Jeremy Gilkes
West Melbourne,FL
Summary
Resourceful professional eager to utilize analytical and problem-solving skills. Proficient in using testing equipment and software programs with keen eye for precision. Smart and committed to furnishing detailed reports.
Overview
13
13
years of professional experience
1
1
Certification
1
1
Language
Work History
Test Technician
Leonardo DRS
09.2023 - Current
- Supported engineering teams in making data-driven decisions by providing timely and accurate test results.
- Communicated product failures and testing problems with the quality control department
- Streamlined data collection and analysis to support engineering teams in making informed design improvements.
- Conducted tests on hundreds of electronic components, products, assemblies and systems to determine functional performance.
- Manage approximately a hundred pieces of equipment to be tested a night
- Able to achieve a large goal of seventy specifically requested items upon a short deadline
Production Assembler
ITT
04.2022 - 01.2023
- Worked in Production Assembly/Material Handling/Technician, supported company infrastructure and cleaned tools
- To demold parts, performed necessary repairs and Release and reassemble tools used
- Demonstrated exceptional attention to detail while assembling intricate components, resulting in fewer defects and higher overall quality levels.
- Maintained clean and organized workspace, allowing for efficient workflow and adherence to safety protocols.
- Worked different stations to provide optimal coverage and meet production goals.
- Improved production efficiency by assembling products according to established guidelines and quality standards.
- Reduced assembly errors by carefully following work instructions and ensuring proper alignment of components.
- Quickly adapted to new production methods and technologies, maximizing efficiency in assembly process.
- Collaborated with engineering team members to resolve technical issues that arose during the course of production activities.
- Used power tools like hand power drill, sand blaster
- Used blueprints to assemble new tools.
- Able to remove product and reassemble tool used to create said product with in a timely manner of less than four hours due to it's size and weight
Automotive Claims Adjuster
Percepta
08.2021 - 02.2022
- Responsibilities were to assist dealers with vehicle claims throughout the day
- Email correspondence and phone correspondence with some web correspondence as well.
- Maintained strong relationships with policyholders, agents, and colleagues by consistently demonstrating professionalism, empathy, and effective communication skills.
- Ensured compliance with state regulations and company policies through diligent review of all claim-related materials.
- Able to reach forty to fifty dealerships with in daily requirements
- Assisted nearly one hundred customer per day on a phone line
Customer Service Representative
Sourcepoint, Inc.
03.2021 - 10.2021
- Assisting customers with loan related questions
- As well as take payments for loans and assist in logging into and solving online account issues
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Customer Service Representative for Ifit
Everise
08.2020 - 12.2020
- Assisting customers with their daily workout and getting a better experience out of their membership
- Reaching out to members regarding where their equipment is located.
Manufacturer
Recycled Granite Coastline
02.2020 - 07.2020
- I assembled a stone material to be placed on the wall as a display or a backsplash
- Have experience in building a wall and a flooring from scratch
- Due to Covid-19 the company went out of business.
- Collaborated with team members to achieve targets, resulting in increased productivity and timely order fulfillment.
- Worked with raw materials to develop complete and commercially viable products.
Customer Service Representative
Evicore Healthcare-Manpower
05.2019 - 10.2019
- Responsibilities- Assisting Members from multiple health insurance to have facility options for radiology procedures that may cost them less.
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Quickbooks Small Business Consultant
Teletech
10.2018 - 10.2019
- Responsibilities- I sold quick books to small businesses to assist business owners in their day-to-day work.
- Identified funding opportunities for small businesses, assisting with grant writing and loan applications as needed.
- Strengthened client relationships, resulting in repeat business and referrals, by consistently delivering high-quality consulting services.
Customer Service Representative
Teletech
03.2017 - 09.2018
- Responsibilities- Providing excellent customer service to customers
- Deescalating customers when necessary
- Keeping a calm and level head even while the customer is angry.
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
RETAIL SALES
VECTOR MARKETING
06.2011 - 07.2012
- Responsible for contacting and setting appointments with customers and conducting in person sales presentations/demonstrations
- Customer Service: Set appointments and conducted in-home sales presentations/demonstrations.
