Summary
Overview
Work History
Education
Skills
Timeline
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Jeremy Dunn

Casa Grande,AZ

Summary

Dynamic Shift/Assistant Manager at Pirates Fish & Chips with a strong focus on customer service and employee motivation. Enhanced team performance through effective training and communication, resulting in increased customer satisfaction. Proven ability to manage workplace safety and resolve conflicts swiftly, ensuring a welcoming environment for all patrons.

Overview

4
4
years of professional experience

Work History

Shift/Assistant Manager

Pirates Fish & Chips
09.2021 - 07.2025
  • Contributed to a strong team dynamic by consistently providing support, guidance, and encouragement to fellow staff members during shifts.
  • Managed time effectively during shifts, prioritizing tasks based on urgency while still maintaining attention to detail in day-to-day operations.
  • Supported management with employee scheduling, balancing workload and minimizing overtime expenses.
  • Enhanced communication between team members with regular meetings and clear expectations for each shift.
  • Addressed customer concerns quickly and professionally, helping to maintain high levels of satisfaction among patrons.
  • Assisted in the training of new employees, ensuring they were prepared for their roles within the team.
  • Maintained cleanliness standards throughout the establishment by enforcing company policies on sanitation practices among staff members during shifts.
  • Oversaw cash handling procedures at the end of each shift, ensuring accuracy in reporting daily sales totals.
  • Increased customer satisfaction and grew business by maintaining close relationships with customers.
  • Managed and motivated employees to be productive and engaged in work.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Cross-trained existing employees to maximize team agility and performance.

Security Officer

EStaff Security
09.2023 - 09.2024
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Acted quickly during emergency situations to reduce opportunity for damage and injury.
  • Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
  • Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
  • Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
  • Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
  • Checked and verified photo identification prior to granting facility access.
  • Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
  • Reported suspicious activities and persons to law enforcement.
  • Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
  • Monitored and authorized entrance and departure of vehicles, cargo trucks, and visitors.
  • Screened individuals and prevented passage of prohibited articles into restricted areas.
  • Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds.
  • Decreased instances of theft, vandalism, and trespassing through diligent observation and reporting suspicious activities.
  • Executed security rules and procedures and calmly and promptly escorted non-compliant individuals out of building.
  • Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
  • Responded quickly to emergency situations to assess and deflect issues.
  • Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices.

Education

Mountain View High School
Mesa, AZ

Skills

  • Customer service focus
  • Workplace safety
  • Staff training and development
  • Employee motivation
  • Teamwork and collaboration
  • Customer service
  • Problem-solving abilities
  • Reliability
  • Excellent communication
  • Computer skills
  • Adaptability and flexibility
  • Relationship building

Timeline

Security Officer

EStaff Security
09.2023 - 09.2024

Shift/Assistant Manager

Pirates Fish & Chips
09.2021 - 07.2025

Mountain View High School

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Jeremy Dunn