JEREMY FONG
Los Angeles,CA
Summary
Resourceful Client Service Supervisor with experience in managing client relationships and overseeing customer service teams. Familiarity with implementing strategies to enhance service levels, boost client satisfaction and foster repeat business. Strengths include leadership, problem-solving skills, and ability to cultivate productive team environments that focus on exceptional service delivery. Previous roles have seen marked improvements in customer satisfaction rates and team performance metrics.
Overview
15
15
years of professional experience
Work History
Client Service Supervisor
Amazon Project Kuiper
Northridge, CA
09.2021 - Current
- Coordinated shipping and receiving of high-value items, including highly sensitive prototypes, heavy machinery, white glove shipments, and secure deliveries.
- Coordinated logistics and supply chain activities to ensure seamless integration of project requirements and timely delivery of materials.
- Conducted risk assessments for sensitive shipments and implemented strategies to mitigate potential issues during transport.
- Utilized Coupa ERP system to efficiently order shipping and office supplies, ensuring timely availability for Kuiper employees.
- Processed and received pending invoices within the Coupa system, maintaining accurate records and facilitating smooth accounts payable operations.
- Collaborated with vendors and internal teams to resolve discrepancies and optimize procurement processes.
- Ensured inventory accuracy through regular cycle counts.
- Assembled engineering kits by selecting and organizing components according to technical specifications, ensuring accuracy and quality in preparation.
- Collaborated with engineering teams to understand project requirements and deliver kits on time for various projects.
- Developed and maintained strong relationships with third-party logistics providers to enhance service efficiency and reliability.
- Operated various material handling equipment, including manual pallet jacks, electric pallet jacks, and forklifts, ensuring safe and efficient movement of goods within the facility.
- Exposure to International Traffic in Arms Regulations (ITAR) and Export Administration Regulations (EAR).
Security Professional
Allied Universal
Northridge, CA
07.2016 - 09.2021
- Experienced in managing various facility systems including Nitrogen system, RODI, Chiller System, Compressor, and O2 alarm system along with Fire Life Safety measures
- Demonstrated expertise in utilizing Amazon systems to facilitate access and troubleshoot facility-related challenges through task creation
- Ensured smooth daily operations through regular coordination with facilities
- Formed productive partnerships with both Amazon employees and on-site vendors
- Ensured the accurate tracking and management of security supplies/keys inventory
- Assisted in upholding employee and guest safety standards alongside the Amazon team
- Confirmed the submission of Non-Disclosure Agreement
- Ensured accurate guest identification by rigorously validating IDs
- Conducted regular patrols to ensure facility's security and organization
- Maintained diligent observation of Security Desk, CCTV system, and CCURE access control.
- Consistently recorded detailed reports of daily observations, information, and suspicious activity.
- Responded promptly to any requests for facilities assistance made by Amazon workers
- Conduct Environmental Health and Safety inspections to ensure compliance with building regulations.
- Ensured high-quality service delivery by consistently going the extra mile to address clients' needs
Supply Chain
MBU
Los Angeles, CA
03.2015 - 02.2016
- Handled responsibilities for both product packaging and delivery.
- Utilized QuickBooks for creating and organizing shipping documents such as packing lists and invoices
- Managed invoicing procedures to ensure accurate billing and timely payment.
- Ensured accurate stock management to meet customer demands.
- Coordinated transportation arrangements for inbound and outbound shipments.
- Efficiently transported merchandise to different retail locations throughout Southern California.
- Streamlined store payment processes, resulting in efficient invoice management system.
Supervisor
REGENCY THEATRE'S
North Hollywood, CA
05.2014 - 05.2015
- Maintained buildings functionality such as fixing auditorium seats, painting graffiti, re-painting the main lobby, fixing drywall in managers office
- Tasked with making sure regular maintenance was performed on auditorium floors, bathrooms and concessions equipment such as ketchup and mustard dispensers as well as popcorn machine
- Oversaw employees and sales of ticketing both and concession stands
- Responsible for keeping inventory on concession stocks and performing cycle counts
- Set reorder points for various products
- Consistently achieved employee of the month status
- Promoted to supervisor within first 4 months of employment
Shipping Manager
RAVEREADY, LLC
Los Angeles, CA
06.2009 - 01.2014
- Provided leadership and direction to the shipping department
- Performed stock counts and input stock quantity for website weekly
- Responsible for inventory management and reorders
- Drove growth to the company by promoting through social media which resulted in almost $900k in orders by years end
- Found products for company to sell on website
- Edited SEO in order to generate more sales
- Shipped out orders using Ship station
- Answered customer's emails and phone calls regarding their orders
Education
GED -
High School Equivalency Testing Center
Abram Friedman Occupational CenterSkills
- Sourcing and Procurement expertise
- Inventory tracking and management
- Negotiation
- Client Needs Assessments
- Adaptability
- Strategic planning
- Communication skills
- Team building
- Multitasking
- Efficiency
- Word
- Excel
- PowerPoint
- Access
- Search Engine Optimization (SEO)
- Shift Management
- CCTV
- Digital Marketing
- Security
- Customer Relations
Languages
Tagalog
Timeline
Client Service Supervisor
Amazon Project Kuiper
09.2021 - Current
Security Professional
Allied Universal
07.2016 - 09.2021
Supply Chain
MBU
03.2015 - 02.2016
Supervisor
REGENCY THEATRE'S
05.2014 - 05.2015
Shipping Manager
RAVEREADY, LLC
06.2009 - 01.2014
GED -
High School Equivalency Testing Center
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