Jeremy Falconer
Madison,AL
Summary
Results-driven telecommunications technician skilled in fiber optic splicing, installation, and troubleshooting within secure environments. Proven ability to enhance network performance and maintain safety compliance, leveraging technical expertise to deliver reliable communication solutions and foster effective teamwork.
Overview
7
7
years of professional experience
Work History
Technician II
IES Communications
Huntsville, AL
02.2026 - Current
- Install, terminate, patch, test, and troubleshoot copper and fiber-optic cabling throughout data center environments.
- Install and maintain fiber-optic optics, transceivers, patch panels, and network connections within server and network racks.
- Perform rack-and-stack activities, including installation, labeling, cable management, and removal of network and server equipment.
- Perform fiber-optic testing, scanning, troubleshooting, and fault isolation to identify and resolve connectivity issues.
- Read and interpret cable plans, rack elevations, work orders, and technical documentation to complete installations accurately.
- Maintain organized cable pathways and ensure proper cable routing, labeling, and documentation.
- Perform equipment inventory, auditing, ticket closure, and verification of completed work.
- Troubleshoot physical-layer connectivity issues involving fiber, copper, optics, patch panels, and network equipment.
- Work in secured data center environments while following site-specific security, safety, and access-control procedures.
- Coordinate with network engineers, technicians, and project teams to complete installations, maintenance, and infrastructure upgrades.
- Follow ESD, safety, change-control, and data center operating procedures while performing maintenance and installations.
- Assisted in the installation and configuration of new servers and equipment.
- Collaborated with team members to improve workflows and minimize downtime.
- Documented processes and procedures to support efficient data center operations.
- Conducted inventory management of tools, parts, and replacement components efficiently.
- Developed standards and procedures for carrying out system and network operations.
- Ran hardware diagnostics to detect and replace failing parts.
- Installed, configured and tested new servers, workstations, software and peripherals.
Technician
SUNRISE NETWORK SOLUTION
Huntsville, AL
08.2025 - 02.2026
- Executed structured cabling and fiber-optic installations in secure environments, including CAT6 cabling, fiber runs, terminations, testing, and cable management, while ensuring compliance with security, safety, and quality standards.
- Assisted in communications infrastructure projects for defense and government-industry facilities at secure locations associated with Leidos and Northrop Grumman, ensuring confidentiality and adherence to access, installation, documentation, and security protocols.
- Assisted in the installation of network infrastructure and hardware components.
- Maintained network systems and equipment to ensure optimal performance.
- Troubleshot technical issues for clients using diagnostic tools and software.
- Troubleshot technical issues to ensure uninterrupted service for clients.
- Installed and maintained network equipment for optimal performance and reliability.
- Collaborated with team members to execute network upgrades and enhancements.
- Monitored system performance using diagnostic tools and software applications.
- Provided technical support to clients, resolving inquiries efficiently and effectively.
- Assisted in the implementation of network security measures to protect data integrity.
- Replaced defective components or parts as needed.
- Utilized a variety of hand tools including soldering irons, screwdrivers, pliers, cutters, wire strippers and crimpers.
- Performed troubleshooting and repair of equipment in accordance with manufacturer specifications.
- Leveraged outstanding communication, interpersonal and people skills to work well with clients.
- Repaired damaged wires or cable assemblies within a variety of electrical enclosures.
- Configured network switches, routers and wireless access points.
- Installed, tested and maintained low voltage systems such as fire alarms, CCTV, access control and audio and visual equipment.
- Performed termination of cables including Cat5E, Cat6 and coaxial cables for various systems.
- Assisted clients with technical support for low voltage systems post-installation.
- Collaborated with team to troubleshoot system issues effectively.
- Installed low voltage systems including security alarms and access controls.
- Maintained and repaired existing low voltage equipment and infrastructure.
Technician
Fiber Solutions
Franklin, TN
12.2023 - 08.2024
- Troubleshot and restored fiber-optic networks by locating and repairing cable faults, performing end-to-end testing, validating service provisioning, and ensuring network reliability with minimal service interruptions.
