Jeremy Falkner

• Assessed and processed auto glass claims for damage and replacement, ensuring compliance with claims standards and local laws to make the best decision.
• Investigated, denied, or disputed claims; gathering necessary information, documentation, and evidence to support resolution and approval, where warranted. (Detailed assessment of service requests, billing invoices, customer communication, repair estimates, and pictures to determine the best decision.)
• Interacted with customers to explain claims processes, coverage details, and repair options, address concerns, and provide timely updates on claim status, enhancing customer satisfaction.
• Coordinate with repair facilities to schedule appointments, ensuring timely completion of repair and replacement.
• Negotiate settlements with policyholders and vendors, maintaining cost-effectiveness for the company while providing fair compensation, resolving conflict, and setting clear expectations to vendors/ policyholders.
• Identified fraud indicators within claims submissions or misuse of roadside assistance services, contributing to loss prevention efforts and escalated suspicious cases to the Special Investigations Unit for further investigation.

Developed and planned daily content for multiple social media platforms

• Managed all website content and copywriting by using various website building programs
• Managed internal and external communications between staff, board members, donors, and participants
• Led team in the planning of the First Annual Marker 37 Throwdown in Corpus Christi, TX raising nearly $100k
• Led team in the event planning for the 3rd Annual Heroes Sports Dove Hunt Fundraiser raising over $250K
• Produced monthly, weekly and daily social media graphics, graphical ads, infographics and press releases
• Boosted social media engagement by 400%, and website foot traffic by 60% since time of hire
• Utilized Adobe Suite programs to create flyers, videos, and other marketing materials
• Developed relationships with ranch owners through Texas to generate hunting opportunities for veterans
• Assisted in guiding various types of hunts when guides were needed by the ranch owners
• Documented events and experiences through interviews, photography and videography

• Completed customer orders and warranty services according to detailed manufacturer specifications.
• Performed investigation, diagnostic, and troubleshooting procedures to find and identify root causes of mechanical issues to make recommendations on repair of vehicle.
• Troubleshoot and diagnosed faults with vehicle systems and components using OEM-specific code readers and online databases.
• Completed full vehicle inspections to check for leaks, damage, or other concerns to ensure safety of client.
• Replaced damaged, missing, or defective parts with new and refurbished components to meet safety regulations.
• Repaired wiring harnesses and connectors using various methods varying from soldering to butt connectors.

• Completed detailed incident reports regarding technicians and vehicles to advise best course of action to comply with state and federal regulations to meet reporting and communication standards.
• Created, coordinated, and executed safety trainings based on experiences, investigations, and future predictions to ensure the safety of over 70 soldiers and complex level equipment.
• Created and executed drug, alcohol, and safety courses for 250 soldiers to construct a safe environment.
• Restructured/ managed the scheduled maintenance calendar to bring the unit within 95% tolerance in 3 months.
• Served as the supervisor for the quality assurance and control team ensuring all vehicles were fully mission capable and safe to conduct the mission at hand while complying to safety regulations.
• Executed quarterly soldier evaluations to communicate standings, expectations, and standards for improvement.
• Audit compliance with SDS to ensure accurate and relevant training, labeling, and communication to team.