Experienced Data Analyst with over 10 years of management experience, passionate about utilizing the tremendous power of data to solve complex issues as well as to help develop innovative cost reduction and revenue generating strategies to increase profitability.
Overview
17
17
years of professional experience
Work History
Data Analyst
Great American Insurance-Financial Institution Services
05.2016 - Current
Establish and update business rules to flag data inconsistencies or vulnerabilities when reporting agent premium or claim transactions
Convert premium and loss data files received into standard layout to run against business rules to maintain data quality for large data sets
Routinely test central processing application to assess data integrity and quality throughout data conversion process
Develop and analyze financial reports for agent decision-makers and communicate results
Educate and train agent programmers and analysts on data security when reporting monthly premium or loss data files
Perform monthly rate audits to ensure profitability as well as maintaining state and federal compliance
Successfully complete statistical analysis of claim region volume to evaluate product pricing and CAT Claim tracking
Perform rate validations to ensure accurate and profitable rate structure per region
Responsible for internal audit of cash ticket reconciliation, which ensures all receivables are reported and collected in timely manner
Investigate anomalies in premium or claim data reported to determine validity as well as potential impact.
Enhanced business efficiency by identifying trends and patterns in complex datasets.
Utilized data visualization tools to effectively communicate business insights.
Created dashboards to monitor and track key performance indicators.
Corporate Security
American Financial Group
05.2015 - 04.2016
Responsible for protecting employees, property, and information from any potential threat
Designed and implemented new hire training program
Conducted analysis of all documented incidents to gain insight of opportunities of improvement
Responsible for scheduling three shifts per day, 365 days per year for 48 employees
Monitored access activity to ensure all entrance points were secure and each entry was validated
Assisted in reviewing as well as updating protocol to address perceived security vulnerabilities
Participated in continuous fire, first responder, crisis management, active shooter, and panic alarm training
Maintained OPOTA, handgun, concealed carry, and CPR certification
Developed strategic new hire training program to increase overall efficiency.
Team Member
Toyota Motor Manufacturing of Kentucky
10.2014 - 05.2015
Member of Six Sigma Committee specializing in trending defect diagnosis
Member of Mutilation Committee to investigate exterior paint scratches during production process
Assemble and install front and rear seat belts, door and trunk weather stripping, instrument panels and front consoles
Coordinate and supervise daily post-assembly vehicle quality check process
Conduct daily defect inspections on over 300 vehicles
Completed detailed safety training focusing on machine operation and first aid.
Branch Manager
Hertz Rent-a-Car
05.2011 - 10.2014
Oversight of all branch operations of main site as well as three agent locations
Examined and identified cost-reducing opportunities
Organized and delegated daily operational procedures
Produced and analyzed forecasting reports to assess growth
Negotiated vendor pricing for preventative vehicle maintenance
Hired, trained, and developed full-time and part-time staff
Developed monthly and quarterly KPI goals for branch and employees
Implemented and maintained aggressive B2B marketing strategy
Addressed and resolved all customer service concerns in a timely and professional manner, minimizing impact to the client and enhancing business relationships
Identified and inspected vacant retail spaces for future regional store locations
Achieved the highest customer service scores in Greater Cincinnati area
Processed and approved employee payroll
Certified to conduct 'Service Based Sales' training program.
Personal Banker II
Republic Bank and Trust
11.2010 - 03.2011
Developed innovative customer acquisition strategies
Recommended products to personal, commercial, and investment customers
Responsible for exceeding monthly sales goals
Regularly attended government regulations training
Communicated financial market changed to employees and customers
Attended regular deposit product and investment sales training.
Branch Manager
Enterprise Rent-a-Car
09.2007 - 11.2010
Responsible for overall branch sales performance and profit growth
Analyzed expense, vehicle damage, financial and marketing reports
Recruited, hired, and developed sales team
Generated monthly budgets and projections
Analyzed supply and demand forecasting reports
Instructed Collision Damage Waiver sales training class
Managed and delegated daily procedures to ensure efficiency
Organized fleet logistically to ensure demand is fulfilled
Developed staff by providing road map to achieve sales and service expectations
Implemented aggressive marketing strategy to increase revenue and fleet size.
Education
Bachelor of Science, Business Management -
Western Kentucky University
Bowling Green, KY
05.2006
Skills
IBM COGNOS
PYTHON
SQL
EXCEL
TABLEAU
Timeline
Data Analyst
Great American Insurance-Financial Institution Services
05.2016 - Current
Corporate Security
American Financial Group
05.2015 - 04.2016
Team Member
Toyota Motor Manufacturing of Kentucky
10.2014 - 05.2015
Branch Manager
Hertz Rent-a-Car
05.2011 - 10.2014
Personal Banker II
Republic Bank and Trust
11.2010 - 03.2011
Branch Manager
Enterprise Rent-a-Car
09.2007 - 11.2010
Bachelor of Science, Business Management -
Western Kentucky University
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