Jeremy Head
Kissimmee,Florida
Summary
Dependable Pool Technician offering 7+ years of maintenance experience. Interpreted and followed instructions with minimal supervision. Reliable and trustworthy with impeccable attendance record. Detail-oriented Pool Technician committed to thoroughness and accuracy in maintenance operations. Knowledgeable in proper chemical handling techniques to prevent injury. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Disciplined Valet Manager with 6+ years of experience. Supervises all aspects of lot operation to prevent abuses or negligence and keep facility working at full capacity. Dedicated to consistency in lot performance. Offering managerial expertise and dedication to customer service.
Employee schedules to maintain quality of service to customers. Available to hear customer concerns and adjusts processes and procedures based on customer feedback. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Responsible and motivated individual ready to apply education in the workplace. Offers excellent technical abilities with software and applications, ability to handle challenging work, and excellent time management skills.
Overview
14
14
years of professional experience
Work History
Pool Technician
Pinch A Penny
Clermont, Florida
06.2016 - 03.2020
- In charge of maintaining 18-20 pools per day
- Ensured the quality and safety of each pool
- Make minor repairs including: filter lid
- Rings, pool vacuum cleaner gaskets, 3 way valve gaskets and seals, pool jet nozzles, changing automation schedule timing.
- Installed new pool equipment such as pumps, filters, lights and ladders.
- Assisted customers in selecting appropriate pool supplies for their needs.
- Repaired or replaced parts on existing swimming pools including plumbing fixtures and valves.
- Inspected pools to identify any leaks or other problems that may need to be addressed.
- Performed weekly pool cleaning and maintenance, including skimming the surface of the water, vacuuming the bottom, brushing walls and steps, backwashing filters, checking chemical levels and adding chemicals as needed.
- Maintained an inventory of repair parts and supplies necessary to keep pools operational.
- Provided technical advice to clients regarding pool maintenance issues such as proper filtration systems.
- Conducted routine inspections of all equipment associated with swimming pools, spas, hot tubs and fountains to ensure proper operation.
- Troubleshot electrical components related to pool operations such as timers, switches and circuit breakers.
- Trained and supervised new pool-cleaning staff in safe and productive services that generated satisfied and loyal customers.
- Inspected, cleaned and maintained company vehicles, cleaning and servicing equipment and work areas.
- Resolved guest concerns through positive interaction and application of issue resolution procedures.
- Repaired and installed motors, vacuums and filters, replacing parts approaching failure point after consulting customers.
- Maintained clean, presentable and safe aquatic areas to deliver positive guest experiences.
- Vacuumed, brushed and cleaned pools to maintain proper functionality and pH.
- Diagnosed problems with existing pools using testing instruments such as pH meters.
- Adhered strictly to all company policies and procedures related to safety protocols while working on site.
- Maintained accurate records of service calls performed along with parts used during each call.
- Evaluated customer feedback regarding services provided and made necessary adjustments accordingly.
Pool Technician
Clear Water Pools
Kissimmee, Florida
06.2020 - 05.2023
- Installed new pool equipment such as pumps, filters, lights and ladders.
- Repaired or replaced parts on existing swimming pools including plumbing fixtures and valves.
- Inspected pools to identify any leaks or other problems that may need to be addressed.
- Conducted routine inspections of all equipment associated with swimming pools, spas, hot tubs and fountains to ensure proper operation.
- Cleaned debris from filter system components on a regular basis in order to maintain optimal performance of the system.
- Ensured compliance with all applicable safety regulations when working on pools or performing repairs and maintenance activities.
- Diagnosed problems with existing pools using testing instruments such as pH meters.
- Inspected pool equipment for proper functioning of pumps, filters and control equipment.
- Vacuumed, brushed and cleaned pools to maintain proper functionality and pH.
Valet Supervisor
Bags Incorporated
Orlando, Florida
05.2009 - 07.2016
- Excellent customer service, my company was the first person you see as you enter the resort and the last person you see as you leave the resort so being all about the guest is of all importance
- Use my personality skills with every guest to help them navigate throughout the resort at Walt Disney World making sure all their needs were met daily
- Managed 4-11 people per day ensuring they upheld the most perfect guest experience
- Was in charge of accountability for guest experience
- In charge of valet runners ensuring they also deliver the perfect guest experience and did everything to company standard.
- Utilizing Microsoft excel, to input data such as total number of tickets used during the shift. The amount of money made during the shift ect (data entry).
Education
General Education -
Osceola High School
Skills
- Customer service
- Attention to detail
- Excellent communication
- Winning attitude
- Time Management
- Equipment Repairs
- Hazardous Chemicals Handling
- Pool Maintenance
- Equipment Installations
- Chemical Level Testing
- Equipment Troubleshooting
- Safety Management
- Vehicle Operation
- Traffic Routing
- Traffic Direction
- Critical Thinking
- Operating Equipment Inspections
- Microsoft Office
- Employee Supervision
- Timely Service Delivery
- Service Quality Assurance
- Problem-Solving
- Customer Needs Assessment
- Attention to Detail
- Service Quality Evaluation
- Relationship Building and Retention
- Verbal and Written Communication
- Staff Training
- Performance Assessment
- Inventory Management
- Decision-Making
- Teamwork and Collaboration
Personal Information
Title: Head
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
The way to get started is to quit talking and begin doing.
Walt Disney
Timeline
Pool Technician
Clear Water Pools
06.2020 - 05.2023
Pool Technician
Pinch A Penny
06.2016 - 03.2020
Valet Supervisor
Bags Incorporated
05.2009 - 07.2016
General Education -
Osceola High School
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