzed account data to identify trends and recommend process improvements for efficiency gains.
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Negotiated to collect balance in full.
- Improved customer payment compliance through negotiating mutually agreeable repayment plans.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Processed payments and applied to customer balances.
- Maintained compliance with state and federal regulations during all collections activities, ensuring ethical business practices.
- Researched accounts and completed due diligence to resolve collection problems.
Assistant Manager
Checksmart Financial
03.2012 - 12.2015
- Led team initiatives to enhance operational efficiency and customer satisfaction.
- Developed training programs for new hires, improving onboarding process effectiveness.
- Analyzed sales data to identify trends, informing strategic decision-making processes.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
Security Officer
Kroger
05.2009 - 03.2012
- Monitored and enforced security protocols to ensure safety of personnel and property.
- Conducted routine patrols and inspections to identify potential security risks.
- Responded promptly to alarms and incidents, implementing appropriate emergency procedures.
- Assisted in training new security staff on standard operating procedures and safety measures.
- Coordinated with local law enforcement during investigations and emergency situations.
- Developed incident reports detailing observations and actions taken during events or disturbances.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Trained new Security Officers in company policies, ensuring consistent knowledge across the team and adherence to established procedures.
Security Officer
Walmart
02.2007 - 05.2009
- Enhanced security measures by recommending improvements based on identified vulnerabilities.
- Led team meetings to discuss security strategies, updates, and training initiatives for staff development.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Monitored CCTV as well as patrolled store as regular shopper
- Apprehended shoplifters as needed
- Traveled to stores throughout Columbus to help as needed as well as train new security staff hired at different locations
Education
No Degree - Business Administration And Management
Franklin University
Columbus, OHHigh School Diploma -
Westland High School
Columbus, OH05-2002
Skills
- Team motivation
- Active listening
- Verbal and written communication
- Safety awareness
- Proficient in word, excel other office products
- Collaboration skills
- Personable and friendly
- Effective communication
- Building relationships
Timeline
Team Coach/Fraud Investigator/Collections Specialist
Discover Financial
12.2016 - 12.2025
Collections Specialist
Chase Bank
12.2015 - 12.2016
Assistant Manager
Checksmart Financial
03.2012 - 12.2015
Security Officer
Kroger
05.2009 - 03.2012
Security Officer
Walmart
02.2007 - 05.2009
No Degree - Business Administration And Management
Franklin University
High School Diploma -
Westland High School