Jeremy Herbert
Birmingham,AL
Summary
To apply my managerial, and Customer Service skills in building a high performing team, while producing great results, and reducing cost.
Highly organized professional with superior goal setting, decision-making, and problem solving skills. I have 10 years of experience in the managerial and supervisory role. I have the ability of adapting to constant changes in today's challenging environment.
Maintaining professional barbering.
Overview
13
13
years of professional experience
Work History
General Manager
Dunkin Donuts
10.2012 - Current
- Responsible for the entire store operations to include the recruiting of all crew members and Shift Leads
- Training and developing of all crew members and Shift Leads to ensure all company objectives are upheld and sustained
- Ensured the store was well stocked and merchandised to company standards to maximize store profits
- Sustained all DPH and HR regulations to company standards, and course corrected any mishaps in a timely manner
- Responsible for controlling all store expenses (Payroll) to maximize store profits
- Responsible for inventory counts to ensure the bakery had adequate stock to meet customer demand.
Barber
Self Employed Web
Birmingham , AL
06.2012 - Current
- Provided hair care advice, including product recommendations and styling tips.
- Established a professional relationship with clients by providing quality haircuts and styling services.
- Demonstrated knowledge of products available for sale in the store.
- Performed various cuts, trims and shaves using clippers, scissors and razors.
- Maintained cleanliness of the barber station, including sterilizing tools and sanitizing work areas.
- Reviewed client feedback forms after each appointment to measure satisfaction levels.
Assistant Manager
Dunkin Donuts
07.2012 - 10.2012
- Managed all HR and DPH related tasks, including recruiting, on boarding, training, performance management, payroll, scheduling and yearly Safety inspections
- Reviewed and analyzed monthly P&L reports, to ensure the store would remain profitable at years end
- Ensured customer needs were met, complaints were resolved in a timely and professional manner, and service was quick and efficient for the customer
- Ensured all products and displays are merchandised effectively to maximize sales and profits
- Issued appropriate counseling and disciplinary action to associates who failed to meet performance standards
- Provided effective training to the staff in areas of customer service, product knowledge, and waste control.
Crew Member
Dunkin Donuts
05.2012 - 07.2012
- Assisted customers at the cash register on the front line, and the Drive Thru
- Stocked and merchandised all displays in the lobby area
- Ensured the customer received their correct order, after it has been quality checked
- Adhered to all cleanliness, sanitation and safety standards set forth by Dunkin Donuts
- Ensured the back of the house was clean and organized
- Received and stocked weekly deliveries.
Lead Stocker
Wal-Mart
03.2011 - 04.2012
- Received multiple shipments of freight from different vendors
- Ensured the freight was received into the system, and ensured all merchandise was accounted for against the manifest
- Ensured the freight was sorted, and rushed to the sales floor
- Ensured all manifests were signed for and filed accordingly.
Education
Associate Degree - Business Management
Brown Mackie College
01.2013
Music Major -
Alabama State University
01.2008
High School Diploma -
Ensley High School
Skills
- Overseeing training for associates and managers
- Handling HR related issues
- Managing reports and ensuring store profitability
- Managing Department of Health Inspections and safety programs
- ServSafe Certified
References
Available upon request
Timeline
General Manager
Dunkin Donuts
10.2012 - Current
Assistant Manager
Dunkin Donuts
07.2012 - 10.2012
Barber
Self Employed Web
06.2012 - Current
Crew Member
Dunkin Donuts
05.2012 - 07.2012
Lead Stocker
Wal-Mart
03.2011 - 04.2012
Associate Degree - Business Management
Brown Mackie College
Music Major -
Alabama State University
High School Diploma -
Ensley High School