Jeremy Farmer
Rocky Mount,,NC
Summary
Financial services team lead with extensive expertise in managing team operations and enhancing customer service across various sectors. Also have experience in a manufacturing warehouse environment mechanically and electrically assembling components for complicated switch gear systems, with utmost accuracy in regards to design, functionality, and customer specifications. Demonstrates strong problem-solving and leadership skills, with a keen eye for detail in large volume financial transactions and extensive experience with proper cash handling protocols for large quantities of capital. Passionate about fostering an inclusive, collaborative environment to empower and develop associates and drive organizational success while continuously improving processes and standards.
Overview
20
20
years of professional experience
Work History
Electrical Assembler Level II
Siemens Manufacturing
02.2023 - 07.2024
- Used tools such as drills, impact drivers, cordless ratchets, wrenches, and screwdrivers to assemble and install exterior and interior doors, as well as roofs for metal-enclosed interrupter switchgear systems.
- Used torque wrenches to tighten hardware to specific values.
- Utilized 3D imaging software to understand how to properly pre-assemble and install parts using correct hardware and pieces.
- Followed wiring diagrams to wire doors and modular buckets for motor control centers using wire strippers and hydraulic battery powered crimper to attach correct ring tongue or fork terminals and used screwdriver to connect wires to accurate component locations.
- Pre-assembled modular buckets by using screwdrivers and drills to install components such as relays, resistors, circuit breakers, fusible and non-fused disconnects, and CPTs.
- Conducted point to point continuity testing to diagnose and fix wiring mistakes in final assembly.
- Cut wires the appropriate length and gauge, using wire cutting machine and by hand with cable cutters for thicker gauges.
- Used software and printer to create and apply tube markers.
- Utilized zip ties and cable tie gun to keep wires tidy and secure.
- Maintained correct inventory of parts needed to complete projects on hand before deadlines.
- Interpreted panel arrangement documents to create uniform measurements to install plastic mimic bus by placing, drilling into doors, tapping holes, and screwing in per each project.
- Created uniform measurements to place adhesive template on doors for painting mimic bus with HVLP spray paint gun.
- Ordered all nameplates, mimic bus, and project specific labels ahead of time to verify and correct errors if needed.
- Created and recorded uniform measurements for positions of all nameplates and labels for all units.
- Installed all labels and nameplates precisely using combination square, tape measurer, and hand applicator squeegee to remove bubbles.
- Created modifications for parts that were sent incorrectly by using bandsaw to cut off excess and used grinding wheel to smooth sharp edges.
- Identified wrong hardware and collaborated with supplier to order correct size and worked with engineers to update files.
- Conferred with production and quality management to understand and comply with design specifics.
Financial Services Team Lead
Walmart
05.2017 - 10.2022
- Led weekly team meetings to discuss goals, review progress, address opportunities, and celebrate successes and milestones together as a team.
- Kept meticulous financial records to pinpoint areas of shrinkage and mitigate financial loss.
- Prepared bank deposits, conducted financial audits, reconciled accounting errors, received courier change orders, replenished automated teller machine, performed maintenance on cash recycler.
- Collaborated with management team daily to identify store issues, and develop and execute strategies to maintain and improve standards.
- Conducted new hire interviews, worked with HR to complete onboarding, and oversaw initial training.
- Regularly met with, provided feedback to, and mentored team members to develop their skillsets and expertise in unfamiliar areas of customer service, resulting in a more versatile and seasoned staff.
- Regulated associates' breaks, scheduling, time off requests, and work assignments to ensure optimal coverage as needed while also being mindful of availability and shift preferences.
- Coordinated coverage at registers, self checkouts, customer service desk, financial services center, and outlying areas to ensure outstanding customer service.
- Maintained company policies by providing associates with support, feedback, performance plans, and disciplinary actions.
- Utilized resources to troubleshoot and resolve any issues with customers, associates, and store equipment.
Server/cashier
Highway Diner
05.2011 - 07.2012
- Accurately took patron orders in-person and over the phone.
- Hospitably served customers food and beverages, and prepared specialty dishes when required.
- Operated cash register, packaged to-go orders, and performed host duties.
Server/line cook
Chili's
03.2009 - 04.2011
- Cooked and prepared orders accurately by accommodating any modifications and/or special requests
- Delighted customers with menu knowledge and affable customer service while taking food and drink orders
- Prepared ingredients to be used in food dishes
Shift Supervisor
Chick-fil-A
08.2004 - 08.2006
- Supervised evening shifts to ensure fast and friendly customer service and maintain quality food control.
- Oversaw proper cleaning, food preparation, and stocking of supplies.
- Counted cash registers, prepared bank deposits, and deposited money at bank.
Education
High School Diploma -
Nash Central High School
Rocky Mount, NC05.2006
Skills
- Team Leadership
- Electro-Mechanical Assembly
- Quality Inspection
- Problem Solving
- Training and Mentoring
- Power and Hand Tool Expertise
- Safety Procedures
- Conflict Resolution
- Attention to Detail
- Schematic Interpretation
- Component Installations
- Strong Communication Skills
- Precision Measuring Instruments
- Time Management
Timeline
Electrical Assembler Level II
Siemens Manufacturing
02.2023 - 07.2024
Financial Services Team Lead
Walmart
05.2017 - 10.2022
Server/cashier
Highway Diner
05.2011 - 07.2012
Server/line cook
Chili's
03.2009 - 04.2011
Shift Supervisor
Chick-fil-A
08.2004 - 08.2006
High School Diploma -
Nash Central High School
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