Jeremy Gragg

Work History

Director of Operations

All In Cleaning & Restoration LLP

03.2022 - Current

Oversaw daily operations across multiple departments, ensuring seamless coordination and efficient execution of tasks.
Developed systems and procedures to improve operational quality and team efficiency.
Monitored budget and utilized operational resources.
Oversaw day-to-day production activities in accordance with business objectives.
Conducted regular performance reviews to assess team progress, providing constructive feedback and guidance for continuous improvement.
Oversaw successful implementation of operational strategies and policies to drive organizational growth and productivity.
Collaborated with senior management to develop and execute long-term corporate goals and objectives.
Mentored and coached team members to foster productive and engaging work environment.
Monitored office workflow and administrative processes to keep operations running smoothly.
Managed budgets and resources, optimizing allocation for maximum impact on business objectives.
Defined, implemented, and revised operational policies and guidelines.
Established strong partnerships with vendors, suppliers, and key stakeholders to improve collaboration and ensure alignment with business requirements.
Identified opportunities for cost reduction and process improvement, implementing changes that resulted in significant savings.
Developed and executed strategic plans to achieve organizational goals and drive sustainable growth.
Analyzed business operations and implemented strategies to improve operational cohesiveness.
Negotiated with vendors, suppliers and other stakeholders to acquire mutually beneficial contracts and agreement.
Delivered exceptional customer experiences by implementing strategies focused on meeting evolving needs and expectations.
Worked collaboratively with functional leaders to implement new procedures and corrective actions to improve quality.
Improved operational efficiency by streamlining processes and implementing innovative solutions.

Master Grill Operator

Amos Howard's Olde Hickory Brewery

06.2021 - Current

Cleaned and maintained kitchen equipment regularly.
Provided support to crew members, facilitating quick food preparation and delivery.
Grilled meats and seafood to customer specifications.
Cooked regular menu items and seasonal offerings according to corporate standards and guidelines.
Distributed food to team members with efficiency in high-volume environment.
Provided support to crew members through all facets of food preparation and delivery.
Prepared average of as well as exceeded projected volume / orders each shift.
Assisted management in reviewing menu offerings based on customer feedback, ensuring continued appeal to patrons'' evolving tastes.
Communicated effectively with team members during high-pressure situations to maintain order accuracy.
Maintained a clean and organized work area, promoting a safe and sanitary environment for food preparation.
Implemented cost-saving measures by optimizing portion control without compromising dish quality or presentation.
Monitored line efficiency and implemented improvements for increased productivity.
Demonstrated expertise in various grilling techniques, producing consistently delicious meals for guests.
Reduced food waste with proper storage and rotation of ingredients, maintaining freshness and quality.
Collaborated with fellow kitchen staff to ensure timely delivery of orders during peak service hours.
Experimented with different marinades and rubs to create unique flavor profiles that delighted customers.
Monitored internal temperatures of grilled meats using thermometers to ensure compliance with health regulations.
Oversaw care and maintenance of kitchen equipment.
Trained new hires on grill station procedures, upholding company standards for food safety and presentation.
Upheld stringent food safety protocols, minimizing the risk of cross-contamination and ensuring guest satisfaction.
Increased kitchen efficiency by streamlining grill station operations and optimizing workflow.
Handled customer special requests professionally, accommodating dietary restrictions and preferences as needed.
Worked closely with other stations in the kitchen, coordinating efforts for seamless service.
Developed new menu items, incorporating unique flavors while showcasing mastery of the grill.
Contributed to menu planning meetings with innovative ideas that showcased grill-centric dishes using seasonal ingredients.
Enhanced customer satisfaction by efficiently preparing and serving high-quality grilled dishes.

