Summary
Overview
Work History
Education
Skills
Timeline
Generic
JEREMY HERRING

JEREMY HERRING

Berlin,MD

Summary

Business Analyst with full SDLC experience at Success Academy Charter Schools, bridging business and technology through strong communication, problem-solving, and attention to detail with expertise in point-and-click Salesforce administration and configuration to deliver user-centered, high-performing systems.

Overview

15
15
years of professional experience

Work History

Business Analyst/Contractor

Success Academies Charter School
New York, NY
07.2024 - Current
  • Collaborated with stakeholders across EDNA, Enrollment, Family Care, School Operations Management, and Customer Experience to gather and refine business requirements, define project scope, and prioritize backlogs for mission-critical initiatives such as New/Returning Scholar Registration and the Scholar Enrollment Application launch.
  • Documented functional requirements, user stories, acceptance criteria, and use cases to translate business needs into scalable Salesforce solutions aligned with institutional goals.
  • Designed and deployed 5+ custom Salesforce dashboards and numerous reports for 20+ stakeholders to monitor KPIs and inform strategic decision-making; facilitated UAT sessions, test planning, and validation to ensure high-quality deployments.
  • Delivered end-user training and created 20+ documentation resources to drive platform adoption and reduce support requests; provided ongoing support for enhancements and new feature rollouts.
  • Administered Salesforce for 500+ users, handling 40+ monthly support tickets; performed point-and-click configuration including custom objects, flows, validation rules, and UI updates to maintain system performance and usability.

Systems Analyst, Senior Associate

Success Academy Charter Schools
New York, NY
01.2021 - 07.2024
  • Served as a subject matter expert for custom web-based applications (FamSys and StaffSys), delivering user training and orientation, and producing business documentation such as data models, system specs, process flows, and user journeys to guide development and decision-making.
  • Applied strong communication, analytical, and problem-solving skills to identify, resolve, and communicate technical system issues, maximizing the value of custom software applications and broader IT investments.
  • Led the planning, design, and development of new applications and system enhancements, while coordinating pre- and post-deployment activities including UAT testing and end-user support to ensure alignment with business objectives.
  • Engaged stakeholders, system owners, and end-users to gather and refine business requirements, define goals and timelines, and foster strong cross-functional relationships across internal and external teams.

Business Analyst

Research Foundation Mental Hygiene
New York City , NY
08.2015 - 01.2021
  • Define product vision and strategy for the PSYCKES and MyCHOIS web and mobile applications, aligning quarterly sprint goals with interdisciplinary teams and business leadership to support electronic medical record tools used by mental health providers.
  • Serve as Business Analyst across the full product lifecycle—leading discovery, user story and requirements creation, documentation, QA, and go-to-market activities—for both B2C and B2B applications.
  • Act as liaison between business stakeholders, end-users, and agile development teams while managing contracts, system access, and application development for IPA/BHCC networks statewide.

Community Skills Instructor

Autism Society Of North Carolina
Greensboro, NC
10.2010 - 08.2012
  • Aided and assisted 8 students with Autism Spectrum Disorder to achieve short and long-term goals including motor, sensory, and social skills in both individual and group settings
  • Collaborated with social workers and parents to develop individual behavior plans for students to integrate innovative methods and techniques improving individual behavior and enhancing independence

Education

Master of Education (MSEd) - Clinical Mental Health Counseling

St. Bonaventure University
St. Bonaventure, NY
07.2022

Master of Public Health (MPH) - Health Policy And Management

SUNY-Downstate
Brooklyn, NY
06.2015

Bachelor of Science (BS) - Public Health Education

University of North Carolina - Greensboro
Greensboro, NC
05.2011

Skills

  • Scrum Alliance Certified Scrum Master(April 2022)
  • Strategic IT and product/project management skills, coordinating scrums, agile methodologies
  • Business requirement gathering, analysis, and IT development, UAT/QA testing, Stakeholder engagement, Documentation and training material creation
  • Software technology/applications adoption and implementation, specifically in educational and clinical health settings
  • IT/Product management-related applications; Salesforce CRM, Atlassian tools; Jira, Confluence, Figma, Lucid Charts, Practitest
  • Google Suite: Docs, Sheets, Drive, and Slides, Microsoft Office Suite, Slack, Data analysis applications: Excel, SPSS
  • Workflow Management applications:
    Mondaycom, ServiceNow, TeamDynamix

Timeline

Business Analyst/Contractor

Success Academies Charter School
07.2024 - Current

Systems Analyst, Senior Associate

Success Academy Charter Schools
01.2021 - 07.2024

Business Analyst

Research Foundation Mental Hygiene
08.2015 - 01.2021

Community Skills Instructor

Autism Society Of North Carolina
10.2010 - 08.2012

Master of Education (MSEd) - Clinical Mental Health Counseling

St. Bonaventure University

Master of Public Health (MPH) - Health Policy And Management

SUNY-Downstate

Bachelor of Science (BS) - Public Health Education

University of North Carolina - Greensboro

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