Jeremy Gravelle
Chino,CA
Summary
Accomplished in elevating community living standards and tenant satisfaction, I leveraged my expertise in property management and exceptional customer service at Lewis Management Company. Skilled in conflict resolution and rent collection, I consistently enhanced resident experiences, demonstrating a profound ability to multitask and build lasting relationships.
Overview
9
9
years of professional experience
Work History
Senior Portfolio Community Administrator
Lewis Management Company
02.2024 - Current
- Facilitated conflict resolution among neighbors when disputes arose, promoting harmony within the community setting.
- Coordinated maintenance efforts, addressing issues promptly to maintain high-quality living conditions for residents.
- Evaluated feedback from residents regularly to identify areas needing improvement or attention in order to continuously enhance their living experience.
- Provided excellent customer service by addressing all resident needs in a professional and timely manner.
- Assisted in the development of community policies that promote inclusivity, safety, and wellbeing among members.
- Collected and maintained careful records of rental payments and payment dates.
Front End Supervisor
Sam's Club
10.2023 - 02.2024
- Maintained a clean and organized front-end area to ensure a pleasant shopping experience for customers.
- Managed customer returns and exchanges efficiently, ensuring a smooth process for both customers and employees.
- Monitored cashier performance metrics to identify areas for improvement and implement corrective actions as needed.
- Monitored cash drawers in checkout stations to verify adequate cash supply.
Community Administrator
Irvine Company
10.2022 - 10.2023
- Answered phones and delivered messages to community staff.
- Implemented effective marketing strategies to attract new residents while maintaining a positive reputation within the broader community.
- Collaborated with staff members to ensure smooth operations throughout the community, providing support and guidance when needed.
- Coordinated maintenance efforts, addressing issues promptly to maintain high-quality living conditions for residents.
- Communicated with clients and tenants while offering strategic solutions to remedy problems.
- Maintained accurate and timely documentation of communication with clients.
- Collected and maintained careful records of rental payments and payment dates.
- Conducted regular inspections of both interior and exterior of properties for damage.
Flooring Sales Specialist
Seamless Flooring
01.2022 - 10.2022
- Worked directly with maintenance supervisors and property managers ensuring all expectations were met.
- Drove team revenue totals by bringing in top sales numbers.
- Assisted customers in selecting appropriate flooring materials based on their preferences, budget, and space requirements.
- Maintained in-depth understanding of all available brands and types of flooring available to customers.
- Developed a loyal customer base by consistently exceeding expectations and delivering outstanding service throughout the entire sales process.
- Managed inventory levels efficiently to avoid stock shortages or overstocking situations that could affect sales performance.
- Negotiated contracts with suppliers for better pricing deals that allowed us to offer more competitive prices without sacrificing profit margins.
- Developed strong relationships with clients, leading to repeat business and referrals.
Leasing Consultant
Sequoia Equities
01.2021 - 01.2022
- Delivered informative property tours to prospective residents, highlighting unique amenities and features tailored to their needs.
- Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
- Facilitated smooth move-ins for new residents by preparing lease agreements and coordinating logistics efficiently.
- Conducted thorough market research to stay informed of current trends and competitor offerings.
- Increased tenant satisfaction by promptly addressing concerns and resolving issues.
- Responded to requests and scheduled appointments for property showings.
- Greeted clients, showed apartments, and prepared leases.
- Collected rent and tracked resident payments and information in computer system.
- Distributed and followed up on tenant renewal notices.
- Maintained organized files on all current and past tenants, allowing for efficient retrieval of information when needed.
- Boosted property revenue by skillfully negotiating lease terms and rent increases.
Appliance Sales Specialist
Lowe's
01.2020 - 01.2021
- Meticulously maintained the appliance showroom to provide an inviting and professional environment for clients.
- Provided exceptional after-sales service, leading to numerous repeat customers and referrals.
- Aided customers in locating and purchasing merchandise in store and on website to achieve sales goals.
- Ascertained displayed merchandise reflected high standards of showroom readiness, operated as intended during demonstrations and remained up-to-date, accurately mirroring manufacturer's current product offering.
- Facilitated successful delivery of appliances by coordinating logistics between warehouse staff, delivery drivers, and customers.
- Educated customers on appliance installation processes and maintenance techniques for optimal performance over time.
- Mastered various point-of-sale systems, enabling efficient transaction processing and accurate recordkeeping.
Store Manager
Banner Mattress
01.2018 - 01.2020
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
Assistant Manager of Sales
Wireless Advocates
01.2016 - 01.2018
- Enhanced customer experience by resolving any issues promptly and ensuring complete satisfaction throughout the entire sales process.
- Boosted sales revenue by identifying potential clients and presenting tailored solutions to their needs.
- Established strong relationships with key clients, securing repeat business and fostering long-term partnerships.
- Conducted regular performance reviews with team members, identifying areas for improvement and guiding them towards professional development opportunities.
- Supported staff with training, guidance and confident leadership.
- Maintained professional and impeccable environment for employees and customers.
- Coached employees on upselling products and recommending enhanced services.
Education
High School Diploma -
Hesperia High School
Hesperia, CA05.2008
Skills
Community Management
Rent collection
Microsoft Office
Asset Management
Teamwork and Collaboration
Customer Service
Problem-Solving
Attention to Detail
Time Management
Problem-solving abilities
Multitasking
Excellent Communication
Critical Thinking
Tenant relations
Relationship Building
Tenant and eviction laws
Property Management
Leasing and sales
Multi-family property management
Team building
Self Motivation
Task Prioritization
Timeline
Senior Portfolio Community Administrator
Lewis Management Company
02.2024 - Current
Front End Supervisor
Sam's Club
10.2023 - 02.2024
Community Administrator
Irvine Company
10.2022 - 10.2023
Flooring Sales Specialist
Seamless Flooring
01.2022 - 10.2022
Leasing Consultant
Sequoia Equities
01.2021 - 01.2022
Appliance Sales Specialist
Lowe's
01.2020 - 01.2021
Store Manager
Banner Mattress
01.2018 - 01.2020
Assistant Manager of Sales
Wireless Advocates
01.2016 - 01.2018
High School Diploma -
Hesperia High School
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