Microsoft Excel
JEREMY HIGHTOWER
Engineering Tech
Rancho Cucamonga,California
Summary
Engineering Technician specializing in quality control sector. Analytical thinker skilled collecting data and executing product testing procedures with precision and ease. Results-driven and focused Engineering Technician successful at prioritizing safety, promoting cost-effective solutions and exceeding customer expectations.
Overview
2
2
Certifications
19
19
years of professional experience
Work History
Engineer Technician
ISC Engineering
Chino, CA
12.2013 - Current
- Ensure proper execution of manufacturing instructions on the production floor. Including updating and writing instructions for production floor.
- Reformatted large datasets for use in technical applications.
- Created Bills of Materials (BOM) and certifications.
- Improved product quality by customizing tools and eliminating variability.
- Collaborated with engineers in new product introduction phases to develop and verify design changes.
Facility Service Associate / Team Leader / Sales Specialist / Customer Service
Lowes
Upland, California
05.2006 - 01.2014
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Developed and actualized customer service initiatives to decrease wait times.
- Preserved revenue streams by utilizing strong communication and negotiation skills, offering refunds as last resort to maintain customer satisfaction.
Network Administrator / Web Administrator / Computer Repair
Netsense
San Dimas, California
04.2002 - 03.2006
- Maintained small networks for multiple companies Installed different operating systems on multiple networks Technical support for clients on site and over phone.
- Performed system maintenance and upgrades, including patches, service packs, hot fixes and new security configurations.
- Installed, configured, and supported local area network (LAN), wide area network (WAN) and Internet system.
Education
High School Diploma -
Sep 1994 - Jun 1997
Bachelor of Science - Cybersecurity And Information Assurance
01.2021 - Current
Skills
Operational analysis
Manufacturing process controls
Microsoft Suite software proficiency
Customer Service
Excellent work ethic
Accomplishments
- IPC Certified Promoted to team leader after only 6 months of employment.
- Leader of safety for store Trained and Certified on Arburg.
- Employee of Month multiple times Certified for Califration.
Additional Information
- Develop and build new products and processes. Build new product assemblies. Provide technical solutions for customer needs. Work with new materials to find best solutions for customers. Maintain equipment parts. Coordinate facility upgrades. Support for new product integration for a production line. Train and know-how of capital equipment
Certification
Comptia Security+
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Software
Microsfot Word
Linux
Windows
MacOS
Timeline
Western Governors University - Bachelor of Science, Cybersecurity And Information Assurance
01.2021 - Current
Comptia A+
01-2021
Comptia Security+
12-2020
Engineer Technician - ISC Engineering
12.2013 - Current
Facility Service Associate / Team Leader / Sales Specialist / Customer Service - Lowes
05.2006 - 01.2014
Network Administrator / Web Administrator / Computer Repair - Netsense
04.2002 - 03.2006
Upland Highschool - High School Diploma,
Sep 1994 - Jun 1997