Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Jeremy Ferrer

Sacramento,CA

Summary

Dedicated hotel manager extraordinaire with more than 10 years of experience providing guests with the highest degree of hospitality and customer service. Strong leader that leads by example - possessing outstanding work ethic and integrity, always dedicated to meeting budget and meticulously documenting financials. Culture builder.

Overview

8
8
years of professional experience

Work History

Assistant General Manager 1

Hyatt Place UC Davis
Davis, CA
03.2020 - Current
  • Assists GM in day to day operations.
  • Prepare weekly and monthly reports for senior management.
  • Oversee day to day operations at the front desk and assisting back of the house, as well.
  • Responsible for AP for the hotel.
  • Mentored and motivated team members.
  • Cultivated performance-based culture based on individual accountability, goal attainment and team achievement.
  • Managed team schedule with eye for coverage needs with an emphasis on productivity.
  • Managed budget implementations, employee reviews, training, schedules and hiring process.
  • Motivated, trained and disciplined employees to maximize performance.

Assistant Executive Housekeeper

Hyatt Regency Sacramento
Sacramento, CA
01.2018 - 03.2020
  • Served as interm Executive Housekeeper.
  • Lead a team of 60 multinational housekeepers, laundry attendants and public space attendants to continuously improve cleanliness and productivity.
  • Maintained excellent relationship with cleaning staff while merging lines of communication with front desk employees to achieve timely execution of cleaning duties.
  • Plan and schedule proper staffing accordingly for all special events as in conventions, groups, VIP's.
  • Train and oversees employee compliance with OSHA standards regarding proper usage and dilution of chemical products, equipment safety and usage.
  • Acknowledged budget and payroll guidelines to ensure that each area of responsibility operates within establish cost while providing maximum service.

Assistant Front Office Manager

Hyatt Regency Sacramento
Sacramento, CA
07.2016 - 01.2018
  • Acted as Interim Front Office Manager.
  • Prepared and assisted in conducting quarterly department meetings.
  • Assisted in preparing payroll for FOM.
  • Completed monthly and quarterly reports for senior management.
  • Encouraged and mentored employees to boost performance, which drove up guest scores.
  • Implemented training programs and SOPs.
  • GEM (guest experience management) extraordinaire.
  • Increased ADR by $1 in consecutive years by utilizing the up-sell program.

Front Office Supervisor

Hyatt Place UC Davis
Davis, CA
07.2014 - 07.2016
  • Responsible for scheduling employees based on business demands.
  • Coached employees through day-to-day work and complex problems
  • Assisted AGM with interviewing potential employees by asking appropriate questions and providing feedback after interviews.
  • Responsible for executing the CTS program weekly. Billing and sending backup to the University.

Education

Associate of Arts - Emergency Medical Technology

American River College
Sacramento, CA
06.2014

Skills

  • Problem Anticipation and Resolution
  • Records Organization and Management
  • Goal Setting
  • Team Leadership
  • Decision Making
  • Policy Development and Enforcement
  • Customer Service Management
  • Human Resources Oversight
  • Quality Assurance
  • Recruitment and Hiring
  • Focus and Follow-Through
  • Performance Assessment
  • Budget Control
  • Originality and Creativity
  • Focus and Follow-Through
  • Performance Assessment
  • Budget Control
  • Originality and Creativity

Accomplishments

  • Manager of the 2nd Quarter - Assistant Front Office Manager 2017.
  • Manager of the 2nd Quarter - Assistant Executive Housekeeper 2019.

Timeline

Assistant General Manager 1

Hyatt Place UC Davis
03.2020 - Current

Assistant Executive Housekeeper

Hyatt Regency Sacramento
01.2018 - 03.2020

Assistant Front Office Manager

Hyatt Regency Sacramento
07.2016 - 01.2018

Front Office Supervisor

Hyatt Place UC Davis
07.2014 - 07.2016

Associate of Arts - Emergency Medical Technology

American River College

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Jeremy Ferrer