Jeremy Gayheart
Shelby
Summary
A highly skilled and results driven business leader with extensive experience managing both businesses and teams. Exceptional leadership abilities that have consistently delivered success in both private and public companies. Proven track record for optimizing operation efficiencies, driving growth, identifying opportunities and exceeding sales goals and expectations. Continue to pride myself as a trusted and accomplish
Overview
22
22
years of professional experience
Work History
Owner/Operations Manager
Elite Renovations
Shelby, Ohio
02.2013 - Current
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Consulted with customers to assess needs and propose optimal solutions.
- Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
- Trained and motivated employees to perform daily business functions.
- Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
- Achieved financial growth with strategic planning, cost control measures, and targeted marketing efforts.
- Mentored staff members on best practices in customer service and sales techniques, leading to increased performance levels.
Sales/ Operations Manager
Lowes Home Improvment
Stores #0264, #1091, #0297, #0222, #2603
03.2006 - 02.2013
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Managed key accounts with strategic planning and relationship building, resulting in increased customer loyalty and repeat business.
- Consistently met or exceeded quarterly sales targets through diligent effort and persistence in closing deals.
- Assisted in recruiting top talent for the sales team, contributing to a high-performing work environment.
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
Store Manager
Saunders Pools and Spas
Ontario, OH
05.2003 - 03.2006
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Completed point of sale opening and closing procedures.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
Education
High School Diploma -
Pioneer Career And Technology Center
Shelby, OH06-1998
Skills
- Small business operations
- Customer relations
- Relationship building
- Verbal and written communication
- Client service
- Project management
- Operations management
- Strategic planning
- Project estimating
- Staff management
- Business development
- Sales leadership
- Bidding processes
- Contract management
- Sales management
- Sales strategy development
- Hiring and staffing
- Customer service
Timeline
Owner/Operations Manager
Elite Renovations
02.2013 - Current
Sales/ Operations Manager
Lowes Home Improvment
03.2006 - 02.2013
Store Manager
Saunders Pools and Spas
05.2003 - 03.2006
High School Diploma -
Pioneer Career And Technology Center