- Installed, prepared, spliced, constructed, maintained, and repaired fiber-optic systems, including underground splice enclosures and precise entry into existing cable infrastructure with industry-standard tools and safety equipment.
- Operated and maintained network systems for reliable communication services.
- Diagnosed and resolved technical issues for clients efficiently.
- Conducted routine maintenance on equipment to ensure optimal performance.
- Troubleshot technical issues to ensure uninterrupted service for clients.
- Conducted regular equipment inspections to identify potential maintenance needs.
- Replaced defective components or parts as needed.
- Utilized a variety of hand tools including soldering irons, screwdrivers, pliers, cutters, wire strippers and crimpers.
- Performed troubleshooting and repair of equipment in accordance with manufacturer specifications.
- Managed quality control and maintained high level of customer satisfaction.
- Adjusted, connected, or disconnected wiring, piping and tubing to complete repairs and installations.
- Installed low voltage cabling for data and communication systems.
- Terminated and tested cables for functionality and compliance.
- Assisted in troubleshooting network connectivity issues on-site.
- Collaborated with project managers to ensure timely installations.
- Maintained tools and equipment for optimal performance and safety.
- Performed system tests to ensure proper operation of the newly installed or modified low voltage cable system.
- Inspected wiring closets for compliance with local building codes and manufacturer specifications.
- Diagnosed issues through visual inspection and by using testing devices such as ammeters, voltmeters and oscilloscopes.
E-4 Specialist 25L/H
US Army
Wahiawa, HI
05.2019 - 09.2022
- Installed, maintained, tested, and troubleshot copper and fiber-optic cable systems supporting military communications networks.
- Performed fiber-optic termination, splicing, patching, testing, and repair of cable infrastructure and network equipment.
- Installed and maintained communications equipment, cable distribution systems, network components, and associated hardware.
- Conducted preventive maintenance, fault isolation, troubleshooting, and corrective repairs on communications systems.
- Maintained communications security equipment and followed established security, safety, and technical procedures.
- Supported network management operations, integrated network control centers, and multichannel communications systems.
- Operated cable and network test equipment to identify faults and verify system performance.
- Maintained technical records, equipment documentation, work orders, and maintenance reports.
- Supervised and assisted personnel with cable installation, maintenance, troubleshooting, and network infrastructure operations.
- Installed, configured, maintained, and troubleshot network communication systems, transmission equipment, and supporting infrastructure.
- Installed and patched fiber-optic cabling and optical equipment within network and data center racks.
- Supported network management operations by troubleshooting connectivity, transmission, and equipment issues.
- Performed preventive and corrective maintenance on network infrastructure, cable systems, and communications equipment.
- Utilized technical documentation, test equipment, and established procedures to isolate faults and restore network connectivity.
- Supported integrated network control centers and multichannel communications systems while maintaining reliable network operations.
- Maintained positive working relationship with fellow staff and management.
- Developed training materials to enhance soldier readiness and skill proficiency.
- Coordinated logistics for training exercises and operations within military units.
Education
High School Diploma -
Meridian High School
Meridian, MS05-2014
Skills
- Fiber-optic installation
- Cable management
- System diagnostics
- Equipment maintenance
- Safety compliance
- Effective communication
- Problem solving
- Attention to detail
- Inventory management
- Maintenance and repairs
- Safety Equipment
- Team Training
- Software configuration
- Relationship building
- Maintenance and repair
- Heavy lifting
- Customer service
- Problem-solving
- Power Tools and Equipment
- Tech-Savvy
- Cable installation
- Fiber-optic splicing
- Communication systems
- Customer support
- Diagnostic skills
- Telecommunications equipment
- Computer skills
- Access control systems
- Structured cabling
- Data center operations
- Cable testing
- Multitasking
- Teamwork and collaboration
- Professionalism
- Weapons handling
- Military discipline
- Network troubleshooting
Timeline
Technician II
IES Communications
02.2026 - Current
Technician
SUNRISE NETWORK SOLUTION
08.2025 - 02.2026
Technician
Fiber Solutions
12.2023 - 08.2024
E-4 Specialist 25L/H
US Army
05.2019 - 09.2022
High School Diploma -
Meridian High School