Consultant

Carolina Consultz / Recruitment

03.2020 - Current

Evaluated client needs and expectations, establishing clear goals for each consulting engagement.
Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions.
Collaborated with cross-functional teams to successfully deliver comprehensive solutions for clients.
Managed client relationships through regular check-ins and updates on project progress.
Enhanced communication among team members to foster collaborative and supportive work environment.
Assisted clients in navigating complex industry challenges with strategic recommendations.
Identified areas of improvement for clients'' operations, implementing targeted solutions to increase productivity.
Developed innovative strategies for clients, resulting in increased revenue and business growth.
Streamlined internal processes to enhance team efficiency and improve overall project outcomes.
Delivered high-quality presentations to stakeholders, effectively communicating project objectives and results.
Analyzed data sets to identify trends and opportunities for process improvements within client organizations.
Negotiated contracts on behalf of clients, securing favorable terms that contributed to their overall success.
Designed tailored training programs for employees at various levels within the organization, boosting overall skillsets.
Conducted thorough market research and analysis, providing valuable insights for client decisionmaking.
Collaborated with teams to define, strategize, and implement marketing and web strategies.
Enhanced team productivity with implementation of agile methodologies, streamlining project delivery processes.
Established best practices for project management within client organizations, leading to more predictable and successful outcomes.
Transformed client digital strategies, leveraging cutting-edge technologies to enhance online presence and customer interaction.
Optimized supply chain operations for clients, reducing costs and improving efficiency through strategic vendor management.
Boosted client revenue streams by identifying and capitalizing on untapped market opportunities.
Coordinated with external partners and vendors to deliver comprehensive solutions that meet clients' diverse needs.
Developed and maintained strong client relationships, ensuring high levels of satisfaction and repeat business.
Delivered comprehensive reports and presentations to stakeholders, providing insights and actionable recommendations for business improvement.
Facilitated workshops and training sessions for client staff, enhancing their skills and knowledge in key areas.
Led cross-functional teams in execution of strategic projects, fostering collaboration and ensuring alignment with corporate goals.
Directed market entry strategies for clients looking to expand into new territories, ensuring compliance and cultural alignment.
Improved organizational efficiency, overhauling outdated operational procedures with innovative, tech-driven solutions.
Increased client satisfaction by developing comprehensive consulting strategies tailored to each business's unique challenges and objectives.
Analyzed financial data to identify cost-saving opportunities, advising clients on budget optimization strategies.
Conducted risk assessments for business processes, recommending measures to mitigate potential impacts.
Conducted in-depth market research to identify emerging trends, enabling clients to adapt and stay ahead in competitive industries.
Implemented customer relationship management (CRM) systems, improving client engagement and retention rates.
Streamlined communication processes for clients, enabling more effective collaboration and decision-making.
Negotiated contracts and agreements on behalf of clients, securing favorable terms and conditions.
Enhanced client decision-making, synthesizing complex data into clear, concise reports and dashboards.
Maintained database systems to track and analyze operational data.
Gathered, organized and input information into digital database.
Optimized customer experience by delivering superior services and effectively troubleshooting issues.
Created and managed project plans, timelines and budgets.
Evaluated customer needs and feedback to drive product and service improvements.
Collected, arranged, and input information into database system.
Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
Generated reports detailing findings and recommendations.
Devised and implemented processes and procedures to streamline operations.
Conducted regular reviews of operations and identified areas for improvement.
Educated staff on organizational mission and goals to help employees achieve success.
Developed effective improvement plans in alignment with goals and specifications.
Helped meet changing demands by recommending improvements to business systems or procedures.
Evaluated staff performance and provided coaching to address inefficiencies.

