Jeremy Harvey
Brownsboro,TX
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy, and always learning new trends within the industry to always be able to relate to the customer and employee.
Overview
16
16
years of professional experience
Work History
Virtual Technical Install Specialist
ADT Security Services
01.2021 - Current
- Assists customers with troubleshooting issues encountered while using hardware or software, providing actionable tips to resolve problems.
- Assists in training and development of new hires and department team members through side-cars, coaching during nesting, and creation of various documents and guides such as ADT+ Quick Reference, etc.
- Assists in projects as needed such as new hire tracking paper work and equipment tracking
Environmental Services Manager
Healthcare Services Group
08.2019 - 04.2020
- Manage staff, preparing work schedules and providing specific duties as required by facilities needs and occupation levels
- Determine staffing requirements and interview, hire, and train new employees, or oversee those personnel processes
- Establish and implement departmental policies, goals, objectives, and procedures, conferring with Administrators, Organization Officials, and Department Heads as necessary
Owner / Operating Partner
Sonic Drive
07.2014 - 03.2019
- Managed strategy, finances, and daily operations with full P&L responsibility of a $1.1M in annual revenue unit
- Managed and coached staff of 20-25 employees to increase sales annually 5-10% each year
- Monitored daily Food, Paper, Labor costs as well as R&M costs to keep in-line with budget forecasts
District Manager
Arby's
12.2007 - 07.2014
- Managed strategy, finances, and daily operations with full P&L responsibility of a six unit area with AUV of $800k - $1M each
- Managed and coached multiple teams of managers and staff ranging from 6 - 20 employees depending on each unit to increase sales annually 5-10% each year
- Monitored daily Food, Paper, Labor costs as well as R&M costs to keep in-line with budget forecasts for a six unit area
Skills
- Active Learning
- Business Process Analysis
- Process Improvement Initiatives
- Guest Engagement
Timeline
Virtual Technical Install Specialist
ADT Security Services
01.2021 - Current
Environmental Services Manager
Healthcare Services Group
08.2019 - 04.2020
Owner / Operating Partner
Sonic Drive
07.2014 - 03.2019
District Manager
Arby's
12.2007 - 07.2014
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