Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jeremy Fine

Greenville,Ohio

Summary

Results-driven Product Support Manager offering 12-year background identifying and executing product development vision by studying company financial goals and demands of value chain. Polished in preparing go-to-market strategies and analyzing customer experience to improve retention. Certified in Service and Parts management from John Deere. Adaptable and diligent professional possessing excellent problem-solving and time management abilities.

Overview

30
30
years of professional experience

Work History

Product Support Manager

Koenig Equipment Inc.
01.2025 - Current
    • Maintained product management staff by recruiting, selecting, orienting and training 35 employees.
    • Managed and coordinated new releases and distribution of maintenance service plans.
    • Obtained product market share by working with sales directors to develop product sales strategies.
    • Facilitated inventory turnover and product availability by reviewing and adjusting inventory levels and production schedules.
    • Determined customers' needs and desires by specifying research needed to obtain market information.
    • Assisted customers in troubleshooting product issues and provided timely technical support.
    • Cultivated and maintained strong relationships with customers to ensure a positive customer experience.
    • Tracked sales data for analysis and forecasting.
    • Provided information for management by preparing short-term and long-term product sales forecasts and special reports and analysis.
    • Assessed product market data by calling on customers with field salespeople and evaluating sales call results.

Regional Aftermarket Manager

Koenig Equipment Inc.
11.2022 - 01.2025
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Cross-trained existing employees to maximize team agility and performance.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Accomplished multiple tasks within established timeframes.
  • Managed and motivated employees to be productive and engaged in work.
  • Improved safety procedures to create safe working conditions for workers.
  • Controlled costs to keep business operating within budget and increase profits.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Controlled resources and assets for department activities to comply with industry standards and government regulations.
  • Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Established team priorities, maintained schedules and monitored performance.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.
  • Successfully managed budgets and allocated resources to maximize productivity and profitability.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Defined clear targets and objectives and communicated to other team members.

Business Manager

Koenig Equipment Inc.
11.2019 - 11.2022
    • Created, managed, and executed business plan and communicated company vision and objectives to motivate teams.
    • Communicated with customers and vendors positively with particular attention to problem resolution.
    • Executed business plans to further strengthen and maximize territory sales and profits.
    • Assisted with hiring process and training of new employees.
    • Implemented business strategies, increasing revenue, and effectively targeting new markets.
    • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
    • Interacted well with customers to build connections and nurture relationships.
    • Trained and guided team members to maintain high productivity and performance metrics.
    • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
    • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
    • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.

Parts Manager

Koenig Equipment Inc.
02.2015 - 11.2019
    • Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
    • Developed and implemented new procedures for improving inventory control and reducing time required locating parts by modifying part numbers and locations.
    • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
    • Ordered parts for customers, repair shops, and service departments for use in Agricultural equipment.
    • Mitigated financial discrepancies by managing inventory, damaged goods and backorders.
    • Provided timely, insightful and accurate reports to upper management.
    • Rearranged parts department to better serve changing trends and keep workspaces organized.
    • Supervised and trained staff on product knowledge and customer service.
    • Implemented systems to improve process efficiency and reduce project duration.

Branch Service Manager

Koenig Equipment Inc.
01.2008 - 02.2015
  • Handled customers' complaints and questions with utmost professionalism to restore satisfaction and maintain loyalty to branch.
  • Managed branch vault and cash supply to keep appropriate level of currency on hand.
  • Delivered quality service with remarkable efficiency by skillfully overseeing daily branch operations.
  • Coached staff to improve efficiency and revenue with more effective procedures and approaches.
  • Organized schedules to adequately cover routine business demands as well as special periods of high demand such as planting and harvest season.

Seasonal Manager

Lowes
01.2005 - 01.2008
  • Cross-trained existing employees to maximize team agility and performance.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Accomplished multiple tasks within established timeframes.
  • Managed and motivated employees to be productive and engaged in work.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Developed detailed plans based on broad guidance and direction.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.

Estimator/Foreman

Flory Landscaping Inc.
03.1995 - 01.2005
  • Analyzed and calculated field measurements, survey plans, and plot plans to create proposals and process work orders.
  • Prepared material orders to complete projects on time and within budget.
  • Analyzed designs and performed accurate cost analysis.
  • Participated in pre-bid meetings and site visits to understand project scope and identify potential issues or challenges.
  • Gathered cost and material data for accurate and up-to-date information on material and labor costs.
  • Reviewed project plans and specifications to understand project requirements and accurately estimate cost and resources needed.
  • Provided accurate estimates by defining scope, timelines, potential setbacks, and limitations.

Education

Some College (No Degree) - Mechanical Engineering

Sinclair Community College
Dayton, Ohio

Some College (No Degree) -

Wright State University
Beavercreek, OH

Skills

  • Manage employees
  • Strong technical acumen
  • Continuous improvement
  • Adaptability
  • Problem-solving abilities
  • Adaptability and flexibility
  • Product knowledge
  • Relationship building

Timeline

Product Support Manager

Koenig Equipment Inc.
01.2025 - Current

Regional Aftermarket Manager

Koenig Equipment Inc.
11.2022 - 01.2025

Business Manager

Koenig Equipment Inc.
11.2019 - 11.2022

Parts Manager

Koenig Equipment Inc.
02.2015 - 11.2019

Branch Service Manager

Koenig Equipment Inc.
01.2008 - 02.2015

Seasonal Manager

Lowes
01.2005 - 01.2008

Estimator/Foreman

Flory Landscaping Inc.
03.1995 - 01.2005

Some College (No Degree) - Mechanical Engineering

Sinclair Community College

Some College (No Degree) -

Wright State University

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