Jeremy Futch
Jacksonville,FL
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure Program Analyst position, with a proven track record at successfully managing multiple priorities with a positive attitude.
Overview
6
6
years of professional experience
Work History
Mental Health Technician
Wolfson Children’s Hospital
04.2022 - Current
- Performed scheduled patient safety checks and documented results to establish patients' well-being.
- Applied de-escalation and limit-setting techniques to promote patient cooperation.
- Assisted with patient restraint and seclusion scenarios to create safe environment for patient and medical personnel.
- Developed and maintained positive relationships with clients to create safe and supportive environment.
Behavioral Health Technician
Lakeview Health
10.2021 - Current
- Built and maintained positive staff relationships to promote teamwork and better serve clients.
- Completed documentation for every incident and forwarded to correct personnel for review.
- Conducted client rounds to check on residents.
- Recognized individuals under influence of drugs or alcohol and typical behaviors associated with each.
- Performed client intake procedures according to internal standards for new admissions.
Office Manager
Allstate Auto & Truck Repair
08.2019 - 03.2021
- Reconciled end-of-day reports to determine accurate billing and payment processing.
- Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
- Managed files and records for clients and adhered to safety procedures to prevent breaches and data misuse.
- Developed procedures to establish accurate and organized check-in and check-out processes.
- Set priorities and problem-solved workflow issues to maintain rapport with customers and managers.
Personal Banker
SunTrust
10.2017 - 08.2018
- Worked closely with management to strategize sales techniques to increase branch production and customer service.
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Cross-sold bank products and services to meet customer needs and provide options.
- Managed deposits, withdrawals and wire transfers to process smooth banking transactions for clients.
- Balanced cash drawers and vault accounts on daily basis with zero discrepancies.
Education
Bachelor of Science - Psychology
University of North Florida
Jacksonville, FL05.2022
Skills
- Interdisciplinary Collaboration
- Crisis Management
- Critical Thinking
- Oral and Writing Communication
- Workflow Coordination
- Documentation and Control
- Banking
- Transaction Processing
- Issues Resolution
- Account Maintenance
- Attention to Detail
Timeline
Mental Health Technician
Wolfson Children’s Hospital
04.2022 - Current
Behavioral Health Technician
Lakeview Health
10.2021 - Current
Office Manager
Allstate Auto & Truck Repair
08.2019 - 03.2021
Personal Banker
SunTrust
10.2017 - 08.2018
Bachelor of Science - Psychology
University of North Florida
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