Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Jeremy Guilmet

Alvin

Summary


Field Service Professional with strong focus on team collaboration and achieving results. Known for reliability and adaptability to changing needs. Skilled in troubleshooting, customer relationship management, and technical support. Valued for effective communication, leadership, and problem-solving abilities. Prepared to make significant impact through strategic planning and operational efficiency.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Field Service Manager

Quality Plus Services Inc.
01.2024 - Current
  • Led team of up to 30 service technicians in field activities.
  • Conducted regular performance evaluations, identifying areas for improvement and implementing corrective actions as needed.
  • Managed a team of technicians, providing support and guidance for professional development.
  • Increased team productivity with effective scheduling and resource allocation.
  • Streamlined field operations for improved efficiency and reduced response times.
  • Established strong relationships with clients, fostering long-term loyalty and repeat business.
  • Maximized resource utilization by reallocating personnel based on workload demands and skillsets.
  • Led team in achieving revenue targets through upselling services and expanding client base.
  • Monitored service metrics, identifying trends for continuous process improvement initiatives.
  • Installed and provided technical support for equipment.
  • Reduced equipment downtime by implementing proactive maintenance plans and schedules.
  • Translated main cable and equipment location blueprints to technicians while declaring system outages and rerouting staff for timely service completion.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.
  • Launched quality assurance practices for each phase of development

Field Service Supervisor

Paradigm Controls of Texas
12.2019 - 01.2024
  • Improved customer satisfaction levels with prompt response to service requests and effective problem resolution.
  • Ensured compliance with company policies, industry regulations, and environmental standards through diligent oversight of field activities.
  • Led a diverse team of technicians successfully through complex projects requiring adaptability under changing circumstances.
  • Established strong relationships with clients through excellent communication skills and professional conduct.
  • Facilitated communication between office personnel, subcontractors, and customers.
  • Implemented innovative solutions to reduce costs while maintaining high-quality service delivery standards.
  • Increased revenue generation through upselling additional services during routine maintenance visits based on client needs assessment.
  • Enhanced team performance by implementing efficient scheduling and resource allocation strategies.
  • Contributed to business development efforts by identifying new opportunities for growth in the field service market segment.
  • Led team of up to 15 service technicians in field activities.
  • Checked safety practices and integrity of PPE.
  • Evaluated employee performance regularly, providing constructive feedback for continuous improvement initiatives.
  • Supported company''s growth strategy by expanding into new territories as a reliable Field Service Supervisor achieving targeted goals.
  • Promoted safety awareness within the team, leading to a reduction in workplace accidents and incidents.
  • Monitored safety compliance to maintain strict standards and protect team members from harm.
  • Monitored priorities and liaised between maintenance team and management, delegating tasks to complete on time.
  • Utilized proper tools and materials to adhere to safety guidelines.
  • Scheduled and oversaw maintenance, repair and installation activities.
  • Installed and provided technical support for equipment.

Senior Field Supervisor

Saber Power Services
02.2016 - 12.2019
  • Managed complex projects from conception to completion, consistently meeting deadlines and exceeding client expectations.
  • Evaluated employee performance, providing constructive feedback and promoting high-performing individuals.
  • Conducted regular site inspections to maintain compliance with industry regulations and company policies.
  • Negotiated contracts with suppliers to secure the most favorable pricing without sacrificing quality or timeliness of delivery.
  • Improved team efficiency by streamlining communication and implementing effective project management strategies.
  • Enhanced safety protocols for field staff, reducing workplace accidents and injuries.
  • Facilitated ongoing training programs for employees to enhance technical skills and promote safety awareness.
  • Developed strong relationships with clients, vendors, and stakeholders, ensuring smooth project execution.
  • Led a multidisciplinary team to achieve project goals within budget and on schedule.
  • Increased client satisfaction with timely project completions and regular progress updates.
  • Coordinated logistical support for remote field operations, including transportation, accommodations, and procurement of necessary supplies.
  • Identified potential risks during project planning stages which allowed for proactive mitigation measures resulting in minimal impact on overall timelines.
  • Monitored employee performance for compliance with regulations and policies.
  • Kept teams on task to complete milestones on time.
  • Planned and scheduled field activities according to set timelines and order of operations.
  • Completed site checks and leveraged computerized applications to document or record findings.
  • Trained workers in proper methods, equipment operation and safety procedures.
  • Prepared and submitted reports on job progress and safety conditions to upper management.

Electrical Testing Engineer

Burns & McDonnell
05.2016 - 02.2017
  • Conducted root cause analysis on failed components, leading to targeted improvements in product design and manufacturing processes.
  • Enhanced system reliability by designing and implementing electrical testing procedures.
  • Assisted quality assurance teams in conducting audits of internal processes, identifying areas for improvement that led to increased compliance rates.
  • Streamlined troubleshooting processes for faster issue resolution and minimized downtime.
  • Optimized test equipment usage by developing efficient test schedules and maintenance routines.
  • Improved data accuracy by implementing standardized reporting formats for all test results documentation.
  • Served as a technical resource for sales and marketing teams, providing expert knowledge in client presentations and proposal development.
  • Facilitated cross-functional team coordination, ensuring timely completion of complex projects.
  • Assisted in installation of electrical systems and components for commercial and industrial applications.
  • Analyzed and documented test results to comply with industry standards.
  • Prepared detailed reports on electrical systems and components for project review.
  • Coordinated with vendors to identify and procure appropriate equipment necessary for project completion.
  • Utilized various electrical tools and equipment to diagnose and troubleshoot electrical problems.
  • Monitored installation and operations to consistently meet rigorous customer requirements.
  • Improved methods for measurement, documentation, and work flow management.

