Summary

Overview

Work History

Education

Skills

Timeline

Jeremy Higgins

Wentzville,MO

Summary

Dynamic professional with extensive experience in after-sales service at Storyteller Overland, specializing in strategic planning and team leadership. Achievements include enhancing customer relations and maximizing profitability through effective project management and team training. Skilled in implementing corrective actions and fostering a collaborative work environment. Skilled Junior Director with background in managing various projects and teams. Demonstrated ability to develop strategic plans, improve processes, and lead team members towards achieving company goals. Strong communication, leadership, and decision-making skills have consistently driven success in previous roles. Capable of making significant impact through strategic visioning and execution. Years of experience integrating into cross-functional teams.

Overview

years of professional experience

Work History

Jr Director Of After Sales & Service

Storyteller Overland

Birmingham, AL

03.2021 - Current

Maintained positive customer relations by addressing problems head-on, and implementing successful corrective actions.
Led team training sessions, enhancing skills and knowledge in best practices with the dealer network.
Controlled resources and assets for department activities to comply with industry standards and government regulations.
Managed vendor relationships to ensure compliance with contractual obligations.
Successfully managed budgets and allocated resources to maximize productivity and profitability.
Collaborated with senior leadership to develop strategic initiatives and operational plans.
Collaborated with engineers to design efficient electrical layouts.
Developed and executed test plans for software applications and systems.
Reported and documented defects using tracking systems for resolution follow-up.

Equipment Operator

Kellis Vegetation Management

Columbiana, AL

12.2019 - 03.2021

Operated various heavy equipment, ensuring advanced skill and safety in execution.
Utilized forklifts, hand trucks, scissor lifts to efficiently move materials across work sites.
Maintained and cleaned equipment post-job, conducting thorough inspections for reliability.
Trained team members on safe machinery operation and effective equipment handling.
Conducted routine inspections to uphold operational safety and maximize efficiency.
Implemented robust safety protocols to minimize risks during equipment operations.
Assisted in onboarding new operators to enhance team competency with machinery.

General Manager

Papa Murphy's Take And Bake Pizza

Hoover, AL

10.2016 - 12.2019

Developed and implemented strategies to increase sales and profitability.
Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
Managed staff scheduling and training for optimal team performance.

Manager

Oak Mountain Lanes

Pelham, AL

05.2014 - 10.2017

Managed and motivated employees to be productive and engaged in work.
Accomplished multiple tasks within established timeframes.
Maintained professional, organized, and safe environment for employees and patrons.
Oversaw daily operations of bowling center, ensuring smooth workflow and customer satisfaction.
Handled customer inquiries and resolved issues to maintain positive guest experiences.