JEREMY FOSTER
Ocean Springs,Mississippi
Summary
Customer-focused professional with a successful 30-year career in the personal lines insurance sector. Having worked at an Independent Insurance Agency as well as various State Farm Offices in different states. With those decades of experiences at different agent's offices, I have worked in various agents business models. I love working with people to help them understand the complex insurance world and make their journey a lot easier in achieving their lifetime goals.
Overview
34
34
years of professional experience
1
1
Certification
Work History
Office Manager
Will Plauche State Farm Insurance Agency
06.2024 - 01.2025
- Provided exceptional customer service when addressing clients inquiries or concerns via phone calls, email correspondence, or in office questions.
- Enhanced team productivity by supporting the Sales Team with marketing ideas, Word Tracks, and keeping morale and motivation high.
- Streamlined office operations by implementing systems and organizational strategies.
- Developed and enforced office policies that aligned with company values and regulatory requirements, maintaining compliance.
- Increased customer satisfaction by developing effective client interactions and creating long lasting customer relationships with the office.
- Facilitated positive work environment, addressing employee concerns or questions promptly and fostering culture of mutual respect and positive outlooks.
- Implemented comprehensive training and education for new hires, improving their integration into team and productivity. Using everyday work loads or customer interactions as "Learning Moments" to further new hires knowledge.
- Partnered with Agent to educate and oversee the Premium Fund account for the agency which involved Premium Fund compliance, deposits, and reconciliations.
Office Manager
Bob Effinger State Farm Insurance Agency
06.2014 - 03.2024
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Fostering solid good customer relationships that will cement customers to the office thru the years. Establishing well below average Lapse/Cancel ratios thru the years.
- Being a "Do it All" employee. Whatever needs to be done in the office, I would handle it. Creating trust and confidence with my employer to free him up of daily tasks.
- Partnered with Agent to oversee and maintain the Premium Fund Account.
- Assisting with retirement and closing of a State Farm agency office.
Customer Service and Sales
Bo Shantz State Farm Insurance Agency
06.2002 - 05.2012
- Handled customer service and sales for all product lines.
- Specialized in the office as the Fire Specialist. This Included knowing everything about Fire underwriting, coverages, and applications processes.
Customer Service and Sales
Thomas Foster Insurance Agency
06.1991 - 05.2005
- Customer service and sales of all product lines.
- Built client relationships by acting as liaison between customer s and insurance companies.
Education
Marketing
Southern Illinois University, Edwardsville
Edwardsville, ILSkills
- Customer service
- Sales
- Organizational skills
- Customer relations
- Account reconciliation
- Relationship building
- Compliance monitoring
- Office management
- Clear oral/written communication
- Computer skills
Certification
Licensed in Property & Casualty, Life and Health Insurance.
Timeline
Office Manager
Will Plauche State Farm Insurance Agency
06.2024 - 01.2025
Office Manager
Bob Effinger State Farm Insurance Agency
06.2014 - 03.2024
Customer Service and Sales
Bo Shantz State Farm Insurance Agency
06.2002 - 05.2012
Customer Service and Sales
Thomas Foster Insurance Agency
06.1991 - 05.2005
Licensed in Property & Casualty, Life and Health Insurance.
Marketing
Southern Illinois University, Edwardsville
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