Owner/Operator

Carolina Customizing & Detailing LLC

10.2003 - Current

Managed day-to-day business operations.
Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
Increased customer satisfaction by providing high-quality services and timely communication.
Managed daily operations for optimal efficiency, streamlining processes to reduce costs.
Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
Consulted with customers to assess needs and propose optimal solutions.
Established strong relationships with suppliers, ensuring consistent delivery of goods and services at competitive prices.
Ensured compliance with relevant regulations, maintaining proper documentation and licensing requirements.
Developed and implemented successful marketing strategies, resulting in increased brand awareness and customer base.
Developed business plan, processes and procedures to provide superior [Product or Service] to customers.
Kept all building areas and equipment functional and well-organized to promote business performance.
Cultivated a positive work environment, leading to higher employee retention rates and overall job satisfaction.
Evaluated company performance against objectives, adjusting strategies as needed to achieve desired results.
Negotiated contracts with vendors to secure favorable terms for the business.
Trained and motivated employees to perform daily business functions.
Implemented effective financial management practices, improving cash flow and profitability.
Assessed income and expenses and adapted plans to improve profit levels.
Overseeing inventory management, reducing waste and maintaining adequate stock levels to meet demand.
Oversaw the hiring process, selecting highly skilled candidates who contributed significantly to company success.
Developed and nurtured lasting customer relationships by projecting professional corporate image and responding quickly to logistical and scheduling issues.
Facilitated open communication channels among staff members, promoting teamwork for enhanced performance.
Maximized revenue by identifying new market opportunities and implementing targeted sales strategies.
Fostered strong professional network and partnership building skills to connect with quality leads.
Optimized workflow processes through careful analysis of operational needs and resource allocation.
Contributed positively to the local community through involvement in various events or charitable organizations.
Collaborated with industry partners to expand networking opportunities, fostering mutually beneficial relationships that drove growth for all parties involved.
Improved safety standards by regularly reviewing protocols and implementing necessary updates.
Operated with safety and skill to avoid accidents and delays.
Utilized GPS and other navigation tools to plan routes and stay on schedule.
Demonstrated safe driving by following regulations and safety procedures, resulting in zero accidents.
Minimized delays by planning and adjusting routes to account for changing weather and traffic conditions.
Dropped and hooked trailers and changed configuration of equipment.
Inspected trucks for malfunctions and reported vehicles to management for corrective action.
Interacted well with customers to build connections and nurture relationships.
Negotiated price and service with customers and vendors to decrease expenses and increase profit.
Managed purchasing, sales, marketing and customer account operations efficiently.
Implemented business strategies, increasing revenue, and effectively targeting new markets.
Assisted in recruiting, hiring and training of team members.
Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
Trained and guided team members to maintain high productivity and performance metrics.
Scheduled employees for shifts, taking into account customer traffic and employee strengths.

Catering Sales Director

Chic-Fil-A

11.2015 - 02.2020

Oversaw successful execution of large-scale events by coordinating staff schedules, logistics, and resources effectively.
Expanded catering services to new markets by conducting thorough market research and identifying growth opportunities.
Enhanced team performance with comprehensive training programs, clear expectations, and ongoing feedback.
Optimized staffing levels for various events based on client requirements while balancing labor costs against projected revenues.
Collaborated with cross-functional teams such as culinary staff, marketing personnel, and venue managers for seamless event execution.
Negotiated advantageous contracts with vendors to secure high-quality products at competitive prices.
Implemented creative sales promotions to attract new clients and increase repeat business from existing customers.
Updated internal systems regularly with accurate data regarding leads generated, conversion rates achieved, revenue numbers realized and other relevant metrics.
Developed customized proposals tailored to clients'' specific needs, resulting in increased conversion rates from inquiries to bookings.
