Jeremy Grazier

• Review Software Engineering resumes
• Coordinate and conduct prescreens for qualified candidates
• Create scheduling requests for tech screen to hand off to coordinators
• Route qualified candidates to Meta partner recruiters after successful tech screen

• Interview scheduling and meeting coordination support
• Recruitment process compliance and system administration

• Interview scheduling and meeting coordination support
• Recruitment process compliance and system administration

Support customers' inquiries and insurance policy needs by answering questions regarding coverage, rates, billing issues, and general policy reviews while offering additional products

• First level break-fix activities
• Provide IP address configuration support
• Perform basic printer equipment problem diagnosis, serve as point of contact for equipment removal and delivery for onsite support
• Basic device cleaning and replacement of operator accessible parts
• Travel to various client locations throughout Fort Worth area
• Clear any non-repetitive papers jams, and replenish consumables and paper

• Audit bins of finished product continuously (each table at least once per hour, each automated prep
  at least once every 15 minutes)
• Document all audits in Quality Tool Suite

• Troubleshooting Cable, Digital Phone, and Internet issues over the phone.
• New Hire Nesting Mentor - provides assistance for new hires while taking calls.
• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.