Jeremy Guy
Aurora,CO
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Seeking new opportunities to expand knowledge within the Health Care Industry and to better show of my skillset with an opportunity to assist and lead my fellow teammates.
Overview
21
21
years of professional experience
Work History
Account Administrative Representative
Kaiser Permenente
Aurora, CO
11.2020 - Current
- Maintained accurate records of all transactions related to commercial accounts.
- Responded promptly to customer inquiries via phone, email, or other communication channels.
- Resolved account discrepancies and answered customer queries effectively.
- Efficiently processed and applied customer payments to account balances.
- Ensured consistent high quality scores.
- Collaborated with Training Team to deliver training to new hires and clarify Desk Level Procedures.
Quality Control Manager/ Food Server
Bj's Brewhouse
Aurora, CO
09.2006 - 12.2020
- Operated POS terminals to input orders, split bills and calculate totals.
- Maintained knowledge of menu items, garnishes, ingredients and preparation methods to assist guests with menu selection.
- Met or exceeded sales targets on consistent basis with proactive sales strategies.
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
- 5 Time Employee of the Year
Training Coordinator
Joe's Crab Shack
Aurora, CO
03.2003 - 09.2006
- Managed training calendars to inform participants of upcoming training session topics and dates.
- Researched and incorporated new training methods, tools and resources to offer updated, quality training content.
- Organized handbook and course documentation for participants.
- Chose qualified instructors aimed at providing engaging and thought-provoking learning environments.
Education
Associate of Arts - Graphic Design/Multimedia
Westwood College - Denver North
Denver, CO03.2001
Skills
- Quality control professional
- Managerial experience
- Problem-solving abilities
- Adaptive team player
- Sales expertise
- Strong Organization Skills
Timeline
Account Administrative Representative
Kaiser Permenente
11.2020 - Current
Quality Control Manager/ Food Server
Bj's Brewhouse
09.2006 - 12.2020
Training Coordinator
Joe's Crab Shack
03.2003 - 09.2006
Associate of Arts - Graphic Design/Multimedia
Westwood College - Denver North