Jeremy Hall
Atlanta,GA
Summary
Personable Manager with skills in handling financial transactions and maintaining property management systems. Over 14 years of customer service hotel experience and extensive knowledge of hotel operations and procedures. Builds supportive work environments that boost staff efficiency and producing great revenue management and profitability.
Overview
6
6
years of professional experience
Work History
Task Force Property Operations Support Manager
Buckhead America Hospitality
10.2023 - Current
- Hired and trained new employees, demonstrating best methods for serving clients and guests
- Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates
- Booked large groups for weddings, seminars, conferences, and other events, providing best available room rates
- Developed and implemented strategies to optimize operational efficiency and maximize profits
- Analyzed and evaluated business data to identify opportunities for improvement
- Created and managed accurate occupancy forecasts and budgets
- Enhanced customer satisfaction by addressing concerns promptly and implementing solutions tailored to individual needs
- Optimized resource allocation by reallocating personnel as needed based on workload demands or skillsets required for specific projects/tasks.
Assistant General Manager
Aloft Perimeter Center
11.2022 - 10.2023
- Maintained well-controlled business inventory with minimal losses by enforcing solid monitoring and management structures
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations
- Mentored and motivated team members to achieve challenging business goals
- Motivated, trained, and disciplined employees to maximize performance
- Handled cash accurately and prepared deposits.
Hotel Operations Manager
Aloft Atlanta Downtown
01.2022 - 01.2023
- Conducted regular performance evaluations of staff members, providing constructive feedback for continuous improvement
- Oversaw financial management, including budgeting, forecasting, and cost control measures to maximize profitability
- Maintained strict adherence to safety regulations, ensuring secure environment for guests and employees alike
- Implemented innovative marketing strategies to increase occupancy rates and revenue generation
- Managed daily hotel operations, ensuring smooth functioning and excellent customer service.
- Oversaw day-to-day operations of 255-room hotel with staff of 50 employees.
Operations Manager
AC/Moxy Atlanta Midtown
06.2019 - 01.2022
- Motivate, coach, counsel and discipline all hotel staff
- Prepare and conduct all front office interviews and follow procedures according to Crown Plaza Hotel policies
- Responsible for managing the financial viability of the hotel, and ensuring the hotel meets all financial obligations
- Conduct staff recruitment, maintaining excellent customer service, ensuring all standards of hotel operation are met
- Ensure compliance with all front office policies, standards, and procedures
- Ensure all revenue and expense controls, adhere to company written policies and procedures
- Achieved and exceeds goals including performance goals, budget goals, and team goals
- Attends daily and monthly rooms merchandizing meetings, reviews all front office staff work hours for payroll compilation and submit to HR on a timely basis.
Front Office Manager
Aloft Alpharetta
06.2018 - 06.2019
- Managed daily room inventory to maximize occupancy rates and revenue generation
- Conducted regular staff evaluations, providing constructive feedback and identifying opportunities for professional growth
- Implemented pre-arrival preparations such as assigning rooms based on specific requirements leading to seamless arrival experiences
- Developed effective communication channels within the team to improve decision-making process and problem-solving abilities.
- Implemented staff training programs, improving employee performance and team cohesion.
- Reconciled end-of-day reports to determine accurate billing and payment processing.
Education
Bachelor of Arts Mass Communications -
Georgia State University
Atlanta, GA05.2016
Skills
- Flexible and Adaptable
- Organization and Time Management
- Cultural Awareness
- Teamwork and Collaboration
- Written Communication
- Attention to Detail
- Training and Development
- Data Entry
- MS Office
- Planning and Coordination
- Fosse, Lightspeed, and some Opera Software Proficiency
- Budget Control
Timeline
Task Force Property Operations Support Manager
Buckhead America Hospitality
10.2023 - Current
Assistant General Manager
Aloft Perimeter Center
11.2022 - 10.2023
Hotel Operations Manager
Aloft Atlanta Downtown
01.2022 - 01.2023
Operations Manager
AC/Moxy Atlanta Midtown
06.2019 - 01.2022
Front Office Manager
Aloft Alpharetta
06.2018 - 06.2019
Bachelor of Arts Mass Communications -
Georgia State University
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