Jeremy Ely
Galion,OH
Summary
Skilled in navigating complex technical environments with a solid background as a Computer User Support. Possess strong troubleshooting capabilities and adept at providing solutions to enhance system functionality and user satisfaction. Demonstrated ability to communicate effectively with users, ensuring understanding and proper use of software and hardware. Resourceful professional in technology support, known for high productivity and efficient task completion. Possess excellent skills in troubleshooting, software installation, and network configuration. Excel at communication, problem-solving, and adaptability, ensuring seamless tech support experiences.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Information Technologist 2
ODRC - RiCI
Mansfield, Ohio
04.2022 - Current
- Configure, Install, and perform maintenance on the camera system
- Service and support spider systems/ man down
- Work on door control systems
- Service and support fence systems
- Maintain Inmate TV systems
- Responsible for VOIP installations and troubleshooting
- Work on MARCS radio systems
- Create database diagrams and excel spreadsheets
- Assisting the Infrastructure Specialist 2 in areas of desktop support and installs as needed
- Imaging Computers
- Resolved complex technical issues related to application compatibility and performance.
- Perform other related duties as assigned
- Staying current regarding new technologies in assigned area
- Working on special projects and committees as assigned, and Perform other related duties and security functions as required
- Aiding end users with desktop support either through Remote Desktop Support or in person.
- Provided recommendations on hardware purchases based on customer requirements.
- Tracked service requests through a ticketing system such as Remedy or Service Now.
- Troubleshot system issues related to network connectivity, software installation and configuration, printing.
- Responded quickly to emergency situations involving outages
- Coordinated with vendors for repair services when needed.
- Managed inventory of IT assets such as laptops, desktops, servers and peripherals.
- Assisted with the deployment of new applications and updates to existing applications.
- Performed troubleshooting on networking and connectivity issues to restore connections and network access.
- Explained technology-related details in easy-to-understand terms to individuals from different backgrounds and in various job positions.
Correctional Officer
ODRC - RiCI
Mansfield, OH
04.2016 - 04.2022
- Maintaining control of the institution to provide for safety and security of the facility, inmates, staff, and general public by enforcing rules/regulations/policies and procedures.
- Supervise and direct inmate activity in assigned areas of the facility/institution.
- Assuring assigned area is clean, safe, and secure.
- Monitoring and operating security controls, equipment, and computers.
- Operation of automotive vehicles in perimeter security and the transportation of inmates.
- Conducting inmate counts, security rounds, and searches.
- Complete required reports.
- Prevents escapes or incidents which threaten security.
- When necessary, uses physical force, unarmed self-defense, firearms, or other force detain or secure inmates.
Correctional Officer
MTC - NCCC
Marion, OH
11.2013 - 03.2016
- Maintaining control of the institution to provide for safety and security of the facility, inmates, staff, and general public by enforcing rules/regulations/policies and procedures.
- Supervise and direct inmate activity in assigned areas of the facility/institution.
- Assuring assigned area is clean, safe, and secure.
- Monitoring and operating security controls, equipment, and computers.
- Operation of automotive vehicles in perimeter security and the transportation of inmates.
- Conducting inmate counts, security rounds, and searches.
- Complete required reports.
- Prevents escapes or incidents which threaten security.
- When necessary, uses physical force, unarmed self-defense, firearms, or other force detain or secure inmates.
Assistant Manager
Geyers Beverage Center
Bucyrus, OH
10.2012 - 11.2013
- Worked with computer software to manage inventories, balance accounts, order more product, as well as to complete day to day end of shift account balancing.
- Worked with public in a customer service capacity to provide a pleasant experience to all visitors in the store.
- Stocked shelves and filled orders for customer accounts.
- Assisted vendors with unloading product and loading returns as well as assisted vendor representatives with ordering new stock.
- Ensured theft prevention by being vigilant and observant of all visitors to the store.
Installation Technician
AM Communications
Galion, OH
02.2012 - 10.2012
- Installed digital video systems to include installing RG6 Coaxial from the main node located at a telephone pole to the customer's residence and installing RG6 Coaxial throughout the customer's residence in locations which the customer defined.
- Set up and programmed digital video conversion units at customer defined locations within their residence.
- Installed Hi-Speed Internet service within the customer's residence by setting up the Modem in a customer determined location but also advised the customer on the best location to acquire uninterrupted wireless performance throughout their residence.
- Set up single, dual, and multiple domains within the customer's wireless network dependent on the router's specific capabilities.
- Installed digital phone services in customer residences as well as connected any pre-existing security systems to the new phone service.
- I was responsible with educating each customer on all services and devices which I installed and programmed and even provided customers with detailed hand written instructions on how to operate all devices installed.
