Jeremy Denk

• Directed daily operations of the branch, including member service, human resources, targets and marketing activities.
• Analyze data on trends to identify efficiencies in the operation
• Consistently achieved successful development of team members, leading to promotions for 6 representatives, with 3 advancing into leadership positions.
• Served as remote peer mentor for 2 Branch Managers
• Planned and led workshops (SMSR and aspiring 74 & Assistant Manager), professional development sessions. Serves as a Regional Ambassador for Operational Soundness

Selected for temporary detail position to assist region in AVP capacity

• Oversaw day-to-day operations of multiple branches within the Texas Central region.
• Resolved complex and escalated operational and personnel concerns.
• Conducted Branch Visits to all branches in the market; led visit and delivered visit report to AVP
• Provided leadership, insight and mentoring to enhance branch operations
• Planned and led 2 workshops (Assistant Manager & Branch Managers), Tenured MSR Training series, and all regional team leader meetings

• Lead Trainer on Projects:
• Company-wide Teller System Upgrades
• Training & Deployment
• Integration between Teller System & Teller Cash Recycler device
• Enhanced Branch Operations initiative to modernize & digitize customer visits
• Teller Cash Recycler Deployment project
• Recommended updates to training materials, online resources and policy/procedures, and Implementation checklist used by branches and trainers.
• Created training material for support staff.
• Coordinated Open Forums with pilot branches to share feedback with project team.
• Participated in regular status meetings.
• Provided analytical analysis for training opportunities
• Remote peer mentor for 4 team members