Jeremy Flake
Clarksville,TN
Summary
Seasoned Operations Manager and talented leader with 15 years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.
Overview
10
10
years of professional experience
Work History
SC Business Systems Lead Analyst
Lowes
09.2022 - Current
- Contributed to the development of long-term strategic plans through comprehensive industry trend analysis and forecasting models.
- Presented findings to senior leadership, effectively communicating complex data-driven insights in an easily digestible format for non-technical audiences.
- Improved overall team efficiency by streamlining processes and implementing new analytical tools.
- Implemented process improvements that increased efficiency within the department, allowing for greater focus on high-impact projects.
- Collaborated with stakeholders to develop actionable insights from complex datasets, driving informed strategic decisions.
- Reduced operational risks with thorough assessments of business processes, identifying gaps and recommending improvements.
- Updated and developed scripts and queries to extract and analyze data from multiple sources.
Operations Manager
Lowes
02.2020 - 09.2022
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Identify and address safety issues on the floor, fostering a culture of safety through regular observations and proactive resolution.
- Implement and drive process improvements to enhance operational efficiency and effectiveness.
Assistant Operations Manager
Lowes
03.2019 - 02.2020
- Managed daily operations effectively, ensuring timely completion of tasks and accurate reporting of results.
- Improved communication within the team through regular meetings, updates, and open channels of communication.
- Coordinated with Operations Manager in different operational issues and promotional activities.
- Streamlined operational processes by implementing new strategies and procedures, resulting in increased efficiency.
- Facilitated smooth transitions during periods of change by providing guidance and support to staff members affected by organizational restructuring or policy updates.
Support Supervisor
Lowes
03.2018 - 02.2019
- Established clear performance expectations for the support team, resulting in improved accountability and measurable results.
- Analyzed performance metrics to identify areas for improvement and implement targeted strategies.
- Enhanced customer satisfaction by promptly addressing and resolving support issues.
- Ensured seamless transitions between shifts by implementing a standardized handover procedure, reducing miscommunications and knowledge gaps.
- Streamlined support processes for increased efficiency and improved response times.
Field Project Specialist
Lowes
03.2016 - 02.2018
- Managed multiple projects simultaneously, ensuring timely completion and high-quality output.
- Established clear lines of communication between all parties involved in projects, preventing misunderstandings or miscommunications from jeopardizing outcomes.
- Improved project efficiency by streamlining communication and collaboration among team members.
- Maintained detailed documentation of project progress, facilitating smooth handovers and seamless transitions between phases.
Assistant Store Manager
Lowes
08.2014 - 03.2016
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
Education
High School Diploma -
Ripley High School
Ripley, MS05.2001
Skills
- Clear and effective communication with diverse audiences
- Team leadership, coaching, and conflict management
- Advanced analytical skills and proficiency in product knowledge
- Superior customer service orientation and problem-solving skills
- Time management and multi-tasking in high-volume environments
- Proficient in Microsoft Office, Sterling, and WAMAS
Timeline
SC Business Systems Lead Analyst
Lowes
09.2022 - Current
Operations Manager
Lowes
02.2020 - 09.2022
Assistant Operations Manager
Lowes
03.2019 - 02.2020
Support Supervisor
Lowes
03.2018 - 02.2019
Field Project Specialist
Lowes
03.2016 - 02.2018
Assistant Store Manager
Lowes
08.2014 - 03.2016
High School Diploma -
Ripley High School