Jeremy Goodrich
Franklin,IN
Summary
Devoted and professional individual excelling in quickly identifying the best course of action for various scenarios. Confident in handling tasks independently or as part of a team, with a highly organized approach to work. Strong advocate for those in need, committed to providing the best possible service.
Overview
16
16
years of professional experience
Work History
Delivery Driver/Customer Service Representative
American Rental
09.2021 - 06.2023
- Completed 6 to 8 on-time deliveries daily by choosing best and most efficient routes.
- Took payments for customers, and helped set up payment arrangements when needed.
- Entered customer's information into billing software ensuring accuracy of application.
- Delivered furnature to customer's homes and arranged or set up delivery as needed.
Emergency Dispatcher - Work From Home
GEICO
03.2020 - 03.2021
- Took 20+ calls per night from customers in need of roadside assistance, typically in dangerous or unsafe environments
- Would make outbound calls to providers to set up towing or other emergency services
- Used various mapping software to locate customers as needed
- During heavy call volume, would also take regular customer service calls to help with billing and policy questions.
- Effectively managed work space in a work from home environment.
Outreach Specialist
Interlocal Community Action Program (ICAP)
09.2010 - 06.2018
- Set up appointments with clients, meeting face to face helping clients get government funding to pay rent and utility bills
- Managing the Section 8 program for Hancock, Rush, and Madison Counties, overseeing 2 employees and the Energy Assistance Program
- Often required to handle tense situations and angry or distressed clients
- Performed monthly inspections of all area HUD properties, documenting all issues and contacting either tenants or landlords to ensure repairs were made
- Additional tasks include setting up appointments, managing time and a schedule book, filing paperwork for government audits, answering phones, handling sensitive and confidential information, and training new employees on software and protocol.
Accessories Department Manager
Guitar Center
08.2007 - 11.2008
- Managed sales and inventory for department of over 5,000 SKUs
- Responsible for scheduling and supervising crew of six sales associates
- Trained all new hires on Guitar Center policy, sales procedures, and product knowledge, for transfer to other departments
Education
No Degree - Accounting And Business Management
Harrison College
Indianapolis, IN2013
Core-40 Diploma -
Greenfield-Central High School
Greenfield05.2005
Skills
- Proficient with Microsoft Office including Word and Excel
- Experience training employees
- Experience managing clients during times of crisis
- Excellent communication skills
- Honest, dependable, and hardworking
- Works well unsupervised
- Fast learner and follows directions well
- Quick thinker with excellent problem solving skills
- Employee Supervision
References
- Charles Waltz, (304) 697-4820
- Chris Heyward, (756) 529-4403 Ex - 140
- Kathy Dice, (317) 626-3417
Timeline
Delivery Driver/Customer Service Representative
American Rental
09.2021 - 06.2023
Emergency Dispatcher - Work From Home
GEICO
03.2020 - 03.2021
Outreach Specialist
Interlocal Community Action Program (ICAP)
09.2010 - 06.2018
Accessories Department Manager
Guitar Center
08.2007 - 11.2008
No Degree - Accounting And Business Management
Harrison College
Core-40 Diploma -
Greenfield-Central High School
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