Jeremy Friedman
2259 Locust Street Merrick,NY
Summary
Sales Manager and Installer with a strong team-oriented mindset and a proven track record in managing installation and repair tasks. Known for excelling in collaborative environments and consistently meeting personal goals. Eager to apply my problem-solving skills and hands-on experience to contribute effectively as a National Repair and Maintenance Manager at Samsung Electronics America.
Overview
14
14
years of professional experience
Work History
Samsung Market Sales Manager
20/20 Companies
Long Island, NY
02.2024 - Current
- Led, coached and developed employees to achieve sales goals.
- Cultivated strong professional relationships with suppliers and key clients to drive long-term business development.
- Coached, developed and motivated team to achieve revenue goals.
- Directed and coordinated products, services and sales activities.
- Supported sales team members to drive growth and development.
- Created tests, exercises and role-plays for courses to verify competency.
- Analyzed sales data to determine areas of improvement and develop strategies for increased sales.
- Developed effective training programs for sales representatives on how best to present products in the marketplace.
- Responded quickly and efficiently to inquiries from both internal staff members and external customers.
- Replaced defective components with new or reconditioned parts as needed.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Demonstrated leadership by making improvements to work processes and helping to train others.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
Samsung Market Sales Manager
Premium Retail Services Inc
Long Island, NY
02.2022 - 02.2024
- Led and coached employees to achieve sales goals and enhance their skills.
- Built strong relationships with suppliers and clients to drive business development.
- Directed and coordinated sales activities, products, and services.
- Developed and implemented training programs for sales representatives, including competency tests and role-plays.
- Analyzed sales data to identify areas for improvement and develop growth strategies.
- Responded efficiently to inquiries from internal staff and external customers.
- Replaced defective components and worked with diverse teams to resolve product issues.
- Enhanced work processes and demonstrated leadership through improvements and training.
- Utilized interpersonal skills to engage customers and drive sales.
AV Custom Installer
Best Buy
Westbury, NY
07.2019 - 02.2022
- Integrated professional audio/video systems and provided technical assistance to resolve issues.
- Checked completed work for quality and accuracy.
- Serviced and maintained all audiovisual systems according to project guidelines. Followed specifications to pull and terminate cables.
- Employed best practices and safety protocols during equipment installations, including projectors and speakers.
- Used appropriate tools and materials in alignment with safety protocols and industry best practices.
- Built strong rapport with customers to foster confidence in system installations. Utilized industry best practices in pulling low-voltage cabling.
- Worked closely as part of effective team to deliver customer requests on time.
- Placed microphones in specific locations to maximize audio quality.
- Installed and configured home theaters, instructing consumers on proper equipment usage.
- Drove company vehicle for over 2 years.
Samsung Junior Field Sales Manager
Premium Retail Services
Westbury, Long Island City, NY
07.2017 - 03.2019
- Elevated team member performance while cultivating customer relationships to drive sales.
- Delivered instruction on broad range of topics, integrating audio-visual presentations and training materials.
- Reduced process gaps by effectively training new hires on best practices and protocols.
- Completed frequent assessments of training materials, structure and success rates in order to enhance program.
- Created and offered additional materials to enhance training.
- Developed effective training programs for sales representatives on how best to present products in the marketplace.
- Provided leadership in developing creative solutions for challenging sales scenarios.
Salesperson
Best Buy
Levittown, NY
07.2010 - 06.2015
- Computed sales prices, total purchases and processed payments.
- Resolved customer complaints promptly and efficiently.
- Described merchandise and explain operation of merchandise to customers. Maintained knowledge of current promotions, policies regarding payment and exchanges, and security practices.
- Placed special orders and called other stores to find desired items.
- Operated a cash register to process cash, check and credit card transactions.
- Guided customers in choosing items that reflected personal style and shape. Replenished floor stock and processed shipments to ensure product availability for customers.
- Collaborated with team members to develop effective sales plans.
- Educated customers about products and services offered by the company.
Geek Squad Installer
Best Buy
Westbury, NY
5 2015 - 7 2017
- Assessed client's needs and wants pertaining to home theater installation.
- Installed various home theater systems like 5.1/7.1 surround sound systems and projectors along with mounting TVs and sound bars for clients.
- Repair and troubleshoot client's home theater devices such as TVs, A/V receivers, home WIFI networks, etc.
- Instruct client on use and answer any questions that client may have.
- Facilitated monthly and quarterly physical inventory counts.
- Planned efficient routes and adjusted strategies based on current weather and traffic information.
- Kept customers satisfied and loyal by completing timely and accurate deliveries. Contacted customers prior to delivery to confirm and coordinate delivery times.
- Over 2 years driving experience in company vehicle.
Education
Business Management
SUNY Farmingdale
Skills
- Approachable
- Dedicated team player
- Reliable and dependable
- Resolution-oriented
- Excellent communication skills
- Internet savvy
- Customer- and service-oriented
- Quick learner
- Schedule management
- Brand Marketing
- Relationship Building
Accomplishments
- Finished Top 3 overall for all Junior Field Sales Managers in the Nation for Q3 and Q4 of 2018
- 1 of 6 Market Sales Managers elected to the MSM Advisory Board. A committee that spoke on the behalf of all the MSMs to address concerns, pitch new ideas, and overcome obstacles to higher leadership.
- Achieved global recognition from Samsung by being a winner in "Why Samsung Campaign's One Sentence Sales Talk". 1 of 2 winners from the United States.
- Ranked second in the company for highest market share in 2023 for Samsung Home Entertainment.
Timeline
Samsung Market Sales Manager
20/20 Companies
02.2024 - Current
Samsung Market Sales Manager
Premium Retail Services Inc
02.2022 - 02.2024
AV Custom Installer
Best Buy
07.2019 - 02.2022
Samsung Junior Field Sales Manager
Premium Retail Services
07.2017 - 03.2019
Salesperson
Best Buy
07.2010 - 06.2015
Geek Squad Installer
Best Buy
5 2015 - 7 2017
Business Management
SUNY Farmingdale
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