Jeremy Hart
Puyallup,WA
Summary
Highly driven General Manager successful at implementing strategic approaches to drive profitability and sales. Recognized for performance excellence in operations and customer care. Successful at motivating, training and developing team members to drive profitability in highly competitive environment.
Overview
22
22
years of professional experience
Work History
General Manager
UniFirst Corporation
Puyallup, WA
09.2016 - 02.2024
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Ensured compliance with applicable laws, regulations and industry standards pertaining to operations management.
- Tracked monthly sales to generate reports for business development planning.
- Achieved revenue goals beyond expectations.
- Built and maintained loyal, long-term customer relationships through effective account management.
- Designed sales and service strategies to improve revenue and retention.
Branch Manager
UniFirst Corporation
Everett, WA
11.2015 - 08.2016
- Directed daily operations of the branch, including customer service, human resources, sales and marketing activities.
- Monitored financial performance of the branch on a monthly basis.
- Boosted customer base, acquiring new customers and identifying needs to deliver relevant products.
- Supported outside sales force in servicing and obtaining new business.
Production Manager
UniFirst Corporation
Puyallup, WA
02.2008 - 11.2015
- Managed various projects encompassing equipment installations, building repairs, and city and waste water permit processes.
- Analyzed production processes to identify areas for improvement in efficiency and cost savings.
- Implemented strategies to reduce waste while maintaining high-quality standards.
- Reviewed customer feedback to determine if changes are necessary in order to improve product quality or customer satisfaction levels.
- Managed budgets related to purchasing materials or hiring additional personnel.
District Service Manager
UniFirst Corporation
Puyallup, WA
06.2002 - 02.2008
- Monitored customer feedback and satisfaction ratings, identified areas for improvement and implemented corrective action plans.
- Analyzed data from customer surveys to identify trends and opportunities for improvement in service quality.
- Motivated and supported employees to maintain low turnover.
- Created annual department budget, aligning with organization's financial and operational objectives.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
Education
Bachelor of Science - Business Management
Western Governors University
Salt Lake City, UT09-2024
Skills
- Account Management
- Contract Negotiations
- Vendor Sourcing
- Sales
- Multimillion-dollar P&L Management
- Operations Management
Accomplishments
· Achieved and sustained a 97% customer retention rate.
· Maintained a consistent record of finishing in the top 5 service departments every year, showcasing exceptional performance.
· Successfully doubled my district within 5 years adding an additional 7 routes.
· Led the advancement and guidance of five department managers and two location managers.
· Generated a significant 20% increase in company profits per year.
· Implemented ISO 9001 by establishing work instructions, conducting employee training, and overseeing certification audits.
· Production Manager Mentorship Program.
· District Service Manager Mentorship Program.
· Sold new accounts adding $ 1,872,000 in yearly revenue.
Timeline
General Manager
UniFirst Corporation
09.2016 - 02.2024
Branch Manager
UniFirst Corporation
11.2015 - 08.2016
Production Manager
UniFirst Corporation
02.2008 - 11.2015
District Service Manager
UniFirst Corporation
06.2002 - 02.2008
Bachelor of Science - Business Management
Western Governors University