Increased event bookings by implementing targeted marketing strategies and fostering strong client relationships.
Stayed current with industry trends, new technologies, and best practices to keep the catering services competitive and innovative.
Fostered a positive work environment for team members by recognizing their accomplishments and addressing any concerns effectively.
Maintained excellent communication with clients throughout the event planning process to ensure their vision was executed flawlessly.
Boosted overall customer satisfaction through meticulous menu planning, coordination with chefs, and exceptional presentation.
Streamlined event management processes for improved efficiency and cost-effectiveness in service delivery.
Ensured strict adherence to food safety regulations by working closely with kitchen staff on proper handling procedures during all stages of food preparation and service.
Evaluated client feedback continuously to identify areas of improvement in service quality and make necessary adjustments swiftly.
Achieved revenue targets consistently by monitoring sales performance closely and adjusting strategies as needed.
Leveraged networking events and industry conferences to build a strong referral network within the local community.
Managed budgeting and financial forecasts for the catering department, ensuring profitability and sustainability.
Organized corporate meetings, special events and social occasions to satisfy client requirements and increase facility revenues.
Performed service and menu upgrades and upselling activities to meet predetermined revenue objectives.
Exceeded both quarterly and annual sales goals.
Utilized hospitality associations, business journals and Internet resources to obtain current industry knowledge.
Increased website traffic and conversions through email and social media marketing.
Developed and implemented improved marketing initiatives to drive revenue.
Participated in planning meetings, site visits and vendor evaluations to enhance quality of client services.
Determined facility, services and staffing needs to establish framework for successful event execution.
Collaborated with clients to confirm event details such as setup logistics, decorations and food and beverage selections to fulfill client requests.
Built relationships with customers and community to establish long-term business growth.
Achieved sales goals and service targets by cultivating and securing new customer relationships.
Collaborated with upper management to implement continuous improvements and exceed team goals.
Resolved problems with high-profile customers to maintain relationships and increase return customer base.
Managed accounts to retain existing relationships and grow share of business.
Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Implemented systems and procedures to increase sales.
Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
Prepared sales presentations for clients showing success and credibility of products.
Compiled and analyzed data to determine approaches to improve sales and performance.
Demonstrated products to show potential customers benefits and advantages and encourage purchases.
Directed sales support staff in administrative tasks to help sales reps close deals.
Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.
Organized promotional events and interacted with community to increase sales volume.
Enhanced profitability by developing pipelines utilizing marketing and sales strategies.
Managed revenue models, process flows, operations support and customer engagement strategies.
Communicated product quality and market comparisons by creating sales presentations.
Coached and promoted high-achieving sales and account management employees to fill leadership positions with qualified staff and boost company growth.
Boosted marketing, reviewed pricing strategies and expanded distribution channels to increase sales revenue.
Maintained financial controls, planned business operations and control expenses while identifying and pursuing opportunities to grow business operations and boost profits.
Increased profit margins by effectively controlling budget and overhead and optimizing product turns.
Aligned company goals with customer outcomes and increased satisfaction by automating contact management systems.
Collaborated cross-functionally with headquarters, regional and other teams nationally to maintain consistent message and experience.
Facilitated business by implementing practical networking techniques.
Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
Delivered recommendations to long-term accounts to promote brand awareness to key audience.
Developed compelling presentation decks to gain approval for ideas and communicate results.
Increased sales volume and expanded product line to new retailers, warehouse clubs and natural food chains.
Drove sales by developing multi-million dollar contract sales.
Collaborated with advertising group to create uniformity between advertising messages and retail incentives.

