Jeremy Gause
Rincon,GA
Summary
Seasoned customer service professional competent in organizing deliveries, dispatching drivers and resolving customer concerns. Detail-oriented, responsive and adaptable to changing conditions. Proficient in Safety regulations and procedures. Personable and dedicated Customer Service Representative with extensive experience in service industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
8
8
years of professional experience
Work History
Service Advisor
Loves / Speedco
Ellabell, GA
07.2022 - Current
- Greeted customers and addressed their needs in a professional manner.
- Provided accurate estimates of repair costs, labor times and parts prices to customers.
- Maintained records of customer interactions and transactions.
- Assisted with scheduling appointments for service work to be performed on vehicles.
- Explained the features and benefits of products or services offered by the dealership to customers.
- Prepared invoices for services rendered and collected payments from customers.
- Tracked customer requests, comments, problems, issues and resolutions within designated systems.
- Developed strong relationships with customers by providing exceptional customer service.
- Upsold additional products or services when appropriate.
- Adhered to all safety regulations while performing vehicle inspections or servicing procedures.
- Promptly responded to customer inquiries via phone, email or in person.
- Participated in ongoing training activities related to automotive technology advancements.
- Answered phone calls and responded to questions and concerns.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Customer Service Representative
TPH The Parts House
Savannah, GA
05.2019 - 07.2022
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Developed strong relationships with customers by providing personalized assistance and support.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Answered inbound calls, chats and emails to facilitate customer service.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
General Store Manager
NAPA Auto Parts - Genuine Parts
Rincon, GA
10.2015 - 05.2019
- Maintained records of inventory, sales, and personnel activity.
- Monitored staff performance and provided feedback to ensure service standards were met.
- Conducted regular meetings with employees to discuss current operations issues.
- Organized promotional activities to increase customer traffic in the store.
- Resolved customer complaints promptly and professionally.
- Reviewed daily financial statements to identify areas of improvement.
- Recruited, hired, trained, supervised, evaluated, and managed staff members.
- Scheduled shifts for employees to meet operational needs of the store.
- Supervised receiving, stocking, merchandising, display maintenance and other related tasks.
- Inspected store premises regularly to maintain cleanliness and a safe working environment.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
- Secured store perimeter and enforced safety procedures to minimize losses and protect assets.
- Oversaw daily operations of store, including inventory and supply restocking, cash-handling and assisting customers.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
Education
Bachelor of Science - Business
Hamilton University
Evansville, WY04-2004
Associate of Arts - Emergency Medical Technology
Columbus Technical College
Columbus, GA06-1989
High School Diploma -
Shaw High School
Columbus, GA06-1985
Skills
- Customer Retention
- Customer Service
- Data Entry
- Cost Estimation
- Service Estimates
- Multitasking and Organization
- Reporting and Documentation
- Excellent Communication
Timeline
Service Advisor
Loves / Speedco
07.2022 - Current
Customer Service Representative
TPH The Parts House
05.2019 - 07.2022
General Store Manager
NAPA Auto Parts - Genuine Parts
10.2015 - 05.2019
Bachelor of Science - Business
Hamilton University
Associate of Arts - Emergency Medical Technology
Columbus Technical College
High School Diploma -
Shaw High School
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