Jeremy Hardy
West Valley City,UT
Summary
Versatile and results-driven professional with extensive experience in team management and customer relations, notably at ASM Global. Excelled in organizing crew and prioritizing tasks for optimal daily operations, demonstrating exceptional organizational skills and attention to detail. Proven track record in enhancing team dynamics, achieving operational excellence, and resolving conflicts efficiently.
Overview
21
21
years of professional experience
Work History
Housekeeping
ASM Global
Salt Lake City, UT
08.2022 - Current
- Organized and restocked housekeeping carts and closets at end of shift to prepare for next shift.
- Used standard housekeeping equipment, tools, and supplies to accomplish basic cleaning.
- Enforced housekeeping standards to comply with cleaning regulations.
- Promoted and conducted good housekeeping to maintain clean and organized work area.
- Followed company safety rules, lock-out tag-out procedures and good housekeeping practices.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Answered calls for housekeeping problems such as spills and broken glasses.
- Issued assignments to staff and inspected special requests and areas of concentration to encourage smooth flow of housekeeping operation.
- Liaised with other departments to coordinate housekeeping requirements and resolve issues and concerns.
- Always communicated with staff on which areas needed to be done first and got things show ready on time, each day.
- Fixed vacuums, cleaned out equipment, and made sure things was in working condition each day.
- Applied exceptional housekeeping skills to keep lobby areas tidy and clean.
Convenience Store Manager
7-11 Franchise
Salt Lake City, UT
04.2008 - 10.2021
- Managed 3 different ones at a given time.
- Managed employee hours to set schedule and store operation budget appropriately, personally covering cashier shifts and general store duties to minimize store labor cost during slow hours.
- Safeguarded store and engaged in cash and inventory control through security equipment and procedures and eliminated store liability by adherence to applicable alcohol and tobacco regulations.
- Managed appropriate inventory levels of product at store to avoid shrink and waste, placed orders for inventory running low and evaluated sales performance of items to plan for future stocking strategy.
- Protected employees and customers by providing safe and clean store environment in bathrooms, on shelves, floors and fridge doors and around store entrance.
- Completed daily paperwork on sales reporting, banking and payroll reporting.
- Selected, developed and effectively led highly-engaged team, conducting employee performance reviews to address under-performance issues and safeguard productive team dynamic and morale.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Established team priorities, maintained schedules and monitored performance.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Defined clear targets and objectives and communicated to other team members.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
Pro Wrestling Referee
All Over
United States
07.2003 - 07.2016
- Set up the ring before show then take down after show.
- Promoted good sportsmanship among players.
- Explained and taught regulations and rules to players and coaches.
- Made impartial and fair decisions to maintain trust and respect of players, coaches and fans.
- Utilized varied hand signals to manage games.
- Enforced rules and regulations during games to facilitate safe and fair play.
- Coordinated with other referees to execute smooth and consistent games.
- Stayed physically fit to keep up with pace of games.
- Interpreted and applied rules and regulations in sports.
- Provided safe playing environment for players by monitoring activity.
- Investigated and reported on any misconduct of players or coaches.
- Trained and mentored new referees and other sports officials.
- Made judgment calls on unsportsmanlike behavior and other violations.
Education
High School Diploma - Business
Murray High
Murray, UT06.2000
Skills
- Lead skills to organize crew and know what areas need done first to get ready for the next days show activities
- Knows how to do Paperwork and keep up to date with the time sheets and turn them in properly
- General housekeeping abilities
- Housekeeping requirements
- Equipment operation
- Verbal Communication
- Customer Relations
- Project Planning
- Team Management
- Attention to Detail
- Team building
- Dependable and Responsible
- Organization and Time Management
- Organizational Skills
- Conflict Resolution
- PPE use
- Multitasking Abilities
- Problem Resolution
Timeline
Housekeeping
ASM Global
08.2022 - Current
Convenience Store Manager
7-11 Franchise
04.2008 - 10.2021
Pro Wrestling Referee
All Over
07.2003 - 07.2016
High School Diploma - Business
Murray High