Jeremy Edinger
West Grove,PA
Summary
Versatile and dynamic professional with a proven track record at Living My Best Cigar Life, enhancing store profitability and customer satisfaction through innovative strategies and exceptional leadership. Expert in customer service and team leadership, adept at fostering strong relationships and driving sales growth. Achieved significant improvements in customer growth and inventory management through sales representatives, contributing to a positive environment.
Energetic and organized with knack for leadership and problem-solving. Well-versed in strategic planning and operational efficiency, along with strong analytical and communication skills. Committed to driving team success and achieving organizational goals.
Overview
8
8
years of professional experience
Work History
Manager
Living My Best Cigar Life
02.2021 - 11.2023
- Accomplished multiple tasks within established timeframes.
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Rotated merchandise and displays to feature new products and promotions.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
- Supervised guests at front counter, answering questions regarding products.
- Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures.
- Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
- Ensured compliance with all applicable laws, regulations, policies by regularly reviewing store procedures and taking corrective measures when necessary.
- Organized special events such as seasonal sales promotions to drive foot traffic into the store and increase sales opportunities.
- Implemented a loyalty program that boosted repeat business and increased overall sales revenue.
- Boosted overall store sales by implementing innovative marketing strategies and exceptional customer service standards.
CSA Liaison
Home Depot
03.2019 - 11.2020
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Increased sales through effective product recommendations and upselling techniques.
- Assisted in inventory management, ensuring accurate stock levels and timely replenishment of merchandise.
- Certified heavy machinery operator.
Farm Hand/Entertainer
Schaefer Farms
10.2016 - 11.2020
- Assisted in the construction or repair of fences, barns, sheds, or other infrastructure necessary for successful farm operation.
- Carried out daily farm tasks such as feeding animals, milking cows, and cleaning pens to ensure animal health and welfare.
- Collaborated with other farm workers to complete tasks efficiently according to established schedules and protocols.
- Reduced crop loss by carefully monitoring for signs of pests or disease and applying appropriate treatments when necessary.
- Engaged in community farming initiatives to share knowledge and resources, strengthening local agricultural practices.
- Erected and maintained fencing to protect crops and livestock from predators, ensuring farm security.
- Conducted daily health checks on animals, swiftly identifying and addressing any signs of illness to maintain herd health.
- Enhanced audience engagement by incorporating interactive elements and timely humor in performances.
- Communicated with guests clearly and with good humor to encourage laughter and excitement.
- Maintained a high level of professionalism during all interactions with clients, venues, and fellow performers.
- Developed unique acts for various occasions, ensuring a memorable experience for all attendees.
- Refined stage presence techniques to captivate audiences of diverse ages and backgrounds effectively.
- Collaborated with other departments in facility to promote teamwork and heighten service quality.
- Received numerous positive reviews.
- Adapted to various performance styles to suit diverse audiences.
- Fostered a positive work environment for fellow entertainers by offering constructive feedback and support during rehearsals or backstage preparations.
- Built strong relationships with venue staff members to facilitate smooth event execution from setup to tear-down processes.
- Incorporated stage props to engage audience and create unforgettable moments.
- Mentored aspiring entertainers, providing guidance on technique development and career advancement strategies.
- Showcased versatility by performing in a range of entertainment styles including comedy, music, magic, and dance routines.
Material Handler
Reeb Millwork
10.2019 - 03.2020
- Transported inventory items to appropriate locations.
- Packed items into appropriate containers for shipment.
- Maintained a safe work environment by following proper safety protocols and conducting regular inspections.
- Collaborated with team members to ensure timely completion of tasks and high-quality work standards.
- Kept storage areas organized, clean, and secure to fully protect company assets.
- Read production orders, work orders, shipping orders and requisitions to determine items to be moved, gathered, or distributed.
- Prevented product damage by carefully loading and unloading materials using appropriate equipment.
- Listened closely during team meetings to gain complete understanding of duties required for each shift, completing priority tasks first.
- Alerted supervisors and coworkers of hazards and other issues for quick resolutions.
- Enhanced warehouse efficiency by organizing materials and implementing inventory management systems.
- Monitored warehouse to identify missing items, spills, and unusual activity.
- Enhanced teamwork and morale with regular, hands-on training sessions for new hires.
Deli Clerk
ShopRite
10.2015 - 03.2018
- Greeted customers at counter to fulfill requests and answer questions.
- Precisely measured, weighed, sliced, and packaged deli products according to customer requests while minimizing waste.
- Maintained a safe working environment by adhering to food safety guidelines and promptly addressing any hazards.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
- Improved workflow efficiency by effectively multitasking, prioritizing tasks, and communicating with team members.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Responded to telephone inquiries regarding available products and services and helped customers make appropriate choices.
- Provided an enjoyable shopping experience for customers by engaging in friendly conversations while efficiently preparing their orders.
- Developed strong rapport with customers by offering personalized service, answering questions, and making recommendations based on preferences.
- Assisted in training new employees on proper deli procedures, ensuring consistent quality across the team.
- Contributed to positive team dynamics through effective communication skills and a collaborative problem-solving approach.
- Took special orders for event catering and party trays, assisting customers by recommending additional items, condiments, and garnishes.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Enhanced product presentation by arranging visually appealing displays and regularly rotating items to ensure freshness.
- Built trust with customers through meticulous attention to detail in fulfilling special orders and dietary restrictions.
- Offered product samples to customers, generating additional sales through taste-testing.
- Delivered exemplary customer service to guests, even in peak business periods to promote retention.
- Boosted sales by actively promoting seasonal items, weekly specials, and bundled deals to customers at the deli counter.
- Exceeded customer expectations by going above and beyond to accommodate unique requests or last-minute changes to orders.
- Learned other teammates' work tasks to train as backup.
- Listened to customer requests and suggested additional menu items as appropriate to upsell products.
- Kept up-to-date with latest food safety regulations, applying new standards to daily operations.
- Assisted customers with product selection, sharing knowledge on deli items to guide their choices.
Education
High School Diploma -
Philllipsburg High School
Phillipsburg, NJ06-2015
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Complex Problem-solving
- Staff training and development
- Task delegation
- Documentation and reporting
- Relationship building
- Customer relationship management (CRM)
- Conflict resolution
- Sales techniques
Accomplishments
- Resolved product issue through consumer testing.
Timeline
Manager
Living My Best Cigar Life
02.2021 - 11.2023
Material Handler
Reeb Millwork
10.2019 - 03.2020
CSA Liaison
Home Depot
03.2019 - 11.2020
Farm Hand/Entertainer
Schaefer Farms
10.2016 - 11.2020
Deli Clerk
ShopRite
10.2015 - 03.2018
High School Diploma -
Philllipsburg High School