Jeremy Goffe
Milan,IL
Summary
Detail-oriented Payroll Specialist with over 5 years of experience processing accurate payroll for diverse clients. Proficient in various payroll systems such as Paylocity, iSolved and ADP WFN. Proven track record of maintaining 100% accuracy, enhancing client satisfaction, and resolving discrepancies promptly. Skilled in regulatory compliance, complex processing procedures, and project management. Adept at streamlining processes to improve efficiency while ensuring seamless payroll operations.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Payroll Specialist (remote)
PuzzleHR - 2 Years, 5 Months
06.2021 - 11.2023
- Processed payroll on multiple frequencies for 10 various-sized clients through their preferred payroll vendor (Paychex, BambooHR, iSolved, Rippling, ADP WFN, etc.), ensuring accuracy and compliance with regulatory guidelines.
- Implemented streamlined procedures and automation, resulting in a 15% reduction in payroll processing time and improved operational efficiency.
- Resolved 95% of payroll discrepancies within 24 hours, exceeding company benchmarks and ensuring timely and accurate payroll processing.
- Investigated and resolved payroll discrepancies by collaborating with cross-functional teams.
- Collaborated with HR Program Manager on an updated PTO plan through BambooHR, addressing employee needs and contributing to an increase in the company's eNPS score.
Payroll Coordinator
FrankCrum (PEO) - 2 Years
04.2019 - 06.2021
- Processed payroll for 80 small-business clients in a fast-paced environment, ensuring compliance with tax regulations and accuracy in processing.
- Improved payroll efficiency by 5% through the identification and elimination of redundant processes.
- Achieved a 100% client retention rate by providing exceptional customer service and addressing client concerns promptly.
- Maintained billing records and followed up with client for payment.
- Recorded changes to garnishments, reimbursements, benefits, terminations, and taxes.
Client Chat Support Consultant
ADP - 1 Year
06.2018 - 03.2019
- Achieved a customer satisfaction rating of 95% through effective resolution of client inquiries and issues.
- Reduced average chat resolution time by 20%, enhancing overall customer experience.
- Received recognition for outstanding performance, including a quarterly award for highest customer satisfaction scores.
- Obtained FPC certification in October 2018.
Client Services Specialist
Aspire Financial Services - 5 Years
07.2013 - 06.2018
- Handled over 60 customer inquiries daily, maintaining a response time of under 4 minutes per inquiry.
- Maintained a customer service quality average of 95%.
- Provided exceptional customer service to retirement plan participants, advisors, and plan sponsors in a fast-paced call center environment.
- Recognized for resolving complex customer issues, resulting in a 25% reduction in escalated cases.
- Demonstrated strong organizational skills while managing multiple projects simultaneously.
Education
Bachelor's in Management Information Systems -
Iowa State University
Ames, IA01.2001
Skills
- Adaptability
- Payroll Processing
- Customer Service
- Multi-State Payrolls
- Critical Thinking
- Excellent Communication
- Attention to Detail
- Excel Proficiency
- Payroll Software Proficiency (Paylocity, ADP WFN, etc)
Certification
- Series 6
- Fundamental Payroll Certification 2018
Timeline
Payroll Specialist (remote)
PuzzleHR - 2 Years, 5 Months
06.2021 - 11.2023
Payroll Coordinator
FrankCrum (PEO) - 2 Years
04.2019 - 06.2021
Client Chat Support Consultant
ADP - 1 Year
06.2018 - 03.2019
Client Services Specialist
Aspire Financial Services - 5 Years
07.2013 - 06.2018
Bachelor's in Management Information Systems -
Iowa State University
- Series 6
- Fundamental Payroll Certification 2018
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