Jeremy Garner

• Efficiently manage a caseload of assigned claims, and specialty claims. Regularly update initial reserve levels to ensure accuracy and adequacy.
  • Collaborated with vendors and internal stakeholders to navigate claims, occasionally requiring external regulatory coordination for compliance and documentation purposes.
  • Conducted thorough investigations into claim damages by leveraging various sources, including insured parties, third parties, and external references.
  • Proactively identify and address potential discrepancies in intricate situations, engaging in additional confirmation as necessary.
  • Served as a knowledgeable resource for junior staff, offering informal coaching and guidance when appropriate.
  • Communicated effectively with insured parties regarding coverage details and any additional information or considerations relevant to settlement amounts.
  • Negotiated settlements for claims and provided recommendations to management for settlement amounts beyond authority limits.
  • Demonstrated proficiency in utilizing estimating technology platforms to prepare accurate claims estimates for managing property insurance claims.
  
  • Flexibly support workload surges and Catastrophe (CAT) operations as required, including significant overtime during designated CAT events.
  • Acted as an informal mentor and resource for team members with less experience, offering guidance and assistance as needed.
  • Demonstrated problem-solving skills to address obstacles encountered during the claims process independently, without requiring supervisory approval.
  • Ensured effective identification, measurement, monitoring, and control of risks associated with business activities in accordance with risk and compliance policies and procedures.

Property Desk Adjuster-
• Interviewed Policyholders, evaluated damages, and interpreted insurance policies.
• Reviewed estimates and proficient in estimate writing using Xactimate software and Symbility.
• Streamlined property files, within organizational service objectives and monetary authority limits.
Spearheaded high volume (150+) workload in a fast-paced daily claim environment.
Employed problem-solving and decision-making skills to effectively assist with policy decisions.
Collaborated with Public adjusters and attorneys during the claims litigation process.
Successfully closed 15+claims daily.

• Carefully reviewed claim information to verify accuracy and avert fraudulent claims.

• Demonstrate strong understanding of products, promoting and selling offerings to individual customers by

knocking every door within assigned routes.

• Display's thorough and recent competitive knowledge of features, applications, and benefits

Communicate and develops rapport with customers.

• Evaluates customers existing and potential needs and make recommendations Increases customer

understanding of all products and pricing models, as well as, competitive advantage over other service

providers.

Met or exceeded area sales goals while training, coaching and managing of our sales team.

• Ensured that our sales team understood the company selling expectations along with our corrective action process.

• Ensured that team members were able to perform all register functions when assisting customers. Provided

training, coaching, and communication of our Relentless Customer Care program with with each team

member on our staff, to insure associates exhibit the key behaviors needed in delivering relentless customer care.

• Motivated and coached sales associates to meet or exceed company goals & made sure that sales events and price changes were executed and signed according to the company directive.