Crystal Somers

• Full Cycle Recruiting for MSP IT 25-50 hires (Technicians, Network Admin, Engineers, etc.) CPA Associates. Wealth Advisors, (Admin, Financial Advisors, Investment Analyst, Associates, etc.) and Internships up to 55 hires during busy season internship programs.
• Established robust relationships with industry leaders, university representatives, and career centers.
• Executed strategic branding initiatives to position HBK/HBKS/Vertilocity as a top employer.
• Collaborated with Solutions Group Leaders to assess hiring requirements and oversee intern recruitment.
• Managed screening, interviewing, and selection process for interns and full-time hires.
• Designed and organized events for internship initiatives.
• Provided support to Talent Acquisition Manager by sourcing experienced candidates when necessary.
• Regularly updated reports on candidate pipelines and hiring status.
• Presented recruitment metrics analysis to HR and business leadership.
• Source and review candidates on Indeed, Linked, Handshake, and process hires in UKG software ATS.
• Ensured positive feedback from applicants by maintaining timely communication throughout recruitment.
• Coordinated candidate interviews with hiring managers, ensuring a smooth and efficient interview process for all parties involved.

• Used Mission software to develop and manage a large, dynamic territory, which includes a full range of customers in Colorado as well as Western Territories.
• Serve as the key liaison between customers and the company to drive goals and personal success.
• Developed and continually improved product knowledge, sales skills, and competitive intelligence via both personal and formal development plans and utilize to compete effectively in the local market.
• Seeked out opportunities to mentor others, improve team performance and experience, improve practices, share knowledge and enhance the success of the local, regional and national teams.
• Improved employee and client retention rates through active communication and problem-solving efforts
• Managed employee schedules and troubleshoot scheduling conflicts as they arise

Established team atmosphere through leadership and employee development

• Takes ownership of assigned clients and serves as central client contact, responsible for solution delivery (internal and external), while coordinating internal resources.
• Manages and develops client accounts to maintain favorable relationships. -Evaluates clients’ needs, develops concepts and opportunities that support business processes and oversees the implementation of solutions.
• Plans and executes on delivery and implementation plans, coordinates testing and troubleshooting final system setups.
• Successful overall on-boarding/migration of new clients including the planning and execution of delivery and implementation plans, testing and troubleshooting final system setups-
• Internally responsible for leading initiations to teach, coach and transfer knowledge to more junior positions.
• Executes against operational targets (e.g. revenue, profitability and client experience)
• Prepares and presents business reviews to clients and moderate/lead meetings, phone calls, onsite visits.
• Partners with Sales and Account Management.
• Prepare weekly/bi-weekly payroll files to be imported into a SAGE100 processing system.