Jeremy Freeman
West Hills,CA
Summary
Motivated Inside Sales Representative successful at exceeding outbound call performance benchmarks. Remains focused on increasing sales through expert customer outreach. Establishes phone presence, drives conversation by creating rapport and builds and maintains productive business relationships.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Account Manager 2; Account Manager 1
Dell Technologies
Round Rock, TX
- Current
- Manage and maintain over 1600 Medium Business accounts in the public sector, selling Dell Technologies' entire portfolio
- Assist C-level stakeholders with technology, processing orders, and invoices as both a trusted advisor and salesperson
- Lead meetings with data center, services, networking, software, and other specialists to cross-sell and upsell to clients
- Grow product knowledge and pursue regular trainings and inside certifications on client, data center, and cloud products
- Build and maintain relationships through phone call, email, and Zoom with customers to provide top-tier customer service
- Educate customers on new products and services in our portfolio
- Act as a trusted advisor to customers and developed solutions for their needs based on my expertise and knowledge of our products and services
- Make 40+ cold calls, engage Salesforce to build and organize sales cycles, and create 25 computer and server quotes per day
- Contact whitespace and zero spend accounts to help drive revenue
- Mentor new-hires to coach and inspire next-generation talent and chosen as Team Willoughby's Team Player of 2022
- Became a Shark for being in the Top 10% of Sales Reps in the Medium Business Public Sector (5-Time Recipient/ April 2018-Present)
Quality Assurance Coordinator
One Call Care Diagnostics
West Hills, CA
08.2017 - 08.2019
- Reviewed and audited files handled by care coordinators and representatives, providing detailed attention to documents
- Monitored calls and files to ensure all HIPAA guidelines were followed in a careful and professional manner
- Ensured procedures expected of One Call Care Medical were followed and customers were treated with care and courtesy
- Trained and coached new-hires on the position, facilitating one-on-one coaching sessions to assist next-generation talent
Care Coordinator
One Call Care Diagnostics
West Hills, CA
11.2012 - 08.2017
- Served as initial contact for basic inbound/outbound client inquiries while following standard scripts and procedures
- Frequently demonstrated the seven qualities of exceptional care in serving clients (friendliness, empathy, empowerment, accountability, knowledge, resilience, fairness and providing 'plus 1' service)
- Documented relevant information into system (Phoenix) to ensure records are clear, concise, and accurate
- Demonstrated an understanding of HIPPA and other regulatory requirements and applied it to daily work interactions
- Exceeded KPI's on a frequent basis
- Provide guidance and/or mentoring to less experienced Care Coordinators
Sales Floor Coordinator
HomeGoods
Woodland Hills, CA
09.2005 - 11.2012
- Maintained stocking of shelves, utilizing organization skills and team-member collaboration
- Upsold of HomeGoods credit cards to customers, 90% conversion rate
- Provided highest level of customer service and assisted front of store at registers for purchases and returns
Front Lanes Coordinator
Best Buy
Woodland Hills, CA
09.2011 - 09.2012
- Assisted customers with questions around their needs in various departments including PC/ Home Office, Home Theater, Video Games, Digital Imaging, Home Appliances
- Acted as a trusted advisor to customers and provided suggestions of various solutions that we offered that would solve their problems/ pain points
- Assisted customers with their transactions at the front lanes
- Upsold Best Buy Services - i.e
- Credit Card, Warranty, Services and Accessories
Education
Bachelor of Science - Information Technology
The University of Phoenix
05.2018
Skills
- Microsoft Office
- Active Listening
- Telephone Sales
- Cold Calling Expertise
- Salesforce CRM
- Relationship Building
- Pipeline Development
- Product Knowledge
- Excellent Time Management
- Account Acquisition
Certification
Microsoft Office Specialist Certification (2019)
Work Eligibility
Eligible to work in the U.S. with no restrictions
Affiliations
- Gaming
- PC Building and Troubleshooting
- Cooking
- Traveling
- Video Game Collecting
Accomplishments
- OEM Champion - Collaborated with OEM specialist to develop org-wide contests and trainings, spearhead team initiatives and discussions regarding OEM to increase overall team attach rate, and brought team to top three teams in the org for overall attach rate
- Interim Manager - Perform all managers’ duties when they are out of office, mirroring their leadership styles and conducting all meetings. Serve as the leaders’ right-hand, assisting with leadership, team building, coaching on customer calls, and mentoring. Communicate with Sales Directors and Vice Presidents to deliver completed leads and plays and team pipelines.
- Dell Technologies Shark Award - 5 time recipient of being one of the top reps across the entire Medium Business org to acquire and generate the top revenue for non-spending accounts year over year.
- Quarterly Sales Contests Recipient - Continuously maintaining the position of winning various sales contests highlighting sales growth in my account set
References
References available upon request.
Timeline
Quality Assurance Coordinator
One Call Care Diagnostics
08.2017 - 08.2019
Care Coordinator
One Call Care Diagnostics
11.2012 - 08.2017
Front Lanes Coordinator
Best Buy
09.2011 - 09.2012
Sales Floor Coordinator
HomeGoods
09.2005 - 11.2012
Account Manager 2; Account Manager 1
Dell Technologies
- Current
Bachelor of Science - Information Technology
The University of Phoenix
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