Substation Technician

CE Power Systems
12.2015 - 05.2016
  • Actively participated in emergency drills to ensure preparedness during critical situations, further improving response times and minimizing disruptions.
  • Collaborated with engineers to design, install, and test new substation equipment, ensuring optimal performance.
  • Maintained accurate documentation of all maintenance activities, contributing to improved record-keeping practices within the organization.
  • Reduced downtime by troubleshooting and repairing substation issues in a timely manner.
  • Conducted comprehensive testing of high-voltage transformers, circuit breakers, and switchgear to ensure proper operation and minimize risks associated with equipment failure.
  • Streamlined communication between departments by acting as liaison between substation operators, field technicians, and management teams during project planning phases.
  • Enhanced substation reliability by conducting routine inspections and maintenance tasks on electrical equipment.
  • Assisted in the development of capital improvement projects focused on expanding capacity or modernizing aging infrastructure within substations.
  • Tested insulators and bushings of equipment by inducing voltage across insulation, testing current and calculating insulation loss.
  • Constructed, tested and maintained substation relay and control systems.
  • Disconnected voltage regulators, bolts and screws to connect replacement regulators to high voltage lines.
  • Completed preventive maintenance on machines to enhance production and maintain quality.
  • Repaired, replaced and cleaned equipment and components such as circuit breakers, brushes and commutators.
  • Scheduled and supervised splicing or termination of cables in color-code order.

Electrical Field Service Technician

Tampa Armature Works Inc.
09.2012 - 12.2015
  • Coordinated with other departments for efficient project execution, fostering a collaborative work atmosphere.
  • Streamlined processes within the department, resulting in improved productivity levels among team members.
  • Provided exceptional customer service by promptly addressing client concerns and offering solutions to maintain satisfaction.
  • Facilitated communication between clients and internal teams during projects, ensuring alignment on expectations and deliverables.
  • Enhanced equipment reliability by performing regular preventive maintenance and troubleshooting complex electrical systems.
  • Maintained detailed records of work performed, allowing for accurate tracking of equipment history and warranty information.
  • Trained junior technicians on best practices, contributing to an overall increase in team efficiency and expertise.
  • Assisted in the installation of new electrical systems, ensuring proper functionality from day one.
  • Managed projects effectively, ensuring timely completion of tasks and meeting all safety standards.
  • Improved response times to emergency calls through proactive scheduling adjustments based on historical data patterns.
  • Tested wiring and other system parts for electrical flow and function.
  • Tested, troubleshot, and calibrated equipment in shop and field.
  • Installed, adjusted and calibrated electrical equipment and instrumentation to maintain proper performance.
  • Performed preventive maintenance tasks to verify proper working condition of electrical panels and conduits.
  • Disconnected and removed motors and pumps.
  • Installed electrical wiring through conduits and holes in both flooring and walls.
  • Obtained measurements and readings using volt and ohm meters, meggers, IC testers, and dial indicators.
  • Assisted with emergency and scheduled shutdowns while performing regular electrical duties.
  • Modified, maintained, or repaired electronics equipment or systems to achieve proper functioning.

Education

Timberlane Regional High School
Plaistow, NH
06-2003

Skills

  • Scheduling jobs
  • Managing service operations
  • Health and safety compliance
  • Field operations
  • Client relationships
  • Tool and equipment maintenance
  • Electrical Safety
  • Electrical Equipment
  • Maintenance
  • Substation Repair
  • Medium Voltage
  • Electrical Troubleshooting
  • Electrical Testing
  • Oil & Gas Industry
  • Switchgear
  • Preventive Maintenance
  • Electrical Wiring
  • Commissioning
  • Operations Management
  • Customer Service
  • Engineering
  • Energy
  • Mechanical Testing
  • Transformer
  • Electrical Maintenance
  • Circuit Breakers
  • Root Cause Analysis
  • Maintenance Management
  • Electrical Engineering
  • Maintenance & Repair
  • Power Generation
  • User Acceptance Testing
  • High Voltage Engineering
  • Project Management
  • Mechanical Engineering
  • Staff management
  • Employee scheduling
  • Schedule coordination
  • Workforce management
  • Creating estimates
  • Technical team leadership

Certification

  • NETA Level III
  • NFPA 70E
  • OSHA 30
  • CPR
  • First Aid
  • Houston Area Safety Council
  • MSHA
  • NICET III

Timeline

Field Service Manager

Quality Plus Services Inc.
01.2024 - Current

Field Service Supervisor

Paradigm Controls of Texas
12.2019 - 01.2024

Electrical Testing Engineer

Burns & McDonnell
05.2016 - 02.2017

Senior Field Supervisor

Saber Power Services
02.2016 - 12.2019

Substation Technician

CE Power Systems
12.2015 - 05.2016

Electrical Field Service Technician

Tampa Armature Works Inc.
09.2012 - 12.2015

Timberlane Regional High School