Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jeremy Givens

Cheyenne,WY

Summary

Committed and professional Service Advisor with proven ability to effectively manage customer inquiries, provide accurate advice and ensure customer satisfaction. Excellent communication and problem-solving skills for providing customers with best possible service.

Overview

16
16
years of professional experience

Work History

Sous Chef

Whispering Chase
10.2022 - 10.2023
  • Review menus and food-production instructions and prepare meals following Holiday menus and recipes while ensuring portion-control standards
  • Oversee preparation and set-up of service to serve nutritious food, attractively garnished in a punctual manner
  • Follow food safe handling procedures in preparation as well as proper procedures for covering, labeling, dating, and storing food
  • Accurately complete logs in a timely manner i.e., refrigerator, freezer and production sheets
  • Follow Holiday sanitation standards by effectively cleaning while working, including preparation, and serving areas, pots and pans, kitchen surfaces, walls, and floors, using appropriate cleaning schedules and charts
  • In the absence of the Executive Chef, oversee the food service staff and overall kitchen operations
  • Focus on resident satisfaction and resolve any food-compliant issues as needed
  • Perform administrative duties including menu planning, ordering, receiving, invoice processing, inventory, end-of- month report, staffing and payroll if needed
  • Other duties as assigned.
  • Acted as head chef when required to maintain continuity of service and quality.
  • Planned and directed high-volume food preparation in fast-paced environment.
  • Trained kitchen staff to perform various preparation tasks under pressure.

Battery Changer/Order Filler/Loader

Walmart DC
04.2022 - 10.2022
  • Change all batteries waiting for change
  • Track the time and record
  • Clean batteries in the wash station
  • Water batteries, hydrometer reading and record
  • Repair frayed and damaged cables
  • Paint and stencil numbers on batteries
  • Perform preventative maintenance and keep accurate records
  • Ability to rebuild battery connectors and cables
  • Ability to package and dispose of used batteries
  • Properly record serial numbers of new and used batteries
  • Keep battery inventory accurate
  • Working knowledge of electrical circuits and electronics
  • Perform other duties as assigned
  • Complete order filling by taking items to be placed on palettes to be sent to stores
  • Helped wrap palettes and place them on the trucks.
  • Prepared orders by processing requests, pulled materials from warehouse, packed boxes, and prepared shipments.
  • Reduced fulfillment errors by using RF scanners to quickly pick items to proper bins.

City Carrier Assistant

USPS Post Office
06.2021 - 04.2022
  • Receiving mail from the distribution center and organizing it into an efficient system for sequential delivery
  • Delivering mail in a vehicle or on foot along a predetermined route, maintaining the established schedule
  • Collecting any outgoing mail on the route and returning it for sorting and delivery
  • Maintaining the route even during adverse weather conditions, such as rain, snow, or extreme heat
  • Assisting customers along the route with their postal needs, including providing change of address forms when requested or selling postage to customers requiring it
  • Using a portable scanner to track certain parcels or pieces of mail.
  • Operated vehicles and equipment to transport packages and mail pieces.
  • Planned and cased mail in sequence of delivery for designated route.

Security Guard

Sec Ops Inc.
09.2020 - 05.2021
  • Secures premises and personnel by patrolling property; monitoring surveillance equipment; inspecting buildings, equipment, and access points; permitting entry
  • Obtains help by radioing or sounding alarms
  • Prevents losses and damage by reporting irregularities; informing violators of policy and procedures; restraining trespassers
  • Completes reports by recording observations, information, occurrences, and surveillance activities; interviewing witnesses; obtaining signatures
  • Maintains environment by monitoring and setting building and equipment controls
  • Maintains organization's stability and reputation by complying with legal requirements
  • Contributes to team effort by accomplishing related results as needed.
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.

Parts Delivery/ Counter Sales

O’Reilly’s Auto Parts
01.2019 - 06.2020
  • Provide excellent customer service through the safe and efficient delivery of parts and products to our professional customers using a company-provided vehicle
  • Responsible for the cleanliness and standard maintenance of delivery vehicles as well as observing company safety procedures
  • Ensure efficient deliveries by quality checking orders that ultimately gets our products in the hands of our customers
  • Knowledgeable and energetic with a passion for automotive parts
  • As a Counter Sales team member, I delivered excellent customer service and ensured a positive customer experience
  • I helped support management in the accomplishment of assigned tasks, including maintaining inventory control and store appearance.
  • Skilled at working independently and collaboratively in a team environment.
  • Self-motivated, with a strong sense of personal responsibility.

Merchandising Associate

Home Depot
11.2018 - 04.2019
  • Merchandising projects, planogram maintenance, overhead organization, and display/signage maintenance designed to enhance the customer experience
  • Execute merchandising strategies and ensure products are displayed correctly to drive sales
  • Work in teams, with on-site supervision and provide service to multiple departments in the store
  • Their focus is on general bay service, projects and product resets while always keeping safety, accuracy, and efficiency at the forefront
  • Build and maintain strong relationships with store associates and provide superior customer service to both internal and external customers.
  • Provided positive shopping experience, employing conflict resolution skills when problems arose.
  • Oversaw receiving and display of incoming products, meeting planned promotions and seasonal rotation for sales events.

