Jeremy Ebrecht
Maryville,MO
Summary
Serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths.
Overview
18
18
years of professional experience
Work History
General Manager
South Cross Ranch(Pizza Ranch)
Maryville, MO
11.2015 - 05.2022
- Managed budget implementations, employee reviews, training, schedules and contract negotiations.
- Developed and maintained relationships with customers and suppliers through account development.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures and technology systems.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Organized budgets, oversaw P&Ls and achieved margin targets consistently to stay on track with growth plans.
- Reduced costs, managed delivery schedules and performed risk analysis to improve overall profitability.
- Drove year-over-year business growth while leading operations, strategic vision and long-range planning.
- Designed modern employee recognition program which boosted productivity and improved morale.
- Partnered with vendors and suppliers to effectively manage and budget.
Kitchen, Bar and Guest Services Manager
RMH Franchise (Applebees)
St. Joseph, M0
01.2010 - 03.2015
- Conducted daily checks of refrigerators and freezers to verify proper food storage, container labeling and surface cleaning.
- Scheduled and received food and beverage deliveries, adhering to food cost and budget.
- Delegated food preparation duties down to cooks and followed up with cooks to verify proper preparation and production of meals.
- Checked and tested foods to verify quality and temperature.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Developed kitchen staff through training, disciplinary action and performance reviews.
- Identified team weak points and implemented corrective actions to resolve concerns.
- Followed standardized recipes set by Chef for production of breakfast, lunch and dinner meals.
- Spearheaded regular maintenance and repair operations to keep building and equipment in peak condition.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
Corporate Trainer
Concord International Hotel(Applebees)
Lincoln , NE
07.2003 - 12.2009
- Conducted evaluations and observed employee performance to identify areas of needed improvement.
- Monitored employee progress and gave feedback to management and additional training requirements.
- Developed effective training manuals, modules and teaching aids.
- Collaborated with management to identify company training needs and scheduling.
- Developed training programs to meet company objectives.
- Maintained records on attendance and participation.
- Developed engaging and entertaining presentations to maintain employee attention and improve impact of training.
- Coached new managers on store procedures, policies and customer service
- Monitored day-to-day activities of managers and employees, noting areas needing improvement and implementing plans for rectification.
Education
No Degree - Psychology, Sociology
Southwestern Community College
Creston, IASkills
- Performance Monitoring and Evaluation
- Business Leadership
- Sales Tracking
- Hiring and Onboarding
- Originality and Creativity
- Program Optimization
- Policy Development and Enforcement
- Management Training
- Problem Anticipation and Resolution
- Profit and Loss Control
- P&L Responsibility
- Cross-Functional Team Management
- Money Handling
- Waste Management and Reduction
Timeline
General Manager
South Cross Ranch(Pizza Ranch)
11.2015 - 05.2022
Kitchen, Bar and Guest Services Manager
RMH Franchise (Applebees)
01.2010 - 03.2015
Corporate Trainer
Concord International Hotel(Applebees)
07.2003 - 12.2009
No Degree - Psychology, Sociology
Southwestern Community College
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