Education
No Degree - High school diploma or GED
Brevard School Board
Viera05.2011
Skills
- Shipping & Receiving (1 year)
- English (10 years)
- Microsoft Office (15 years)
- Teaching Experience (2 years)
- Live Chat (2 years)
- Conflict Resolution (2 years)
- Conflict Management (2 years)
- Time Management (6 years)
- Administrative Experience (3 years)
- Data Entry (4 years)
- NET (2 years)
- Upselling (5 years)
- Typing (9 years)
- Adobe Acrobat (5 years)
- Loading and Stocking (3 years)
- Customer service (6 years)
- Driving Experience (4 year)
- Heavy Lifting (2 years)
- Communication Skills (5 years)
- Cash Handling (2 years)
- Computer Operation (5 years)
- Transcription (1 year)
- Environmental Services (1 year)
- Manufacturing (2 years)
- Hand Tools (5 years)
- Caulking (3 years)
- Troubleshooting (3 years)
- Lawn Care (15 years)
- Plumbing Experience (Less than 1 year)
- Landscape Maintenance (6 years)
- Google Docs (2 years)
- Sales (3 years)
- Hospitality (1 year)
- Windows (10 years)
- E-commerce (Less than 1 year)
- Customer support (6 years)
- Warehouse experience (3 years)
- Salesforce (4 years)
- Construction (2 years)
- Microsoft SharePoint (2 years)
- Assembly (2 years)
- Computer skills (10 years)
- Mechanical knowledge (5 years)
- Power tools (4 years)
- Overhead cranes (2 years)
- Electronic testing
- Network Troubleshooting
- Electrical Troubleshooting
- Functional Testing
- Hardware Installation
- Environmental assessment
- Automated Test Equipment
- Performance Testing
- Optical Testing
- Diagnostic Tools
- Wireless Communication
- Shock Testing
- Thermal Testing
- Critical Thinking
- Attention to Detail
- ESD Protection
- Inspection and Testing Reports
- Decision-Making
- Reporting and analysis
- Equipment Operation
- Good Manufacturing Practices
- Parts Installation
- Blueprint Reading
- Quality Control
- OSHA Compliance
- Product Testing
- Performance monitoring
- Safety Education
- Product tests
- Instrument Calibration
- Operations Monitoring
- Equipment Function Testing
- Product Classification
- Overhead Crane Operation
- Digital Multimeters
- Lean Six Sigma
- Frequency and Volt Meters
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
- Achieved quality results through effectively helping with testing of the equipment through impact and environment tests, along with image quality testing.
Certification
- Medical Terminology, 09/01/17, Present
- Driver's License, 11/01/18, 10/01/27
- BLS CPR, 09/01/20, 09/01/22, Basic Life Support and CPR certification acquired through the American Heart Association
- Medical Transcription ASD9100 Certification
- CPT 645 Certification
- Respirator Certification
Personal Information
- Willing To Relocate: Anywhere
- Authorized To Work: Authorized to work in the US for any employer
Quote
Every problem is a gift—without problems we would not grow.
Tony Robbins
Work Preference
Work Type
Full TimeLocation Preference
On-SiteRemoteHybridImportant To Me
Work-life balanceCareer advancementPaid sick leaveHealthcare benefits4-day work weekPaid time offPersonal development programsStock Options / Equity / Profit SharingTimeline
Test Technician
Leonardo DRS
09.2023 - Current
Production Assembler
ITT
04.2022 - 01.2023
Automotive Claims Adjuster
Percepta
08.2021 - 02.2022
Customer Service Representative
Sourcepoint, Inc.
03.2021 - 10.2021
Customer Service Representative for Ifit
Everise
08.2020 - 12.2020
Manufacturer
Recycled Granite Coastline
02.2020 - 07.2020
Customer Service Representative
Evicore Healthcare-Manpower
05.2019 - 10.2019
Quickbooks Small Business Consultant
Teletech
10.2018 - 10.2019
Customer Service Representative
Teletech
03.2017 - 09.2018
RETAIL SALES
VECTOR MARKETING
06.2011 - 07.2012
No Degree - High school diploma or GED
Brevard School Board