Jeremy Dortch
Valdosta,GA
Summary
Accomplished Branch Manager and Regional Director with a proven track record at CC Dickson Co, enhancing operational efficiency and customer satisfaction. Expert in Branch Operations Management and fostering customer relationships, demonstrated through significant improvements in service quality and team development. Skilled in coaching, with a strong work ethic, ensuring objectives are consistently met or exceeded.
Overview
24
24
years of professional experience
Work History
Branch Manager
United Refrigeration
07.2016 - Current
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Maintained friendly and professional customer interactions.
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
- Evaluated employee performance regularly through appraisals and feedback sessions to facilitate continuous development of skills and knowledge base within the team.
Regional Director
CC Dickson Co
05.2014 - 07.2016
- Streamlined operations for improved efficiency by evaluating existing processes and introducing innovative solutions.
- Motivated employees through effective communication, recognition programs, and tailored incentive structures that aligned with corporate objectives.
- Served as a mentor to emerging leaders, sharing knowledge and expertise while fostering an environment of continuous learning and growth.
- Monitored staff performance by actively engaging in and observing day-to-day activities.
Branch Manager
CC Dickson
08.2000 - 05.2013
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Maintained friendly and professional customer interactions.
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
- Evaluated employee performance regularly through appraisals and feedback sessions to facilitate continuous development of skills and knowledge base within the team.
Education
High School Diploma -
Colquitt County High School
Moultrie, GASkills
- Branch Operations Management
- Customer Service
- Customer Relationships
- Excellent time management skills
- Excellent work ethic
- Coaching and Mentoring
- Team Supervision
- Relationship building and management
- Client Relationship Management
Accomplishments
- 2005 Branch Performance Award (Sales)
- 2005 Total Branch Operations Award
- 2006 Total Branch Operations Award
- 2008 Branch Performance Award (Sales)
- 2008 Total Branch Operations Award
- 2009 Branch Performance Award (Sales)
- 2009 Total Branch Operations Award
- 2009 Special Recognition Outstanding Achievement
- 2010 Branch Performance Award (Sales)
- 2010 Total Branch Operations Award
- 2010 Special Recognition Outstanding Achievement
- 2011 Branch Performance Award (Sales)
- 2011 Total Branch Operations Award
- 2011 Special Recognition Outstanding Achievement
- 2012 Branch Performance Award (Sales)
- 2012 Total Branch Operations Award
- 2012 Special Recognition Outstanding Achievement
- 2017 Quota Buster Attainment
- 2017 Best of Best Sales Bronze
- 2018 Quota Buster Attainment
- 2018 Best of Best Sales Silver
- 2019 Quota Buster Attainment
- 2019 Best of Best Sales Gold
- 2020 Quota Buster Attainment
- 2020 Best of Best Sales Platinum
- 2021 Quota Buster Attainment
- 2022 Quota Buster Attainment
- 2023 Quota Buster
- 2023 Best of Best Diamond
Timeline
Branch Manager
United Refrigeration
07.2016 - Current
Regional Director
CC Dickson Co
05.2014 - 07.2016
Branch Manager
CC Dickson
08.2000 - 05.2013
High School Diploma -
Colquitt County High School
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