Office Manager

North Platte Physical Therapy
02.2017 - 10.2018
  • Responsible train, develop and evaluate the Front Office team in an effective and efficient manner
  • Regularly communicate with employees to discuss their performance providing both recognition and constructive feedback as necessary to assist in their success
  • Establish and maintain close working relationships with all departments of the company to ensure maximum cooperation, productivity, morale, and patient service
  • Perform routine audits of write-offs and adjustments impacting revenue
  • Make any necessary recommendations for improvement
  • Run and complete daily reports analyze data and make data-based decisions
  • Resolve patient issues and concerns to patient/client satisfaction.
  • Maintained computer and physical filing systems.
  • Created, maintained and updated filing systems for paper and electronic documents.
  • Updated reports, managed accounts, and generated reports for company database.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.

Administrative Assistant

Specialty Counseling
06.2016 - 02.2017
  • Maintains workflow by studying methods; implementing cost reductions; and developing reporting procedures
  • Assist in the establishment\implementation of goals, objectives, policies, procedures, and systems for all operational areas of the clinic
  • Knowledge of all operational aspects of Front Office
  • Assume responsibility for the ongoing/daily management of the clinic
  • Checking in patients at the front desk, Answering the phone, Scheduling patients for the proper appointment, interviewing patients for case histories in advance of appointments, and compiling medical records and charts
  • Maintain HIPAA procedures, use of Clinic Tracker applications, input, and verify insurances, and take payments for services.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.

Railroad Conductor

Union Pacific
02.2014 - 06.2016
  • Recorded logs of train car destinations and contents.
  • Performed air brake and electrical connection coupling.
  • Communicated through various methods to conduct train movement.
  • Prepared forms, required reports, switch lists and train orders daily.
  • Inspected train in motion and stationary to determine proper functionality.
  • Performed daily inspections on switches.
  • Cut, switched and supervised loading and unloading of railcars.
  • Communicated with train dispatchers to obtain and adjust directions.

Service Advisor

Tyrell Honda
03.2013 - 02.2014
  • Educated customers regarding regular maintenance protocols to preserve vehicle condition.
  • Examined service history and provided initial inspection of vehicle to identify issues.
  • Maintained high customer satisfaction standards to meet or exceed targets.
  • Handled customer issues with confidence, using complex problem solving to provide effective resolution.
  • Interpreted diagnostic results to provide accurate repair recommendations.
  • Pleasantly greeted customers and asked open-ended questions to better determine needs.
  • Documented problems and corrective actions to maintain records.

Soldier

Army, 3rd Brigade, 4th Infantry Division, 64th BSB
02.2008 - 02.2013
  • Petroleum Supply Specialist, provided fuel accident free, conducted 19 fuel missions successfully in Iraq
  • Communications Representative/Company Dispatcher kept sensitive communication equipment safe and accounted for, organized/manage installation of communication equipment into vehicles, Troubleshooting and repairing any issues that arose
  • Dispatch company logistic vehicles, kept accountability and security of vehicles, organize the logistics of convoy operations, and report vehicle issues with proper authorities
  • Transitioning Soldier, Transitional period where I did volunteer work at Habitat for Humanity Restore, maintenance work at base Golf course and labor jobs while waiting to be released from the military.
  • Secured and protected military property, assets, and personnel.
  • Trained in infantry tactics, weapons and medical procedures for well-rounded field support.
  • Assembled, disassembled and maintained various weapons for operational readiness.
  • Risk-assessed environments and implemented appropriate security measures.

Education

High School Diploma -

Sutherland Public
Sutherland, NE
05.2005

Skills

  • Completed training in multiple computer awareness and security courses
  • Trained in communications equipment and troubleshooting issues
  • Mechanic and service advisor for 8 years
  • Food Preparation
  • Employee Scheduling
  • Plating
  • Inventory Management
  • Technical Support
  • Service Estimates
  • Service Recommendations
  • Computer Skills
  • Repairs Scheduling
  • Documentation and Reporting
  • Data Entry
  • Cost Estimation
  • Clerical Support
  • Price Quoting
  • Quality Control
  • Customer Service

Timeline

Sous Chef

Whispering Chase
10.2022 - 10.2023

Battery Changer/Order Filler/Loader

Walmart DC
04.2022 - 10.2022

City Carrier Assistant

USPS Post Office
06.2021 - 04.2022

Security Guard

Sec Ops Inc.
09.2020 - 05.2021

Parts Delivery/ Counter Sales

O’Reilly’s Auto Parts
01.2019 - 06.2020

Merchandising Associate

Home Depot
11.2018 - 04.2019

Office Manager

North Platte Physical Therapy
02.2017 - 10.2018

Administrative Assistant

Specialty Counseling
06.2016 - 02.2017

Railroad Conductor

Union Pacific
02.2014 - 06.2016

Service Advisor

Tyrell Honda
03.2013 - 02.2014

Soldier

Army, 3rd Brigade, 4th Infantry Division, 64th BSB
02.2008 - 02.2013

High School Diploma -

Sutherland Public

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