JEREMY HARDMAN
Tulsa,OK
Summary
Experienced hospitality and event operations professional with 10+ years of success planning, managing, and executing events and tenant engagement programming across high-profile venues. Proven ability to coordinate cross-functional teams, manage vendor partnerships, and deliver exceptional service aligned with brand standards. Skilled in event logistics, hospitality operations, and client relationship management. Seeking to bring energy, professionalism, and creativity to a leading amenity-focused event team.
Overview
16
16
years of professional experience
1
1
Certification
Work History
FRONT OF HOUSE MANAGER
Family Entertainment Live – Hot Wheels Monster Trucks
08.2024 - Current
- Led front-of-house operations for large-scale family entertainment events, overseeing guest services, entry flow, team coordination, and vendor communication to ensure a seamless and engaging visitor experience.
- Managed staff responsible for ushering, ticketing, guest services, and crowd control across multiple venue locations.
- Coordinated pre-event walkthrough, setup, signage, and communication with production and hospitality teams.
- Resolved escalated guest issues on-site and ensured consistent adherence to safety and service protocols.
- Oversaw daily front-of-house operations to ensure exceptional guest experiences for 10,000 attendees.
- Trained and mentored staff on customer service standards and operational procedures.
GENERAL MANAGER
Exhibition Hub – Van Gogh Immersive Exhibit
09.2023 - 07.2024
- Oversaw daily operations for a high-traffic, temporary immersive art exhibit, managing staff, guest services, and vendor coordination to deliver a polished and engaging visitor experience.
- Processed biweekly payroll for 40 employees, ensuring 100% accuracy and on-time delivery of payments while maintaining compliance with company policies and labor regulations.
- Led planning and execution of on-site activations, special events, and private bookings.
- Coordinated cross-functional teams to maintain operational flow, hospitality standards, and safety compliance.
- Monitored KPIs and guest feedback to adjust programming and optimize team performance.
ASSISTANT TOUR MANAGER / RETAIL MANAGER
VSTAR Entertainment – Paw Patrol Live/Pro Football Hall of Fame
09.2017 - 03.2024
- Supported tour-wide logistics, staff management, and merchandise/event operations for family-focused live shows.
- Managed end-to-end inventory for merchandise across 12+ national tour stops, tracking over 1,500 SKUs and ensuring accurate stock levels, timely restocking, and minimal shrinkage.
- Coordinated vendor services and managed setup for merchandise and activations.
- Coordinated all lodging, air, and bus travel logistics for a touring company of 60+ cast and crew, securing accommodations and transportation across multi-city itineraries while maintaining schedules and budget compliance.
- Conducted site walk-throughs with clients and aligned operational details pre-event.
- Handled team scheduling, customer service, and training to ensure consistency across events.
ASSISTANT CONCESSIONS MANAGER UNIT ADMINISTRATOR
Feld Entertainment – Disney on Ice
09.2021 - 03.2022
- Led front-of-house retail operations for large-scale family entertainment events, overseeing guest services, entry flow, team coordination, and vendor communication to ensure a seamless and engaging visitor experience.
- Maintained accurate inventory balance and reporting for over $1.5 million in touring merchandise, performing detailed data entry, reconciliation, and stock audits to ensure seamless operations and financial integrity.
- Managed staff responsible for ushering, ticketing, guest services, and crowd control across multiple venue locations.
- Coordinated pre-event walk-throughs, setup, signage, and communication with production and hospitality teams.
- Resolved escalated guest issues on-site and ensured consistent adherence to safety and service protocols.
- Administered payroll for 45 team members and addressed discrepancies in compensation.
SPECIAL EVENTS ASSISTANT
101 Productions, Ltd
01.2012 - 10.2012
- Assisted in the coordination and execution of Broadway opening nights, press events, and special engagements for multiple high-profile productions. Contributed to hospitality, logistics, and VIP experiences in fast-paced, high-visibility environments.
- Supported event logistics for Hedwig and the Angry Inch, Of Mice and Men, The Cripple of Inishmaan and other major Broadway shows.
- Assisted with guest list management, red carpet coordination, ticket distribution, and front-of-house flow during high-profile opening nights.
- Interfaced with press reps, talent handlers, and production staff to ensure seamless communication and day-of-event execution.
- Helped create a welcoming and polished guest experience through detailed attention to signage, credentials, and venue setup.
COLLEGE PROGRAM INTERN
Walt Disney World – Quick Service Food & Beverage
03.2009 - 10.2009
- Selected to participate in Disney’s competitive College Program, gaining hands-on experience in hospitality operations and guest engagement within one of the world’s most renowned entertainment environments.
- Delivered exceptional guest service in high-volume quick service food locations, ensuring speed, accuracy, and friendliness during peak times.
- Collaborated with cast members from diverse backgrounds to maintain safety, cleanliness, and Disney’s renowned service standards.
- Adapted to fast-paced shifts, rotating between food prep, cashiering, and guest interaction to support efficient operations.
- Received recognition for teamwork, punctuality, and consistently positive guest interactions.
Education
Associate of Arts - Business Administration And Management
Tulsa Community College
Tulsa, OK01.2009
Skills
- Event Planning and Execution
- Tenant Engagement
- Hospitality Operations
- Vendor Management
- Conference and Meeting Logistics
- Customer Service
- Budgeting and Cost Tracking
- Staff Training
- Administrative Support
- Microsoft Office
- Guest relations
- Conflict resolution
- Staff management
- Hiring
- POS system operations
Certification
American Heart Association Online Basic Life Support (BLS)
Languages
English
Full Professional
Spanish
Elementary
Timeline
FRONT OF HOUSE MANAGER
Family Entertainment Live – Hot Wheels Monster Trucks
08.2024 - Current
GENERAL MANAGER
Exhibition Hub – Van Gogh Immersive Exhibit
09.2023 - 07.2024
ASSISTANT CONCESSIONS MANAGER UNIT ADMINISTRATOR
Feld Entertainment – Disney on Ice
09.2021 - 03.2022
ASSISTANT TOUR MANAGER / RETAIL MANAGER
VSTAR Entertainment – Paw Patrol Live/Pro Football Hall of Fame
09.2017 - 03.2024
SPECIAL EVENTS ASSISTANT
101 Productions, Ltd
01.2012 - 10.2012
COLLEGE PROGRAM INTERN
Walt Disney World – Quick Service Food & Beverage
03.2009 - 10.2009
Associate of Arts - Business Administration And Management
Tulsa Community College
Hobbies and Interests
Creative Writing, Health & Wellness, Art & Entertainment, Crafting/DIY Projects, Dog Park/Outdoors
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