- Provided the most professional customer service possible throughout the installation.
- I was responsible for keeping inventory of all equipment, parts, supplies, and tools on my work truck.
- Responsible for keeping my work truck neat, clean, serviced, and in good repair.
Lead Cook
Varsity Grille
Galion, OH
12.2010 - 02.2012
- Ensured timely and accurate arrival of all food orders.
- Helped to eliminate as much food waste as possible.
- Directed and instructed line cooks on task priorities to optimize food preparation flow.
- Responsible for cleaning kitchen area after kitchen closed.
- Cleaned remaining dishes and sanitized dish room post-shift.
- Participated in the coordination of inventory control.
Installation Technician
Digital Dish
Galion, OH
10.2009 - 11.2010
- Responsible for installing Satellite video systems throughout customer residences.
- Positioned satellite dishes to maximize signal reception without interference.
- Connected dual-shielded RG6 Coaxial cable from dish to digital conversion equipment at designated indoor location.
- Programmed and set up each device installed as well as linked devices to customer's wireless network to provide a more seamless experience.
- Delivered thorough device education to ensure customer understanding.
Customer Support Specialist
StarTek
Mansfield, OH
01.2009 - 05.2009
- Resolved billing inquiries and addressed technical challenges for AT&T cellular customers via inbound calls.
- Managed multiple computer programs to monitor customer account information.
- Managed sensitive customer data to maintain confidentiality and security.
- Leveraged tools provided to enhance customer satisfaction through issue resolution and personalized solutions.
- Utilized software and customer-provided information to troubleshoot and identify potential issues.
- Escalated unresolved technical issues to Tier 2 support while ensuring clear communication about the customer's problem.
- Documented work progress and resolutions in client accounts during each interaction.
- Provided excellent support while confirming all customer needs were met.
Assistant Manager
United Dairy Famers Inc.
Bucyrus, OH
01.2001 - 12.2008
- Responsible for balancing books using computer software provided.
- Assisting staff in the general store operations.
- Conducting inventory audits.
- Providing fast friendly customer service experience.
- Stocking shelves, coolers, and freezers with merchandise.
- Ordering product.
- Maintained vigilance over customer behavior to ensure theft prevention.
Product Quality Inspector
Timken through Addecco
Bucyru, OH
08.2000 - 12.2000
- Monitored and controlled the quality of both received and manufactured goods within set parameters.
- Operated diverse equipment and tools to measure proper spacing, density, and material composition.
- Used database software to log and maintain an accurate inventory of stored items on site.
- I was also responsible for the over all cleanliness of the worksite area.
Avionics Guidance and Control Systems Technician
U.S. Air Force Active Duty
10.1999 - 07.2000
- Completed USAF Basic MT.
- Also completed courses in General Electronics in which I learned how to read wiring diagrams and schematics for electronic circuits, learned how to trouble shoot and repair electronic circuit faults and issues.
- After completion of General Electronics training I was in training to learn how to diagnose, repair, and replace malfunctioning electronic components withing the guidance and control systems of all U.S. Air Force aircraft.
Education
Graduate Certificate - General Electronics
U.S. Air Force
Biloxi, MS11-2000
High School Diploma -
Galion Senior High
Galion, OH06-1999
Skills
- System installation management
- Framework improvements
- Technical installations
- IT procurement
- IT infrastructure
- IT asset management
- Information management systems
- Design and implementation
- IT vendor management
Certification
- ECMS Part 1 on 11-17-2023
- ECMS Part 2 on 12-15-2023
- I have also completed multiple trainings offered through the Meraki Learning Hub between 10-5-2023 and 11-12-2023
- Communication and Web Protocols via Precipio
- CompTIA Server+: Server Troubleshooting via Precipio
- Introduction to Networking via Precipio
- Wireless LANs via Precipio
Timeline
Information Technologist 2
ODRC - RiCI
04.2022 - Current
Correctional Officer
ODRC - RiCI
04.2016 - 04.2022
Correctional Officer
MTC - NCCC
11.2013 - 03.2016
Assistant Manager
Geyers Beverage Center
10.2012 - 11.2013
Installation Technician
AM Communications
02.2012 - 10.2012
Lead Cook
Varsity Grille
12.2010 - 02.2012
Installation Technician
Digital Dish
10.2009 - 11.2010
Customer Support Specialist
StarTek
01.2009 - 05.2009
Assistant Manager
United Dairy Famers Inc.
01.2001 - 12.2008
Product Quality Inspector
Timken through Addecco
08.2000 - 12.2000
Avionics Guidance and Control Systems Technician
U.S. Air Force Active Duty
10.1999 - 07.2000
Graduate Certificate - General Electronics
U.S. Air Force
High School Diploma -
Galion Senior High
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