Assistant Kitchen Manager

Fatz Cafe

03.2013 - 01.2016

Managed daily kitchen operations, delegating tasks among staff members to optimize workflow and maintain high-quality standards.
Checked and tested foods to verify quality and temperature.
Improved customer satisfaction by addressing feedback promptly and implementing necessary adjustments to kitchen procedures.
Conducted daily checks of refrigerators and freezers to verify proper food storage, container labeling, and surface cleaning.
Maintained a clean and safe work environment, conducting regular inspections to ensure compliance with health and safety regulations.
Assisted in hiring and training new kitchen staff, fostering a positive team atmosphere for efficient productivity.
Supported timely service by coordinating with front-of-house staff to ensure accurate order completion and prompt delivery.
Contributed to a positive workplace culture by fostering open communication, constructive feedback, and mutual respect among team members.
Enhanced kitchen efficiency by streamlining food preparation processes and implementing time-saving strategies.
Advised kitchen staff on proper food handling techniques to ensure compliance with local health codes and minimize risk of contamination.
Demonstrated strong problem-solving skills when faced with unexpected challenges or emergencies within the kitchen environment.
Delegated food preparation duties down to cooks and followed up with cooks to verify proper preparation and production of meals.
Reduced food waste by diligently monitoring inventory levels and adjusting orders accordingly.
Ensured proper equipment maintenance, scheduling repairs as needed for optimal functionality within the kitchen space.
Boosted employee morale through recognition of hard work and providing support during challenging situations.
Streamlined communication between kitchen staff during busy shifts, facilitating smooth collaboration for timely service delivery.
Optimized food presentation techniques, enhancing visual appeal of dishes while maintaining consistent portion sizes.
Developed kitchen staff through training, disciplinary action, and performance reviews.
Maintained detailed records of food costs, assisting management in making informed decisions regarding budgeting and pricing strategies.
Assisted in developing special event menus tailored to meet client needs while adhering closely to predetermined budgets.
Identified team weak points and implemented corrective actions to resolve concerns.
Participated in local culinary events showcasing restaurant''s offerings, helping increase visibility within the community and attract new clientele.
Implemented effective cross-training initiatives among staff members to improve overall versatility in fulfilling various roles as needed throughout service periods.
Collaborated with head chef to develop seasonal menus, incorporating fresh, locally-sourced ingredients for unique dishes.
Contributed to menu planning meetings, offering creative input on innovative dish ideas while considering dietary restrictions and preferences.
Inspected stock to identify shortages, replenish supply and maintain consistent inventory.
Reviewed and analyzed kitchen performance to verify gaps and observe continuous improvement.
Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
Scheduled and received food and beverage deliveries, adhering to food cost and budget.
Designed and maintained menus to offer variety of high quality and consistency of dishes.
Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and reduce waste.
Developed and maintained professional relationships with suppliers to acquire high-quality ingredients and products with reasonable prices.
Collaborated with other departments to coordinate meal service and special events, executing smooth operations.
Developed and implemented kitchen policies and procedures to establish clear guidelines for kitchen operations and comply with regulations.
Calculated prices of ingredients to monitor food costs and control expenses.
Implemented and maintained food safety and sanitation standards to establish safe handling and preparation of food.
Verified prepared food met standards for quality and quantity before serving to customers.
Motivated staff to perform at peak efficiency and quality.
Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
Managed staff schedules and maintained adequate coverage for all shifts.
Oversaw food preparation and monitored safety protocols.
Inspected equipment and machinery for proper working condition and directed staff to clean and repair as needed.
Maximized quality assurance by completing frequent line checks.
Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
Implemented effective inventory control systems to reduce food spoilage and waste.
Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
Analyzed sales data to identify trends and adjust purchasing decisions accordingly.
Maintained effective supply levels by monitoring and reordering food stock and dry goods.
Coordinated with catering staff to deliver food services for special events and functions.
Purchased food and cultivated strong vendor relationships.
Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
Enhanced financial controls to minimize theft and loss risks, continuously maintaining accurate accounts and cash drawers.
Developed unique events and special promotions to drive sales.
Monitored and adjusted pricing, discounts and promotions to maximize profitability.
Managed day-to-day business operations.
Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
Managed daily operations for optimal efficiency, streamlining processes to reduce costs.
Increased customer satisfaction by providing high-quality services and timely communication.
Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
Consulted with customers to assess needs and propose optimal solutions.
Established strong relationships with suppliers, ensuring consistent delivery of goods and services at competitive prices.
Ensured compliance with relevant regulations, maintaining proper documentation and licensing requirements.
Developed and implemented successful marketing strategies, resulting in increased brand awareness and customer base.
Developed business plan, processes and procedures to provide superior [Product or Service] to customers.
Kept all building areas and equipment functional and well-organized to promote business performance.
Cultivated a positive work environment, leading to higher employee retention rates and overall job satisfaction.
Evaluated company performance against objectives, adjusting strategies as needed to achieve desired results.
Negotiated contracts with vendors to secure favorable terms for the business.
Trained and motivated employees to perform daily business functions.
Implemented effective financial management practices, improving cash flow and profitability.
Assessed income and expenses and adapted plans to improve profit levels.
Overseeing inventory management, reducing waste and maintaining adequate stock levels to meet demand.
Oversaw the hiring process, selecting highly skilled candidates who contributed significantly to company success.
Developed and nurtured lasting customer relationships by projecting professional corporate image and responding quickly to logistical and scheduling issues.
Facilitated open communication channels among staff members, promoting teamwork for enhanced performance.
Maximized revenue by identifying new market opportunities and implementing targeted sales strategies.
Fostered strong professional network and partnership building skills to connect with quality leads.
Optimized workflow processes through careful analysis of operational needs and resource allocation.
Contributed positively to the local community through involvement in various events or charitable organizations.
Collaborated with industry partners to expand networking opportunities, fostering mutually beneficial relationships that drove growth for all parties involved.
Improved safety standards by regularly reviewing protocols and implementing necessary updates.
Operated with safety and skill to avoid accidents and delays.
Obtained necessary permits and licenses to operate various commercial vehicles legally.
Maintained daily, legible DOT log book and submitted corresponding documents.

