Jeremy Denu
Dewey-Humboldt,AZ
Overview
11
11
years of professional experience
1
1
Certification
Work History
Emergency Medical Technician
Priority Ambulance
06.2022 - Current
- Maintained levelheadedness and efficiency in high-pressure situations, effectively prioritizing tasks to save lives and provide medical care.
- Maintained accurate patient records and documentation of treatments to enable tracking history and safeguard information.
- Conducted equipment and vehicle checks to maintain continuous and safe operation.
- Evaluated patient vital signs and status to determine care needs using pulse oximeters and electronic vital sign machines.
- Controlled wounds and injuries en-route to hospitals, prepping patients for advanced treatments or maintaining conditions pre-arrival.
- Communicated with patients about pain, comfort, and needs during transportation and preliminary medical care.
- Trained EMTs in basic life support skills, oxygen therapy, and wound care.
Assistant Store Manager
Super Pawn
01.2019 - 08.2020
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Rotated merchandise and displays to feature new products and promotions.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Created and maintained safe and secure work environments for employees.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Trained new employees on proper protocols and customer service standards.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Assistant Store Manager
Sherwin-Williams Paint Store
02.2017 - 01.2019
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Rotated merchandise and displays to feature new products and promotions.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Mixed paint colors to create custom blends, using paint mixing machine and spatulas.
- Shared personal recommendations and product knowledge with customers to help determine correct product for customer DIY projects.
- Operated POS system to total purchases and receive and process cash, credit and debit card payments.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
Customer Service Associate, Paint
Sherwin-Williams Paint Store
02.2015 - 02.2017
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Informed customers about special promotions and provided detailed information for various products.
- Provided training and support to new associates to help provide high-quality customer service.
- Responded to customer calls and emails to answer questions about products and services.
- Handled billing and payment issues following guidelines, resolving disputes properly.
- Provided product and service recommendations to guide customers on products to meet varying needs.
- Utilized internal software and tools to meet customer needs and resolved issues promptly.
- Solved problems with products and services by providing customers with technical support.
Courtesy Clerk
Safeway
03.2013 - 02.2015
- Bagged customer items efficiently using proper techniques to protect delicate items and separate different groups of merchandise.
- Helped customers take merchandise out of store and loaded items into vehicles.
- Assisted customers with large purchases by carrying items to vehicles.
- Returned unwanted items to correct store locations and restocked shelves.
- Maintained clean and tidy checkout area to optimize service delivery.
- Assisted customers with checkout process to foster prompt and smooth transactions.
- Addressed customer needs for price checks and merchandise retrieval from upper shelves or stockroom.
- Handled shelf restocks and merchandised front lane areas to drive sales.
- Addressed customer complaints in a friendly and helpful manner to restore satisfaction and loyalty.
- Assisted in unloading trucks and stocking shelves with new products.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
Education
No Degree - EMT
GMT
Prescott, AZ08.2022
High School Diploma -
Homeschooled
Elk Grove, CA05.2014
Skills
- Safe Driving
- Patient Triage
- Patient Stabilization
- Accident Response
- Emergency Vehicle Operation
- Vital Signs Monitoring
- Supply Restocking
- Pre-Hospital Care
- Patient Transport
- Vehicle Maintenance
- Ambulance Driving
- Patient Assessments
- CPR and First Aid
- Vital Sign Assessment
- Loss Prevention
- Business Development
- Store Organization
- Stock Management
- Customer Relations
- Operations Oversight
- Department Oversight
- Records Management
- Sales Techniques
- Customer Service Management
- Staff Supervision
- Problem-Solving
- Pricing and Markdowns
- POS Systems Operations
- Strategic Merchandising
- Hiring and Training
- Inventory Control
- Attention to detail
- Project estimation
- Color matching expertise
- Product demonstrations
- Visual displays
- Upselling abilities
- Adaptability
- Stock replenishment
- Team collaboration
- Order processing
- Workplace organization
- Customer service
- Safety protocols
- Inventory management
- Technical support
- Sales techniques
- Conflict resolution
- Paint mixing
- Computer literacy
- Time management
- Store maintenance
- Active listening
- Cash handling
- Task prioritization
- Merchandising strategies
- Cash Register Operation
- Payment Collection
- Customer Assistance
- Customer Service
Certification
- Certified state of Arizona Emergency Medical Technician License
- National Registry Emergency Medical Technician License
- CPR License
- First Aid License
- IS-700.B Certification
- IS-100.C Certification
Timeline
Emergency Medical Technician
Priority Ambulance
06.2022 - Current
Assistant Store Manager
Super Pawn
01.2019 - 08.2020
Assistant Store Manager
Sherwin-Williams Paint Store
02.2017 - 01.2019
Customer Service Associate, Paint
Sherwin-Williams Paint Store
02.2015 - 02.2017
Courtesy Clerk
Safeway
03.2013 - 02.2015
No Degree - EMT
GMT
High School Diploma -
Homeschooled
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