Jeremy Hesford
Afton,NY
Summary
A highly detailed problem-solver with a desire to undertake complex issues and bring them to resolution; an enthusiastic and personable team player, able to communicate effectively with people at all levels of the organization; plus, an ability to think outside the box and known to give a 110% to get the job done on time.
Overview
34
34
years of professional experience
Work History
Customer Service Representative
Adecco Staffing/Acco Brands USA
09.2018 - Current
- Process orders via telephone, mail, and fax
- Answer phones and provide customer service as necessary
- Collections activities on retail and commercial customers
- Resolve billing issues as needed.
Vendor Liaison/Analyst Bankruptcy Department
Citizens Bank
08.1999 - 04.2018
- Liaison between the bank and its collection vendors
- Prepare daily and monthly reports as necessary
- Conduct vendor oversight by in-person audits and desk-based audits
- Train new employees
- Senior Bankruptcy Specialist on the floor
- Monitor a portfolio of loans in bankruptcy
- Work with bank's attorneys on bankruptcy and litigation matters
- Negotiate short sales on property held as collateral
- Go to' person in the department for problem solving and customer issues
- Respond to customer complaints
- Collections on delinquent customer accounts
- Investigate fraud matters for department and customers
- Research account matters as necessary
- All facets of branch operations
- Prior leader of morning Lean huddles for Citizens Bank Bankruptcy Department
- Prior RCPS Lean Champion for Citizens Bank Bankruptcy Department
- Trained as a Workout Sessions Facilitator for Citizens Bank.
Assistant Manager Trainee
Benny's Home and Auto
01.1997 - 01.1999
Floor Manager
Victelec Wire and Cable Manufacturing
01.1996 - 01.1997
Assistant Manager
Axelrod Music Inc.
01.1993 - 01.1995
Assistant Manager
Axelrod Music Inc.
01.1990 - 01.1991
Education
Bachelor of Science in Paralegal Studies -
Roger Williams University-School of Continuing Studies
01.2011
Bachelor of Music in Music Education -
University of Rhode Island-School of Arts and Sciences
01.1989
Skills
- Problem solving, training and education, communication both within and outside of the organization, solid understanding of legal, banking, and corporate matters, multi-tasking under high pressure to meet tight deadlines
Awards
- Inducted into Lambda Epsilon Honor Society in 2011
- Inducted into Alpha Sigma Lambda Honor Society in 2011
References
- Loretta Cable Accounts Receivable Specialist ACCO Brands USA Loretta.Cable@acco.com
- Elizabeth Koeppe Accounts Receivable Specialist ACCO Brands USA Elizabeth.Koeppe@acco.com
- Sean Farrell Manager of Accounts Receivable ACCO Brands USA Sean.Farrell@acco.com
Timeline
Customer Service Representative
Adecco Staffing/Acco Brands USA
09.2018 - Current
Vendor Liaison/Analyst Bankruptcy Department
Citizens Bank
08.1999 - 04.2018
Assistant Manager Trainee
Benny's Home and Auto
01.1997 - 01.1999
Floor Manager
Victelec Wire and Cable Manufacturing
01.1996 - 01.1997
Assistant Manager
Axelrod Music Inc.
01.1993 - 01.1995
Assistant Manager
Axelrod Music Inc.
01.1990 - 01.1991
Bachelor of Science in Paralegal Studies -
Roger Williams University-School of Continuing Studies
Bachelor of Music in Music Education -
University of Rhode Island-School of Arts and Sciences
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