Jeremy Hite
Irwin,PA
Summary
Dependable professional with track record of success in field, attention to detail and proactive mindset. Seeks opportunities to improve processes and workflows for team benefit. Conscientious, hardworking and excels at multitasking in fast-paced environments.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Independent Contractor
Liveops
Irwin, PA
02.2021 - Current
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Resolved customer inquiries promptly via phone or email communication channels.
- Work independently from home office as an inbound or outbound customer service agent exceeding set goals for various clients and acheiving high satisfaction survey ratings
Restaurant Owner
Turtle Creek Market
Turtle Creek, PA
12.2009 - 07.2020
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Managed daily operations, including inventory control, vendor negotiations, and product pricing.
- Delegated work to staff, setting priorities and goals.
- Managed staff recruitment, hiring, training, and development.
- Advised employees on best practices regarding safety protocols and procedures.
- Oversaw daily operations of small business including customer service and financial management.
Assistant Restaurant Manager
Eat N Park
Monroeville, PA
04.2007 - 10.2009
- Oversaw food preparation, production and presentation according to quality standards.
- Maintained entire look of restaurant, keeping it clean and inviting at all times.
- Took immediate responsibility for issues and found effective solutions for swift resolution.
- Managed cash register operations including deposits and reconciling discrepancies.
- Provided leadership and direction to restaurant employees.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Resolved problems or concerns to satisfaction of involved parties.
Call Center Manager
Direct Advantage Marketing
Pittsburgh, PA
02.2003 - 02.2007
- Organized team activities to build camaraderie and foster pleasant workplace culture.
- Analyzed business performance data and forecasted business results for upper management.
- Implemented changes to workflows and scripts based on customer feedback and analysis.
- Answered, screened and processed high volume of calls daily with call management system and web-based communications.
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
- Led team meetings to update on goals, share best practices, and discuss improvements.
- Directed a team of six managers who oversaw a shift of over one hundred representatives and achieved client-mandated fundraising goals on a daily basis.
Education
High School Diploma -
Mt Pleasant High School
Mt Pleasant PA05-1991
Some College (No Degree) - General Studies
University of Pittsburgh
Pittsburgh, PASkills
- Performance metrics
- Client consultation
- Client relationship building
- Service marketing
- Achieving satisfaction goals
- Balancing the needs of both customers and clients
- Maintaining a positive work environment
Certification
- Serv-Safe Food Safety Certificate
Accomplishments
- Earned LiveOps Agent of the month
- Awarded annual Culture Award from Direct Advantage Marketing
- Achieved regional top sales awards by PNC Bank
- Honors student throughout High School
Affiliations
- Have been able to successfully balance work and home life, with two children, one in college and the other in high school. Have a long term successful marriage and a large fuzzy golden retriever
Timeline
Independent Contractor
Liveops
02.2021 - Current
Restaurant Owner
Turtle Creek Market
12.2009 - 07.2020
Assistant Restaurant Manager
Eat N Park
04.2007 - 10.2009
Call Center Manager
Direct Advantage Marketing
02.2003 - 02.2007
High School Diploma -
Mt Pleasant High School
Some College (No Degree) - General Studies
University of Pittsburgh
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