Jeremy Hall
Denton,TX
Summary
Dynamic Operations Manager II with a proven track record at Crothall Compass Group One, excelling in operations management and team leadership. Spearheaded initiatives that significantly enhanced operational efficiency and customer satisfaction. Expert in strategic planning and workforce management, achieving a notable increase in employee retention and performance metrics. A strong asset to companies that’s willing to learn and grow into different positions within company.
Overview
11
11
years of professional experience
Work History
Operations Manager II
Crothall Compass Group One
06.2023 - Current
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed and maintained relationships with external vendors and suppliers.
- Developed systems and procedures to improve operational quality and team efficiency.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Analyzed and reported on key performance metrics to senior management.
- Facilitated smooth collaboration between departments through clear communication channels.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Developed and implemented strategies to maximize customer satisfaction.
- Handled staff training initiatives aimed at upskilling the workforce to meet dynamic industry demands.
- Developed strong relationships with vendors, resulting in better pricing and improved service quality.
- Directed initiatives to improve work environment, company culture or overall business strategy.
- Increased profit by streamlining operations.
- Set, enforced, and optimized internal policies to maintain responsiveness to demands.
- Analyzed data trends to identify potential bottlenecks in operations workflow, implementing strategies to mitigate risks accordingly.
- Implemented quality control systems that boosted overall product consistency and reliability.
- Reduced turnaround time for project completion through effective resource allocation and team management.
- Implemented new inventory management system to optimize stock levels and reduce waste.
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
- Interacted well with customers to build connections and nurture relationships.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Reported issues to higher management with great detail.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
Lead EVS Technician
Crothall Compass Group One
01.2018 - 02.2023
- Managed inventory effectively, ensuring timely replenishment of cleaning supplies to avoid shortages.
- Streamlined workflow for the EVS team by creating detailed schedules and assigning tasks accordingly.
- Conducted regular inspections of work areas, identifying areas needing improvement or immediate attention.
- Improved patient satisfaction scores with thorough cleaning and disinfection practices in all areas of the facility.
Floor Technician Supervisor
Vanguard Resources
01.2018 - 01.2021
- Fostered a positive work environment, promoting teamwork and open communication among staff members.
- Maintained inventory levels, ordering supplies as needed to minimize downtime and guarantee work continuity.
- Collaborated with management to establish performance metrics for staff evaluation purposes.
- Increased customer satisfaction rates by addressing concerns promptly and effectively resolving issues.
- Ensured adherence to OSHA regulations within the team''s working environments, maintaining a safe workspace at all times.
- Improved floor maintenance quality by implementing effective cleaning techniques and procedures.
- Evaluated the effectiveness of current cleaning methods routinely in order to identify areas for potential improvement.
Texas Health Resources
Floor Technician
02.2013 - 01.2018
Education
Kinesiology
North Texas Central College
Corinth, TXBasics/ Kinesiology
Tyler Junior College
Tyler, TX2011
Skills
- Problem-Solving
- Team Leadership
- Operations Management
- Customer Service
- Operational Efficiency
- Decision-Making
- Employee relations and conflict resolution
- Planning and Implementation
- Staff Training
- Staff Management
- Inventory Management
- Project Management
- Policies and procedures implementation
- Operations Oversight
- Employee Motivation
- Staff Development
- Customer Relationship Management
- MS Office
- Maintaining Compliance
- Goal Setting
- Client Relationships
- Inventory Control
- Workflow Optimization
- Strategic Planning
- Process Improvement
- Project Leadership
- Project management abilities
- Health and safety compliance
- Schedule Management
- Performance Management
- Regulatory Compliance
- Workforce Management
- Continuous improvements
- Process Improvements
- Organizational Management
- Delegation
- Assignment Delegation
- Work flow planning
- Data Management
- Forecasting and Scheduling
- Data Analysis
- Document Control
- Vendor Sourcing
- Supply chain distribution
- Supply Chain Management
- Performance Evaluations
Timeline
Operations Manager II
Crothall Compass Group One
06.2023 - Current
Lead EVS Technician
Crothall Compass Group One
01.2018 - 02.2023
Floor Technician Supervisor
Vanguard Resources
01.2018 - 01.2021
Texas Health Resources
Floor Technician
02.2013 - 01.2018
Kinesiology
North Texas Central College
Basics/ Kinesiology
Tyler Junior College