Jeremy Handzel
Field Admissions Manager
Wilmington,NC
Summary
Proven leader in admissions and training at Summit BHC, I enhanced team performance and exceeded KPIs, achieving top percentile rankings for facility teams and myself. Committed to flexibility as I am currently managing my own travel schedule around 50%~ while managing 8 SUD Facility Directors of Admissions and their teams. Adept at providing comprehensive support with institutional knowledge of Behavioral Health industry, ranging from treatment modalities to insurance coverage/ utilization review.
Overview
4
4
years of professional experience
4
4
years of post-secondary education
Work History
Field Admissions Manager
Summit BHC
04.2024 - Current
- Managed 8 SUD Facility Director of Admissions and their respective teams, including our flagship program.
- Conducted comprehensive training sessions for Directors of Admissions, enhancing their knowledge of industry standards in coordination of Summit's expectations.
- Managed and excelled past company standard KPI's and metrics, including ADC goals, occupancy %, conversion rates, and upfront cash collections. Ensuring my 8 facilities were in the top percentile for all KPI's.
- Developed action plans for facilities when metrics dropped MoM.
- Collaborate with facility CEOs and company Division Vice Presidents to ensure my teams were able to succeed in their roles, prioritizing efficiency and client care.
Field Admissions Training Specialist
Summit BHC
07.2022 - 04.2024
- Responsible for training all facility (25 SUD programs) new admission coordinators, including building on industry knowledge and developing new skills.
- Spearheaded new company training handbooks, guidelines, and tools in increase new hire retention and development.
- Traveled 50%~ of my schedule to different facilities to support struggling facilities, not meeting admission targets, upfront cash collections, etc. I was the primary trainer on my team to go to high need areas for immediate improvement. When onsite, facilities saw favorable growth up to 10% better conversion rates.
- Coordinated with facility department heads for cross-training needs and to ensure admission departments were well equipped to be successful.
- Maintained weekly huddles with up to 10+ new hires within their first 60 days of employment to continue developing and mentoring them in their new position. While also handling new onboardings, auditing, and traveling.
Referral Admission Coordinator
Summit BHC
05.2020 - 07.2022
- Responsible for maintaining high caseload (40-50 open inquiries) and triaging new leads to admissions.
- Led the Corporate Admission Department in my first 3 month in admissions, conversions, and inbound/ outbound calls.
- Continuously met personal and professional targets quarter over quarter, including increasing triage rates from 5% > 7.5%, upfront cash collections to >$90,000 per quarter, and increased activity percentile.
Education
Bachelor of Science - Psychology
University of Tennessee At Chattanooga
Chattanooga, TN 08.2016 - 05.2020
Skills
Admissions Counseling
Recruitment Strategies
Sales experience
Employee Supervision
Performance monitoring
Adaptability and Flexibility
Policy creation
Customer Service
MS Office
Office Management
Timeline
Field Admissions Manager
Summit BHC
04.2024 - Current
Field Admissions Training Specialist
Summit BHC
07.2022 - 04.2024
Referral Admission Coordinator
Summit BHC
05.2020 - 07.2022
Bachelor of Science - Psychology
University of Tennessee At Chattanooga
08.2016 - 05.2020
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