Jeremy Hernandez
San Antonio
Summary
Dynamic and results-oriented professional with extensive experience in retail and customer service roles, notably with HEB Grocery Store. Excelled in multi-tasking and problem-solving, significantly enhancing customer satisfaction and efficiency. Demonstrated exceptional money handling and teamwork abilities, consistently meeting quality goals and financial accuracy.
Overview
6
6
years of professional experience
Work History
Sales Associate
Walmart
03.2024 - 12.2024
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Built relationships with customers to encourage repeat business.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
Personal Shopper
HEB Grocery Store
03.2022 - 02.2023
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
Sales Associate
James Avery Artisan Jewelry
11.2021 - 02.2022
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Cashier
HEB Grocery Store
02.2019 - 11.2021
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
High School Diploma -
San Antonio Leadership Academy
San Antonio, TX03-2018
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Multi-tasking strength
- Listening skills
- Money handling
- Exceptional customer service
Timeline
Sales Associate
Walmart
03.2024 - 12.2024
Personal Shopper
HEB Grocery Store
03.2022 - 02.2023
Sales Associate
James Avery Artisan Jewelry
11.2021 - 02.2022
Cashier
HEB Grocery Store
02.2019 - 11.2021
High School Diploma -
San Antonio Leadership Academy
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