Governor's Residence Staff

Governor's Western Residence

06.2011 - 03.2013

Conducted regular performance evaluations of staff members, identifying areas for growth and improvement.
Improved safety measures within the residence, leading to fewer accidents or incidents involving residents or staff members.
Established partnerships with local organizations for increased resources and support services for residents.
Optimized resource allocation by assessing staffing needs regularly based on current occupancy rates.
Reduced resident turnover by fostering a supportive and comfortable living environment.
Ensured compliance with state regulations, conducting regular inspections and implementing corrective actions when necessary.
Coordinated with maintenance teams to ensure timely repairs and upkeep of the facility''s infrastructure.
Monitored resident health conditions closely, adjusting care plans as needed to maintain optimal wellbeing levels.
Promoted an inclusive atmosphere at the residence by embracing diversity among both staff and residents, fostering a sense of belonging for all.
Managed budgets effectively, reducing costs while maintaining high-quality services for residents.

Unit,District Relief, Division Relief Manager

Waffle House

12.1997 - 08.2008

Managed cash handling procedures accurately, reducing discrepancies and safeguarding company assets.
Spearheaded initiatives for continuous process improvements, resulting in more efficient operations across various departments.
Acted as a liaison between store management and staff, ensuring seamless communication of important information at all times.
Coordinated special events within the store location to generate interest from customers while promoting brand awareness.
Conducted regular financial audits to maintain accurate records and identify areas for improvement.
Implemented efficient inventory management strategies for optimal stock levels and minimized waste.
Answered customer questions and provided immediate assistance to deliver exemplary service.
Monitored working environment, making sure it was always safe, positive setting for all employees.
Identified conflicts among employees and used interpersonal communication to find effective solutions.
Provided constructive feedback to workers, which improved morale, and boosted efficiency.
Maintained high corporate standards at all times by ensuring that employees followed all company processes and procedures.
Maintained detailed records of inventory transactions to ensure accuracy in stock counts and prevent shrinkage losses.
Addressed any technical issues quickly and efficiently, minimizing downtime and ensuring a positive customer experience.
Assisted in the development of staff schedules to optimize coverage during peak business hours while minimizing labor costs.
Ensured a clean and well-organized store environment for an improved shopping experience.
Proactively addressed potential safety hazards, maintaining a secure environment for both employees and customers.
Oversaw visual merchandising efforts, creating eye-catching displays that effectively showcased products and drove increased sales revenue.
Developed strong professional relationships with vendors, negotiating favorable terms and pricing for supplies.
Collaborated with store management to create effective promotional campaigns, driving sales growth.
Trained new team members on company policies, procedures, and best practices, ensuring consistent service quality.
Provided exceptional customer service by attentively listening to needs and making appropriate product recommendations.
Monitored employee performance regularly, providing constructive feedback to support ongoing professional development.
Streamlined operational procedures to increase employee productivity and overall efficiency.
Consistently met or exceeded sales targets through effective merchandising strategies and customer engagement efforts.
Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Defined clear targets and objectives and communicated to other team members.
Streamlined and monitored quality programs to alleviate overdue compliance activities.
Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
Managed senior-level personnel working in marketing and sales capacities.
Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Successfully managed budgets and allocated resources to maximize productivity and profitability.
Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Established team priorities, maintained schedules and monitored performance.
Evaluated employee performance and conveyed constructive feedback to improve skills.
Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
Assisted in organizing and overseeing assignments to drive operational excellence.
Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
Established performance goals for employees and provided feedback on methods for reaching those milestones.
Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
Identified and communicated customer needs to supply chain capacity and quality teams.
Set aggressive targets for employees to drive company success and strengthen motivation.
Developed detailed plans based on broad guidance and direction.
Leveraged data and analytics to make informed decisions and drive business improvements.
Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
Controlled resources and assets for department activities to comply with industry standards and government regulations.
Launched quality assurance practices for each phase of development

Summary

Overview

Work History

Director of Operations

Master Grill Operator

Consultant

Owner/Operator

Catering Sales Director

Assistant Kitchen Manager

Governor's Residence Staff

Unit,District Relief, Division Relief Manager

Education

BBA -

Skills

Sponsorship director, Varsity Head Coach Titans Sports Organization

Timeline

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