Jeremy Dougherty
Sioux Falls,SD
Summary
Dedicated Systems Administrator with four years of experience in a Managed Service Provider (MSP) environment, actively seeking opportunities to leverage expertise. Proven track record in creating and managing diverse server and cloud infrastructures while ensuring robust data backup solutions for multiple clients, effectively meeting recovery point objectives. Committed to delivering exceptional customer service, fostering strong relationships, and ensuring clients receive the highest level of support. Eager to contribute technical skills and a customer-centric approach to a dynamic team.
Overview
13
13
years of professional experience
Work History
Systems Administrator
IT Outlet
Brandon, SD
06.2022 - Current
- Oversaw creation, implementation, and management of server environments for diverse customer base.
- Administered backup data and infrastructure to guarantee continuous data retention for customers.
- Executed Microsoft 365 administration tasks, emphasizing Entra ID management and leveraging Intune for device compliance.
- Assisted in running ethernet cables for network connectivity. Supported server rack management to ensure optimal device organization. Aided in device deployment to facilitate efficient operations.
- Supported IT operations by answering urgent help desk calls and actively tracking ticket queue to ensure timely problem-solving for customers.
- Delivered exceptional customer service, fostering positive experiences and satisfaction.
IT Personal Systems Internship
Sanford Health
Sioux Falls, SD
09.2021 - 12.2021
- Assisted in the newly created Computer Imaging Lab by:
- Imaging hundreds of New/Used Laptops and Desktop PCs daily
- Diagnose and fix PC issues, or send for warranty/recycle if PC could not be fixed
- Replacing Hard Drives and Memory in Laptops and Desktop PCs
- Document reimaged PC data into Excel spreadsheet for tracking purposes
- Aided in replacing old computers with new thin clients at the Children's Hospital
PC Sales Consultant
Best Buy
Sioux Falls, SD
02.2020 - 04.2021
- Helped customers find the correct computers by asking questions and understanding their needs before they made a purchase
- Educating customers on basic computer functions and capabilities to arm them with knowledge to make the best decisions for their situation
Lead Sterilization Technician
Sanford Health
Sioux Falls, SD
06.2013 - 09.2019
- Responsible for orthopedic, and neuro specialization instrument trays for doctor specialty surgical equipment, and vendor supplies
- Clean, Prep/Pack, Sterilize, and Store Surgical Instruments
- Received CRCST IAHCSMM Certification in 2016
- Became Lead 2018
Education
Associate of Applied Science - System Administrator
Southeast Technical College
01-2022
Skills
- Skilled in maintaining server environments across multiple platforms (Windows, Linux, vSphere, Hyper-V, Proxmox)
- Administration of Microsoft 365 (Entra ID, Intune, Email)
- Manage data backup systems (Veeam Backup and Replication)
- Google Workspace management
- Group policy management
- Identifying technical malfunctions in systems
- Ability to delegate tasks to manage a heavy workload
- Perform effectively despite sudden deadlines and changing priorities
- 15 years of Customer Service Experience
Timeline
Systems Administrator
IT Outlet
06.2022 - Current
IT Personal Systems Internship
Sanford Health
09.2021 - 12.2021
PC Sales Consultant
Best Buy
02.2020 - 04.2021
Lead Sterilization Technician
Sanford Health
06.2013 - 09.2019
Associate of Applied Science - System Administrator
Southeast Technical College