Jeremy G. Lancaster
Clermont
Summary
Results-driven hospitality and operations leader with 15+ years of experience managing high-volume food service operations, leading large teams, controlling multimillion-dollar budgets, improving profitability, and delivering exceptional guest experiences. Proven track record of increasing revenue, reducing costs, launching new concepts, and building high-performing teams. Strong background in customer service, operations management, vendor relations, inventory control, training, and business development.
Overview
10
10
years of professional experience
Work History
Restaurant Chef
UNIVERSAL ORLANDO RESORT
Orlando, FL
01.2025 - Current
- Manage daily operations for multiple high-volume food service venues.
- Control labor and food costs while exceeding operational performance goals.
- Successfully launched major seasonal events including Mardi Gras and Rock the Universe.
- Led menu innovation and operational execution for new food offerings.
- Drive guest satisfaction through quality, efficiency, and team development.
Sous Chef
UNIVERSAL ORLANDO RESORT
Orlando, FL
01.2016 - Current
- Led culinary operations for major special events including Halloween Horror Nights, Mardi Gras, Grad Bash, and Rock the Universe.
- Trained and mentored culinary team members on systems, procedures, and operational standards.
- Supported labor planning, inventory management, and operational execution across multiple venues.
Restaurant Chef
UNIVERSAL ORLANDO RESORT
Orlando, FL
01.2022 - 01.2024
- Contributed to revenue growth from $3.8 million to $9.4 million through operational improvements and guest-focused initiatives.
- Reduced cost of goods sold (COGS) from 30.0% to 25.5%, outperforming budget expectations.
- Assisted in launching new venues and menu concepts across multiple locations.
- Earned Summer Service Leader recognition for operational excellence.
- Collaborated with cross-functional teams to improve efficiency and guest satisfaction.
Restaurant Chef
UNIVERSAL ORLANDO RESORT
Orlando, FL
01.2017 - 01.2022
- Improved operational performance by reducing spoilage from 1.07% to 0.39%.
- Reduced food costs while maintaining quality and guest satisfaction.
- Developed innovative menu offerings and elevated culinary standards.
- Helped launch Annual Passholder exclusive experiences that increased guest engagement and repeat visitation.
- Received TSAT in Action Award for outstanding team member support and service.
Food Service Manager
Earth Fare
Tallahassee, FL
01.2016 - 01.2016
- Managed daily department operations, inventory, purchasing, staffing, and food production.
- Forecasted sales trends and maintained inventory controls to maximize profitability.
- Developed and trained team members while maintaining high operational standards.
- Assisted with regional store openings and leadership training initiatives.
- Additional Leadership Experience
- Assistant Food Service Manager – Earth Fare
- Pastry Chef – Governor’s Club
- Sous Chef – Monarch Estates
- Sous Chef – Warehouse Bistro
Education
associate degree - Hospitality Management
Valencia College
Orlando, FLassociate degree - Culinary Arts
Le Cordon Bleu
Orlando, FLBachelor of Science - Hospitality & Tourism Management
University of Central Florida
Orlando, FL01-2027
Skills
- Operations Management
- Customer Success & Relationship Management
- Team Leadership & Development
- Revenue Growth Strategies
- Budget & Financial Management
- Inventory & Cost Control
- Vendor & Supplier Relations
- Project & Event Management
- Process Improvement
- Guest Experience Excellence
Timeline
Restaurant Chef
UNIVERSAL ORLANDO RESORT
01.2025 - Current
Restaurant Chef
UNIVERSAL ORLANDO RESORT
01.2022 - 01.2024
Restaurant Chef
UNIVERSAL ORLANDO RESORT
01.2017 - 01.2022
Sous Chef
UNIVERSAL ORLANDO RESORT
01.2016 - Current
Food Service Manager
Earth Fare
01.2016 - 01.2016
associate degree - Culinary Arts
Le Cordon Bleu
Bachelor of Science - Hospitality & Tourism Management
University of Central Florida
associate degree - Hospitality Management
Valencia College